Jul 2022 – May 2024 · 1 yr 10 mos · Remote

• Key Achievement: Implemented formal planning, development, and release processes to support the goals of the Engagement team.
• ● Managed release cycles for multiple features driving user activation, onboarding, and engagement,
• impacting ~50 million monthly active users (MAU) globally.
• ● Built and maintained real-time project and release trackers in Notion and Jira, enabling executive-level
• reporting on release status, health, and KPIs.
• ● Worked with other teams and departments throughout the company to adapt Engagement Team tracking
• dashboards and databases to their specific projects.
• ● Coordinated with engineering, QA, and product teams to ensure requirements were captured, validated, and released on time.
• ● Improved QA validation during release cycles by facilitating spec reviews with Dev and QA prior to work
• start, improving the quality of the initial implementation and the test cases used to validate the
• implementation.
• ● Onboarded and trained team members on release and project management practices.
• ● Monitored user feedback to identify future features and improvements to boost engagement related KPIs
• (Retention rate, Conversion Rate, DAU/MAU, ARPDAU, etc.)
• ● Facilitated feature related A/B tests, empowering stakeholders to make data-informed decisions.

May 2021 – Jul 2022 · 1 yr 2 mos · Remote

• Key Achievement: Improved internal tracking for company projects and provided audit support for various client engagements related to ISO and CMMC cybersecurity frameworks.
• ● Provided support for cybersecurity compliance projects in various frameworks (CMMC, ISO) by creating or
• updating policies, procedures, SSPs, and POAMs.
• ● Improved project visibility by evaluating, selecting, and administering an appropriate task tracking system to track SOWs on a per client and per phase basis.
• ● Built “Crosswalks” mapping multiple ISO standards to CMMC standards.

Apr 2019 – May 2021 · 2 yrs 1 mo

• Promoted to Sr. Producer after excelling as the Sr. Deployment Project Manager (DPM) on the Dice Team.
• ● Producer and Deployment Manager for live mobile titles Yahtzee with Buddies (10M+ Downloads on Google
• Play), Dice with Buddies, and Dice with Ellen serving ~3 million monthly active users (MAU).
• ● Directly managed all releases across the Apple App Store, Google Play Store, Amazon App Store, and
• Samsung App Store platforms.
• ● Coordinated planning, daily scrum, release go / no go syncs, retrospectives, and issue triage across
• distributed teams.
• ● Formalized the LiveOps QA process, improving release health and minimizing user facing defects.
• ● Partnered with external IP licensors and internal stakeholders to deliver promotional events and high-visibility
• releases.
• ● Directly managed the QA, Submissions/Release, Localization, and LiveOps pipelines.
• ● Managed capacity planning and budgeting for QA and Localization vendors.
• ● Directly managed employees in QA and Production departments.
• ● Defined and executed hotfix strategies to minimize downtime and ensure business continuity.
• ● Provided support during critical live incidents in a Production and Deployment Manager capacity.
• ● Monitored app store reviews and identified candidates for future releases based on user feedback.

Mar 2017 – Apr 2019 · 2 yrs 1 mo

• Key Achievement: Increased delivery predictability by formalizing release management processes and
• implementing automation frameworks to streamline development and testing phases.
• ● Promoted to Technical Program Manager after excelling as the Director, QA & Project Management,
• increasing oversight to include company-wide roadmapping and planning.
• ● Defined and formalized the company’s planning and release management process, increasing on-time
• delivery of features and improvements.
• ● Facilitated roadmap planning with BD, Sales, and Product for feature release cycles.
• ● Implemented automation frameworks (Selenium (Java), TestNG, JMeter) to streamline release validation.
• ● Trained QA testers in new tools to increase their skillset and the impact of their testing efforts.
• ● Reported release health to stakeholders and coordinated feature review and go/no go meetings.
• ● Acted as point of contact for external vendors during major product releases.

Aug 2015 – Nov 2016 · 1 yr 3 mos · San Francisco Bay Area

• Work as the Head of the QA department, spanning multiple released titles as well as planning support for titles entering the build stage of development.
• Generate and implement QA processes across the company to improve testing quality and efficiency.
• Work directly with Product/Engineering stakeholders to identify and implement improvements in the overall release process for each live product
• Mentor and train the QA team to increase their professional skill set and assist them with reaching their futures career goals
• Regularly assist the QA teams with coordinating releases, test plan creation, and execution
• Facilitate Scrum, Spec Reviews, Test Case Generation, Test Case Reviews, Issue Triage, and Postmortems
• Regularly reported on overall project status and escalated critical issues to other project stakeholders for triage.

Dec 2014 – Aug 2015 · 8 mos

• Acted as the main stakeholder for the quality of the project
• Managed the generation and prioritization of daily, weekly, and monthly tasks for the Fusion Studio QA organization
• Worked directly with other team leads to prioritize and schedule current and upcoming milestones
• Generated daily status reports to serve as a snapshot of the overall health of the product
• Closely worked with QA members from other teams to organize additional help when needed for both Spirit Lords and Star Wars: Uprising
• Managed all aspects of the Jira project from project level administrative changes and edits to reporting, assigning, and prioritizing all reported issues
• Worked with the engineering team to generate regular builds to be sent out to external partners
• Organized, documented, and tracked all external partner feedback to ensure any reported blockers were fixed and regressed as soon as possible
• Performed structured and ad hoc tests
• Generated test suites based off design documents
• Implemented tool focused training sessions to increase the overall ability of the team
• Coordinated embedded, contract, and outsourced QA members to drive effective testing efforts

Jun 2014 – Dec 2014 · 6 mos

• Regularly processed and generated builds for the Certifications team and releases to the App Store
• Managed all technical project tasks that were generated
• Remotely worked with the 2nd party QA team as a mobile test consultant
• Ensured the QA process ran smoothly and did not bottleneck submissions to the App Store
• Assisted the 2nd party QA team with managing the bug tracking database (Jira)

Dec 2012 – Jun 2014 · 1 yr 6 mos

• QA Manager for six of Kabam’s web games, including: Kingdoms of Camelot, Glory of Rome, Edgeworld, Dragons of Atlantis, The Godfather, and The Hobbit: Armies of the Third Age
• Worked closely together with Engineering, Art, Production, Customer Service, and Tech Ops departments to identify risks and prioritize changes and enhancements to maintain a high quality level
• Represented QA as a stakeholder in all levels of corporate communication inside of the studio
• Created a program to assist QA on large releases by incorporating assistance from non-QA employees that were interested in gaining testing experience
• Created and maintained a “QA as a Project Manager” mindset, implementing reports and tools that allowed QA to heavily assist with sprint and release status and tracking
• Managed a team ranging in size from eight to twelve employees including: QA Analysts, Leads, and Engineers spread across six games
• Performed hands on testing of games in order to assist the team in maintaining high quality releases in a demanding time frame
• Worked closely with the QA Engineering team, helping to maintain automated tests and also identify strong candidates for additional automation using technologies such as Ruby, Java, JUnit, Jquery, Sikuli, Selenium, and Charles Proxy
• Identified when additional job requirements were a necessity and acted as hiring manager to fill open positions. Additionally, created and defined the onboarding and training processes for all QA hires studio wide creating an agile QA team that was able to effectively test all games inside of the studio while still representing specific titles as an expert

Nov 2011 – Dec 2012 · 1 yr 1 mo

• Worked to maintain a high caliber of quality on five different titles simultaneously including: -Kingdoms of Camelot, Glory of Rome, Global Warfare, Thirst of Night, and Realm of the Mad God
• Lead Scrum
• Created test suites and test plans for future releases
• Managed testing schedules for all games
• Performed spec reviews
• Sent out daily and weekly build health and testing progress reports
• Acted as “point man” for all sprint and hotfix releases
• Managed the bug tracking database for all titles
• Worked closely with Development and Production teams to keep all release schedules on track
• Interfaced regularly with customer service to triage issues and problems reported by players and resolve them in a timely manner
• Executed exploit and ad hoc tests on all release candidates
• Assisted in test case execution

Aug 2010 – Nov 2011 · 1 yr 3 mos

• Worked closely with both the Product and Development teams to ensure release quality
• Lead Scrum
• Performed spec reviews and assisted in the creation of test cases and test plans for future releases
• Executed test suites
• Sent out daily and weekly build health and testing progress reports
• Filed bugs in Jira and reported bug status to the QA Lead

Nov 2009 – Aug 2010 · 9 mos · Mountain View, CA

• Worked on several titles during build and release stages, specific titles included Market Street and multiple unreleased titles
• Executed test cases
• Performed ad hoc tests
• Filed bugs in Jira and reported bugs found to the QA lead

Jun 2004 – Nov 2009 · 5 yrs 5 mos · Sun Valley, CA