May 2021 – May 2022 · 1 yr · Delhi, India · Remote

• Managed CRM migration and GTM transformation programs (Salesforce), standardizing global support models with 98% SLA compliance.
• Coordinated a 50+ member multi-vendor team across sales, marketing, and automation to deliver phased rollouts, cutting cycle times by 22%.
• Built change management and migration governance frameworks, reducing manual effort by 40% and driving Salesforce adoption across regions.
• Developed dashboards and RAID governance cadences, ensuring risks, issues, and dependencies were proactively tracked and resolved.
• Presented rollout progress in executive standups and QBRs, improving stakeholder alignment and decision-making speed.
• Led cross-functional teams (Engineering, QA, Product, and Finance) to achieve 95% on-time project go-lives.
• Designed process automation frameworks reducing manual interventions by 30%.

Dec 2018 – Mar 2021 · 2 yrs 3 mos · New Delhi, Delhi, India · On-site

• Ensure that timelines are agreed upon and aligned with the Client Service, Ops IPG lead, and Vendor.
• Coordinate with the Vendor to ensure the appropriate number of resources are assigned to each job.
• Organize and participate in quality briefings for the field teams conducted by the Client Service team.
• Maintain and enforce quality and productivity standards according to project guidelines.
• Maintain close coordination with the Vendor, conducting bi-weekly job reviews and promptly addressing any queries they may have.
• Share weekly QC reports with the Vendor and track improvement plans.
• Keep records and track all briefings conducted.
• Ensure that only certified interviewers are deployed for the job.
• Foster proactive relationships between Client Service, GO, Field, Regional Field Scheduler, and PM to enhance system development.
• Implement Nielsen Quality Standards/SOP and collaborate with the PM Head to ensure QC feedback is incorporated into the activities of the Line functions.
• Direct client-related issues to the appropriate channels for resolution and ensure timely action is taken.
• Implement best practices in collaboration with the PM Head.
• Proactively identify training needs for the PMT team and nominate team members for continuous improvement opportunities.

Jun 2016 – Nov 2018 · 2 yrs 5 mos · Noida Area, India

• Manage sample only ad-hoc and tracking projects
• Set up and coordinate new and on-going projects
• Set client expectations, project delivery timelines
• Ensure clear communication and outline of project requirements and timelines with other teams that are related to complete and successfully deliver the project
• Project coordination with other departments (e.g. sales team, supply team)
• Project coordination with external partners – vendors and publishers
• Ensure timely delivery by all groups involved in all project phases
• Cost confirmation and Invoicing
• Proactively identify project risks and develop risk mitigation plans
• Ensure that projects are delivered on time, on budget, and meet the client’s requirements
• Perform all other duties necessary for successful project completion
• Ensure that client needs and project objectives are consistently met
• Perform Customer Relationship Management and Team Work
• Develop and maintain strong relationships with assigned sales teams
• Learning/participating in training on new tasks related to the preparation of a leadership role
• Qualifications/Requirements
• Detail-oriented with excellent communication skills;
• Strong computer proficiency;
• Possesses a strong understanding of market research;
• Strong problem-solving/troubleshooting and negotiation skills
• Must be able to work in a fast-paced environment and demonstrate the ability to effectively manage multiple tasks and priorities simultaneously.

Jan 2016 – May 2016 · 4 mos · Bangalore

• Preparing proposals/ quotations for the clients.
• Defining project scope set up and implements new and on-going projects.
• Provide timely status reports to the client and ask them for updates on running projects and plan on projects according to the updates.
• Managing and escalating project risks in a timely manner and meeting timelines of all projects and all deliveries must go on time to the client.
• Ensure that projects are delivered on time within budget and meet the client’s requirements.
• Perform all other duties necessary for successful project completion.
• Responsible for invoicing the project after client confirmation.
• Managing paperwork associated with contracts (SLA), programs, projects and services provided.
• Updating senior management on matters requiring attention proactively to avoid any late setbacks..
• Planning and administration/execution of the project and responsible for delivery of the successful project, which contributes to organizational goal.
• Also, collect the client’s feedback after the completion of the project which will help in organizations growth.

Dec 2014 – Dec 2015 · 1 yr · Greater Delhi Area

• I was working as PM for a few big projects where I act as SPOC into research operations for research teams as well as the internal & external vendors. Key responsibility includes managing different teams & vendors to execute all project-related tasks to meet client expectation, delivering projects within scope, on the time and on budget. It also includes Ensuring Quality Standards of data and services provided and updating the client on a time basis.
• Responsible for proposal writing & make powerpoint presentations, prepare quotes.
• Questionnaire design and discussion guide for both qualitative & quantitative research.
• Gather, analyze and present qualitative data to provide strategic insight on user interface features, designs, and technologies.
• Quota management, Check on the delivery date, Quality control and data check Sampling Plan, Project Plan Budget.
• Conducting Interviews at higher management/Doctors/PM& also accompany the interviewers for quality check.

Jul 2013 – Dec 2014 · 1 yr 5 mos · Greater Delhi Area

• Business Development & Marketing activities across different International clients i.e. Europe & Asian Countries.
• Also act as PM for few big projects where I act as SPOC into research operations for research teams as well as the internal & external vendors. Key responsibility includes managing different teams & vendors to execute all project related tasks to meet client expectation, delivering projects within scope, on the time and on budget. It also includes Ensuring Quality Standards of data and services provided and updating the client on time basis.
• Responsible for proposal writing & make power point presentations, prepare quotes.
• Questionnaire design and discussion guide for both qualitative & quantitative research.
• Gather, analyze and present qualitative data to provide strategic insight on user interface features, designs and technologies.
• Quota management, Check on delivery date, Quality control and data check Sampling Plan, Project Plan Budget.
• Conducting Interviews at higher management/Doctors/PM& also accompany the interviewers for quality check.

Oct 2012 – Jul 2013 · 9 mos · Greater Delhi Area

• Building International & National client relationships.
• Managing Accounts (Big MR companies and few end clients).
• Provide price quotes based on proposals and assure contract deadlines are met.
• Lead Generation / Identifying potential clients through cold calling & online networking methods.
• Tele calling & contact generation, Client Servicing.
• Handling RFQ, RFP and enquiries from clients.
• Conducting secondary and primary research & feasibility check of the project.
• Actively involved in conducting interviews and qualitative research.
• Meeting Assignment deadline and Making Power Point Reports.
• Expertise in working on CRM and maintain all leads, potential and accounts.
• Involve in the promotional activities of the company like attending events, LinkedIn promotions.
• Responsible for maintaining the database of the prospective client.
• Conducted research for lead generations.
• Managing team of junior executives.
• Involve in marketing collateral design and poster designing.
• Also involve in consumer insight and report writing.
• Designed both qualitative and quantitative survey studies.
• Gather, analyze and present qualitative data to provide strategic insight on user interface features, designs and technologies.

May 2011 – Jun 2012 · 1 yr 1 mo · Noida, Uttar Pradesh, India

• Business development through identifying and targeting clients, getting project leads/queries, preparing quotes/proposals, winning projects.
• Project Execution (data analysis, presentation, moderation etc)
• Managing, training and nurturing subordinates.
• Conceptualizing new research products.
• Preparing Business Development material (project experience document, product brochures, and corporate presentations, marketing collateral's, brochures) for the company.
• Responding to RFP, RFI & RFQ.
• Excellent client interaction & negotiation skills.
• Promoting brand and services of the company.
• Quality check and data mining, active participation in briefing sessions well.
• Coordinating and ensuring the timely delivery and accurate execution of the projects.

Jun 2010 – Oct 2010 · 4 mos

• Key Role- Account Manager, Co-ordination with partner’s, Working on ERP – IMPULSE,
• Working with logistics and procurement department and promoting new products.

May 2009 – Jun 2009 · 1 mo

• Organization : HCL INFOSYSTEM (HCL Infinet)
• Description : The project involved finding the potential area for the establishment of new pop of HCLInfinet, promotion of their services and analysis on competitor's position in the market.
• Key skills : Marketing of the services, Analysis of competitors, Promotion of Services.