Jun 2019 – Aug 2024 · 5 yrs 2 mos · London, United Kingdom

• Reporting into the CEO, promoted into the role, developed and designed from the ground up, the target operating model for Professional Services within ITC Secure, and successfully implemented the organisational model, roles, tooling, and business support processes. Accountable for overall P&L and operational leadership for the PMO, Network and Security Engineering, Cyber Analyst and Cyber Consultancy professional services delivery on behalf of ITC’s clients.
• ▸▸ Combined existing Project Delivery and Cyber Consultancy departments under one umbrella, bringing immediate efficiency gains to the bottom line.
• ▸▸ Lead strategic initiatives, resulting in the development of innovative new services and cost efficiencies.
• ▸▸Implementation of enterprise grade sales, business operations and governance to effectively drive profitable sales growth for the organisation.
• ▸▸On-going collaboration with major shareholder, C5 Capital, representing ITC in business development initiatives in the US and the Middle East.

Jul 2017 – Jun 2019 · 1 yr 11 mos · London, United Kingdom

• ▸▸Accountable for the overall project and programme delivery and on-boarding of Security Information and Event Management (SIEM), Behavioural Analytics, Vulnerability Intelligence and Threat Intelligence services in ITC’s Security Operations Centre.
• ▸▸Direct reports include project and programme managers, PMO and senior network and security engineers and consultants.
• ▸▸Directed overall programme delivery of Network Security and Infrastructure, Consulting and Service Transition Projects.
• ▸▸Transformed the project delivery department, resulting in a 50% swing into maximum profitability within 12 months, effectively contributing to the overall growth of ITC Secure in 2018 of over 40% YOY.
• ▸▸Achieved appointment to the Executive Committee within first 12 months of tenure, reporting to the Chief Operating Officer.
• ▸▸Awarded 100% of annual performance bonus after successfully achieving and exceeding all revenue, profitability and operational targets in 2018.

Oct 2016 – Jun 2017 · 8 mos · London, United Kingdom

• Leadership and operational management of the Project Management department and overall strategic capacity planning, reporting into the COO.
• ▸▸ Effectively delivered transformation of Project Management function responsible for Cyber consultancy and SOC services, on-boarding projects into Project Management Office and aligned fully to industry best practice methodologies
• ▸▸ Established the PMO function on behalf of ITC Secure, conducting effective resource management as the business grew, hiring permanent talent, addressing the cost structure for profitable growth and installing policies aligned to Prince2 and PMP.
• ▸▸ Effectively developed and implemented automated tooling for capacity planning, and delivered frequent reports to the board, facilitating strategic business decision making.

Jul 2014 – Sep 2016 · 2 yrs 2 mos

• ▸▸ Directed strategy across end-to-end departments as part of the Design & Integration Service Delivery Unit within the Network Rollout (NRO) and Field Services (FS) UK business line (including Network Design and Optimisation (NDO)).
• ▸▸Managed departmental budget of £2M+ and leadership of 18 direct reports, including all senior solution architects and implementation managers with delivery accountabilities and handled budgets in excess of £10M+.
• ▸▸Management of E2E governance, pre-sales and delivery strategy across NDO, NRO and managed services for the wider NRO & FS UK organisation and customers, together with on and offshore of 400+ resources.
• ▸▸Single point of contact for UK & Ireland Network Design & Optimisation operations and drove competence shift in NDO resource base, ensuring readiness for business growth.
• ▸▸Single point of contact for Western and Central Europe for Network Design and Optimisation Tools strategy, collaborating closely with country heads in the construction of a balanced standardisation vs customisation approach to tools.
• ▸▸Executed and defined the NDO delivery strategy with regional country heads.
• ▸▸Spearheaded large-scale transformation business change projects for D&I UK leading to several outcomes including operational efficiency, reduction of LCoS, profitability and delivery efficiency offshore, moving from time and materials to fixed price contract towards Mobile Broadband Network Limited (MBNL) UK, and cultural transformation programme among others.
• ▸▸Successfully utilised Ericsson Global Service Centre delivery in India E2E within the NRO & FS business line, to maximise the economies of realised scale benefits.

Jul 2013 – Jul 2014 · 1 yr

• ▸▸Effectively directed a multi-functional team of high preforming and Senior Certified Solution Architects and Network Engineers, delivering network and solution design services into Ericsson’s UK customer base.
• ▸▸Led the team to apply and drive the changes required to maintain world class service excellence, aligning the team closely with the company’s strategic focus areas.
• ▸▸Collaborated closely with regional and global competence centres utilising the scale and knowledge capital of Ericsson combined with the team’s local expertise with off and near shore design resource.
• ▸▸Succeeded in expanding the team to respond to the rapid growth and acceleration of the business in the region.

Nov 2012 – Jul 2013 · 8 mos

• ▸▸Directly reported to the Head of Solution Design and Configuration within the service delivery organisation of Ericsson UK (D&I CSI).
• ▸▸Led a team of 10+ experienced and Senior Solution Architects and two technical leaders including regional and global on-shore competence domain resources, managed performance and delivered coaching.
• ▸▸Managed financial cost centre for the solution design department together with design activities on behalf of all internal and Ericsson customers.
• ▸▸Successfully managed resources, and secured project design roles from local, competence domain or 3PP resource pools.
• ▸▸Directed the solution design team for pre-sales and delivery of contracted work, meeting planned timetables, cost and quality.

Jun 2012 – Oct 2012 · 4 mos

• ▸▸ Selected for a five month stretch assignment within Solution Acceptance Team within the Ericson UK Local Service Organisation as a Technical Team Leader, led a team including 20+ experienced and senior test managers and test engineers (service engineers).
• ▸▸Accountable for in project resourcing, planning, scheduling, work package ownership and project escalation.
• ▸▸Delivered solution assurance work packages and secured resources for presales, as well as responsibility for the allocation of test resources.
• ▸▸Instrumental in managing delivery of Solution Assurance work packages in line with the OCC and UK Local Service Organisation strategy

Apr 2011 – Jun 2011 · 2 mos

• ▸▸Directed a team of solution 13 configuration engineers in teams based in both Guildford and Manchester on a stretch assignment for three months.
• ▸▸Communicated with the team using a variety of methods when remote managing Manchester team and traveled for face to face meetings.
• ▸▸Accountable for a wide range of duties including utilisation and billability of the team, project and pre-sales assignments, conducting regular team meeting and delivering reports, performance reviews, training planning and approvals

Oct 2009 – Jun 2012 · 2 yrs 8 mos

• ▸▸Effectively led the testing function on multiple test and verification projects across a variety of technical domains (PCN, Core, Service Layer, RAN) from both the operational and commercial perspectives within the Local Service Organisation in Ericsson UK.
• ▸▸Managed a broad scope of areas including: Test Development, Team Management, Facility Management, Customer Management, Test Strategy Development, Test Planning and Defect Management.

Jan 2006 – Jan 2007 · 1 yr

Sep 2004 – Oct 2009 · 5 yrs 1 mo

Jan 2004 – Jan 2006 · 2 yrs