Apr 2024 – Mar 2025 · 11 mos

• As a Senior Manager, my mission is to bridge insights with impact. I’m passionate about translating complex research findings into actionable strategies that drive revenue growth and deliver real value for clients and stakeholders alike. But beyond numbers and outcomes, I believe the true strength of any successful strategy lies in the people who make it happen.
• I’m committed to nurturing a culture of collaboration, learning, and mutual growth within my team. Helping my team members develop their strengths, explore their potential, and grow into future leaders is just as rewarding as meeting business objectives. By fostering an environment where every team member feels empowered and supported, I aim to ensure that our achievements are not just impactful but sustainable—and that our work has a positive ripple effect on everyone involved.

Apr 2022 – May 2024 · 2 yrs 1 mo

• Research & Insights
• Supporting the team in preparing the abstract for the research and developing business insights with the help of marketing stakeholders, operating as a Center of Expertise and recommendations for research efforts on assigned business unit, collaborating on problem definition, questionnaire design, and completion.
• From survey development to data distribution, I've assisted the research team at all levels. Assisting customers with approaches that will aid in the development of research and insights.
• Manage a variety of vendor and research technologies, as well as engage with our team to provide data and insights for the whole company.
• Helping the marketing team to build the narratives from the research piece that’s conducted via different methodologies.
• Revenue Growth
• Helping the team to develop and nurture existing relationships with the client and achieve a revenue target.
• YoY revenue growth with the existing budget allocated. (COGS)
• Revenue growth driver both in sample-only projects and full service.
• SMART pricing approach.
• People Leadership & Development
• Effectively lead work, insights, and key initiatives across a team of research analysts, data analysts, and team leaders to integrate subject matter expertise across the designated business unit
• Assist the team in developing and generating net promoter summaries to highlight the project's insights, progress, and issues.
• Develop and build relationships with key stakeholders in order to ensure the success and delivery of the project.
• Client Engagements / Servicing
• Acting as a primary point of contact for clients and doing proactive investigations into their requirements, conveying study progress, and resolving any concerns.
• Nurturing and inspiring repeat business from clients.
• Liaising with different departments about client queries.
• Dealing with client requests and troubleshooting problems.
• Provide regular updates to clients on the projects and campaigns.

Apr 2020 – Jun 2022 · 2 yrs 2 mos

• Handle service relationships with the stakeholders.
• Increase the team’s visibility across businesses by proactively engaging in business development efforts.
• Manage client satisfaction and feedback processes.
• Develop and manage internal processes to ensure the quality and timeliness of deliverable.
• Structure, organize, and synthesize information to develop key insights.
• Recruit, mentor, and supervise teams of research professionals.
• Project planning and resource allocation to manage delivery on multiple research projects.
• Develop and manage project delivery processes, including production and quality assurance.
• Ability to clearly understand the research requirements and suggesting the methodologies to be involved.
• Constantly enhance delivery sophistication.
• Guarantee optimal and effective deployment of the resources.
• Bring about competence improvements.
• Ability to provide results proactively based on current and potential requirements.

Apr 2018 – Apr 2020 · 2 yrs

• Focusing on growing & developing existing clients, together with generating new business.
• Day to day involvement with client projects, including interpretation, development & recommendations.
• Managing RFQs, preparing proposals & finalize the partners for all our surveys
• Handling Global, Online, CATI & CAPI Surveys and giving project planning to the Project management team to take it online.
• Taking care of Survey Programming & Hosting.
• Online Data Collection & Qualitative surveys. (In-depth Interviews & Live Online Chats Via Moderators)
• Internal communication among different teams to check the status of the work & make sure of the quality. Teams like, Survey Programming, Data collection, Open-end coding, Data analysis, & Reporting and Charting.
• Managing an accounts team and project management team for all International projects & training to perform all the above-said tasks.

Oct 2015 – Jan 2018 · 2 yrs 3 mos · Pune Area, India

•  Checking data as per the client standards
•  Managing quotas and logic checks as per the client requirements.
•  Performing a secondary checks before sending data to the clients.
•  Checking reports online and mapping with the data.
•  Keeping updated, about the new analytics software which can be beneficial for the
• organization and boost company’s revenue.
•  Can work on extremely tight deadlines to meet client timelines.
•  Understand and follow the standard operating procedures and guidelines specified by clients.
•  Managing deliveries as well as efficient client engagement.
•  Client interaction.
•  Work on SPSS v20.0, Survey Reporter 6.0.1, Excel 2013

Jun 2013 – Oct 2015 · 2 yrs 4 mos · Pune Area, India

• # Checking data as per the client standards
• # Check and map codes in sync with client requirement.
• # Can work on extremely tight deadlines to meet client timelines.
• # Understand and follow the standard operating procedures and guidelines specified by clients.
• # Managing deliveries as well as efficient client engagement.

Mar 2013 – Jun 2013 · 3 mos · Pune Area, India

• ​> Company Profiling: Studying and analyzing the business needs of clients and prospects,
• conducting market research.
• ​> Managing Quotas and Logic Checks as per the Client Requirement.
• ​> Responsible for conducting various Market Research studies through secondary sources.
• ​> Performing CATI and CAWI interviews in different geographies.
• ​> Performing primary and secondary research on client database and generate tables, reports and
• presentations from the collected data.
• ​> Data Quality checks which includes Vertical checks, revenue check, duplicate check, Back
• checks on the final data extract.
• ​> Selling Reports to various clients of various industry.
• ​> Preparation of reports, generate tables and presentation for the clients.
• ​> Panel member’s generation for the Organization.
• ​> Lead generation for the new market research projects.
• ​> Aid in the development of a market-leading database in the areas such as IT / Retail /
• Manufacturing / Telecommunication / Health-care / Pharmacy and other similar verticals.

May 2010 – Jul 2010 · 2 mos · Bhopal Area, India

• Handling Customer Quires, Opening DMAT, trading and bank account.

Jan 2008 – Jun 2008 · 5 mos · Bhopal Area, India

• New Client acquisition
• Seeking out new clients and develop client by networking to find new customers and generate lists of prospective clients. Understanding the prospective client's insurance needs and suggesting suitable policies, explaining features, advantages and disadvantages.
• Ensuring that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. Inspecting property, examining its general condition, age, and other characteristics, to decide if it should be insured.
• Calculating premiums and establishing payment method. Performing administrative tasks, such as maintaining records and handling policy renewals. Contacting underwriter and submitting forms to obtain binder coverage.
• Providing consultative service to policyholders by providing information and assistance, suggesting additions or changes to policy through future follow-up visits and evaluations of needs.
• Monitoring insurance claims to ensure they are settled equitably for both the client and the insurer. Helping clients make and settle claims.