Vivek Barna

Operations Associate

Dubai, United Arab Emirates14 yrs 11 mos experience

Highly Stable

Key Highlights

15+ years of experience in retail leadership.
Proven track record in omni-channel operations.
Expert in team development and customer experience.

Stackforce AI infers this person is a Retail Management expert with extensive experience in omni-channel operations and customer engagement strategies.

Contact

Skills

Core Skills

Operations ManagementCustomer ExperienceBusiness StrategySales ManagementPeople DevelopmentRetail ManagementE-commerceInventory Management

Other Skills

Customer-Focused ServiceBusiness InsightsCorrective ActionsInterpersonal CommunicationPerformance ImprovementCreativity and InnovationBusiness EfficiencyPerformance EnhancementInterpersonal SkillsMulti-Site ExperienceMulti-Site OperationsLeatherStore LayoutsProblem SolvingBusiness Analysis

About

Dynamic and transformational retail leader with 15+ years of proven success across fashion, luxury, premium, liquor, and travel retail sectors. Recognized for driving operational excellence and sustainable business growth through strategic multi-store and omni-channel leadership. A proficient and dedicated professional with a flair for training and developing teams across cultural dynamics, driving retail transformation with a strong track record of delivering results-driven operations. Expert in enhancing customer experiences, streamlining processes, and building high-performing teams. Combines premium service acumen with large-format retail expertise, backed by deep cultural intelligence, cross-cultural dynamics, and multilingual capabilities across South Asia and the MENA region—delivering agile, customer-centric strategies that consistently exceed expectations.

Experience

14 yrs 11 mos

Total Experience

2 yrs 3 mos

Average Tenure

1 yr 2 mos

Current Experience

Uniglobe holding

Retail Manager

Mar 2025 – Present · 1 yr 2 mos · United Arab Emirates · On-site

Key Responsibilities (Role):
Spearheaded retail and omni-channel operations.
Integrating end-to-end e-commerce platforms to drive sales, enhance customer engagement.
Supporting strategic marketing initiatives including the customer loyalty program, and digital campaigns to improve brand visibility and retention.
Directed full-spectrum supply chain and logistics, including inventory planning, vendor coordination.
Provided personalized solutions to HNIs, boosting satisfaction and long-term brand loyalty.
Ensured full adherence to regulations, leading internal and external audits with a strong compliance focus.
Developed SOPs and training programs to elevate team performance and ensure cross-functional alignment with business objectives.
Conducted competitor analysis and implemented promotional strategies to strengthen market positioning.
Leveraged social media traffic to drive revenue through digital engagement.
Key Achievements:
Successfully managed a high-compliance business portfolio valued over AED 100 million, with consistent year-over-year revenue growth.
Maintained 100% compliance in all government-mandated excise and liquor audits, reinforcing operational integrity and regulatory trust.
Improved inventory accuracy, fulfillment speed, and customer satisfaction through omni-channel process optimization.
Delivered substantial cost savings by automating operations.
Strengthened brand presence via data-driven marketing strategies.

Customer-Focused ServiceBusiness InsightsCorrective ActionsInterpersonal CommunicationPerformance ImprovementCreativity and Innovation+63

Landmark group

Multi Store Manager

Mar 2022 – Mar 2025 · 3 yrs · Dubai, United Arab Emirates · On-site

Key Responsibilities (Role):
Led multi-store operations with a 30+ member team, driving sales, service, excellence and operational efficiency.
Managed weekly inventory planning to ensure timely replenishment and accuracy across all locations.
Served as L&D SPOC for the pilot store, creating LMS content and onboarding programs to boost team performance.
Collaborated with VM teams on events, launches, and promotions to enhance footfall and customer engagement.
Piloted omni-channel strategies and provided product insights to optimize offerings and elevate the customer experience.
Key Achievements:
Managed a flagship store with AED 30M+ annual turnover, driving double-digit YoY growth and elevating key KPIs across sales and customer satisfaction.
Maintained 95%+ RFID accuracy and achieved 100% replenishment, eliminating stock-outs and ensuring optimal availability.
Improved operational efficiency with 95% inter-store transfer consolidation and streamlined inventory planning processes.
Led NSO integrations and standardized operational strategies across locations to deliver a consistent brand experience.

Business AdministrationBusiness EfficiencyOperations ManagementTrainingSales ManagementSales+37

Bma international fze

Store Operations Manager

Oct 2018 – Jun 2021 · 2 yrs 8 mos · Riyadh, Saudi Arabia · On-site

Key Responsibilities (Role):
Launched and managed the brand’s online store, partnering with platforms like TILA to boost reach and streamline fulfillment.
Implemented a dynamic inventory receiving system, resolving back-store inefficiencies and improving workflow.
Drove brand visibility through targeted marketing, market space strategies, and influencer collaborations.
Trained and mentored 15 team members for leadership roles, building a high-performance culture.
Led market expansion initiatives while ensuring operational excellence and talent retention.
Key Achievements
Achieved double-digit revenue growth of 18% over projected budget, with significant improvements in key performance indicators (KPIs).
Successfully reduced shrink by 50% and maintained it below 0.5%, optimizing inventory management and cost control.
Launched and managed online store operations, enhancing the brand online presence and customer reach.
Achieved a 92% consolidation rate for inter-store transfers, optimizing supply chain efficiency.

Shrink ReductionBusiness EfficiencyOperations ManagementAnalytical SkillsBusiness StrategyPerformance Improvement+25

Aditya birla fashion and retail ltd - pantaloons

Store Manager

Nov 2017 – Oct 2018 · 11 mos · On-site

Key Achievements:
Spearheaded store operations, achieving a 23% YoY revenue growth and notable improvements across key performance indicators.
Reduced employee attrition from 18.5% to 0% by fostering an engaging and performance-driven work culture.
Enhanced inventory control through dynamic stock management, achieving 99% PI accuracy and reducing shrinkage by 40%.
Maintained operational audit scores consistently above 90% by implementing strict compliance and control measures.
Collaborated with visual merchandising teams to boost store aesthetics and customer engagement through compelling displays and promotions.
Designed and led staff training programs focused on product knowledge and service excellence, elevating overall team performance & efficiency.
Recognized as the High Potential Manager.

Business EfficiencyOperations ManagementSalesBusiness StrategyPerformance ImprovementProblem Solving+18

Vishal mega mart (airplaza retail holdings private limited)

Store Manager

Jun 2017 – Nov 2017 · 5 mos · Gurdaspur, Punjab, India

Key Achievements:
Achieved highest-ever monthly sales of over 12 Million in October 2017.
Identified and fixed internal loopholes, reducing shrink to below 0.3%.
Used performance data to evaluate operations, adapt to business conditions, and forecast future needs.
Strengthened merchandising and promotional strategies for increased customer engagement and sales.
Prioritized training and development initiatives for team skill enhancement.
Implemented weekly inventory follow-up for a cluster of stores.
Managed vendor relationships, negotiations, and payment processing.
Oversaw inventory, cash management, and store opening/closing procedures.

Operations ManagementPerformance ImprovementTeamworkStore ManagementCoachingBusiness Insights+8

Bharti retail limited (easyday)

Store Manager

Jul 2014 – Jun 2017 · 2 yrs 11 mos · On-site

Key Achievements:
Awarded Best store 2016 in North Zone.
Awarded Best Store manager NZ 2016.
Highest rated manager with 5 rating in appraisal twice in a row(Exceeded expectations).
Nominated as HIPO manager for year 2016-17.
Managed shrink result in annual inventory below 0.5%.
Successfully Implemented and executed 30-60-90 program for desired projections of communication.
Part of OJT store for MT/SM/TL.