Dec 2024 – Present · 1 yr 5 mos · Delhi, India · Remote

• As Co-Founder, I drive the strategic vision and operational execution of Atmyantra, a specialized consultancy dedicated to Human Performance Enhancement and Neuro-cognitive Development.
• We equip C-suite executives and organizational leaders with the cognitive resilience required for high-stakes decision-making.
• I lead the establishment and operation of specialized labs that fuse Aviation-Grade Frameworks, Neuroscience, and Behavioral Psychology. These immersive environments are designed to upgrade situational awareness and cognitive capabilities for corporate teams in India and abroad.

Feb 2023 – Jun 2024 · 1 yr 4 mos · On-site

• Led end-to-end grievance handling, addressing complex situations under tight deadlines,
• ensuring prompt solutions for operational challenges.
• Defined and streamlined end-to-end operational processes to reduce turnaround time and enhance customer-facing outcomes across 5000+ pilot personnel.
• Responsible for record-keeping and monthly reports for Fleet Captains, Deputy Chief Pilot,
• and Chief Pilot - Line Ops, enhancing transparency and communication across departments.
• Served as Chief Wellness Officer, driving employee engagement through structured programs, recognition, and cultural initiatives aligned with organizational values.
• Lead, motivate, and develop a team of professionals, fostering a positive and collaborative
• work environment. Conduct regular training sessions to enhance the team’s capabilities and
• maintain high standards in candidate experience.
• Setting performance goals, conducting performance evaluations, and providing feedback
• and training.
• Developed and implemented performance metrics (KPIs) to track efficiency, grievance resolution, and service reliability.
• Streamline and optimize the end-to-end process to enhance efficiency and reduce
• turnaround times.
• Conduct regular audits and reviews to identify areas for improvement and implement
• corrective actions.
• Provided regular executive updates, dashboards, and insights for continuous service refinement and leadership alignment.
• Provide regular updates to executive leadership on the performance of the department.
• Coordinating with other departments, such as finance, HR, and IT, to support operations
• Preparing and managing budgets, ensuring cost-effective operations.
• Monitoring expenses and managing financial resources.

Jun 2019 – Feb 2023 · 3 yrs 8 mos · On-site

• Oversaw cross-functional service design, onboarding processes, and digital transformation of pilot leave and contract management systems.
• Oversaw comprehensive leave management for over 5000 pilots across ATR and
• A320/321 fleets, streamlining processes for Indian and expatriate staff.
• Directed pilot relocations, pilot contract management, and pilot induction activities,
• improving operational flexibility and efficiency.
• Facilitated strategic planning of resource allocation (crew, hotel, manpower) for seamless service experience.
• Conducted hotel and guest house audits, monitored seniority protocols, and implemented
• improvements in the leave management portal, optimizing resource allocation.
• New staff recruitment & team building
• Resource Management – Physical offices/Assets/Manpower
• Worked closely with expat and domestic pilots, fostering cultural alignment and operational collaboration across multiple bases.
• Design business operational plans, employee policies, communication & new initiatives

Aug 2015 – May 2019 · 3 yrs 9 mos · On-site

• Managed cabin crew base operations, ensuring efficient crew leave planning, performance
• appraisals, and maintaining operational standards for on-time performance.
• Conducted service audits and journey touchpoint analysis for both pilots and internal stakeholders, contributing to improved experience delivery.
• Designed and managed customer experience standards through cabin crew scheduling, feedback systems, and in-flight performance audits.
• Handled grievance redressal, on-time operations, and coordinated with operations, HR, and lounges for service consistency.
• Led initiatives around service recovery, passenger complaint resolution, and crew coaching for continuous improvement.
• Resolved crew grievances, managed passenger complaints, and conducted regular flight
• audits, upholding service standards and crew morale.

Jan 2015 – Aug 2015 · 7 mos · New Delhi, Delhi, India · On-site

• Conducted inflight audits, evaluated crew performance, and provided feedback to ensure
• adherence to company SOPs and service quality.
• Inaugural Cabin Crew for Internal flights
• Trainer on Airbus 330/340, Boeing 777, 737
• First Class, Premier class and International trainer cabin crew
• Been a part of wet lease for Turkish Airlines, Gulf Air
• Successfully completed flight audits of ICAO, DGCA

Oct 2008 – Aug 2015 · 6 yrs 10 mos · New Delhi, Delhi, India · On-site

• Led cabin crew teams, maintaining discipline and service standards, resulting in high
• customer satisfaction with zero passenger complaints.
• Supervised safety procedures and crew performance, fostering an environment of service
• excellence and compliance.

Nov 2004 – Oct 2008 · 3 yrs 11 mos · New Delhi, Delhi, India · On-site

• Delivered high-quality customer service and ensured passenger safety and comfort,
• contributing to a positive and secure travel experience

Nov 2002 – Nov 2004 · 2 yrs · New Delhi, Delhi, India · On-site

• Planned and executed large-scale events, including exhibitions, conferences, product
• launches, and fashion shows, ensuring smooth operations and client satisfaction.
• Coordinated with vendors, handled visual merchandising, and managed event logistics,
• showcasing versatility in event management.
• Managed 50+ large-scale events, from concept to execution