Jan 2019 – Present · 7 yrs 4 mos · San Francisco, CA

• Riya Collective is a seed stage mobile shopping app enabling consumers in the US to shop from boutique clothing designers around the world - starting with South Asian designers. We are creating a unique virtual shopping experience that uses video to bring the designer's story and their products to life while also connecting buyers together for style inspiration and discounts.
• We believe in reinventing retail to make it fun for the consumer, equitable for the makers, and sustainable for the planet.

Jul 2016 – Jul 2023 · 7 yrs · San Francisco Bay Area

• Part-time assistant instructor for the 10-week product management boot camp course. I worked with 20 students each program to develop their product management tool chest of skills, evaluated their assignments and in classroom presentations.

Jul 2016 – Dec 2018 · 2 yrs 5 mos · San Francisco Bay Area

• The cross-functional lead for the B2B product and external user interfaces and customer acquisition funnels. I collaborated closely with a team of 24 engineering and analytics individual contributors. I also communicated company-wide to make sure that our operations and marketing teams were aware of product and process changes.
• I spearheaded and built the enterprise solution to drive B2B growth. This consisted of working with customers to understand their requirements for sign up, reviewing the technical scope to make user model changes, and deliver a final product including the sign-up flow, along with administrative tools for corporate customers. Conducted customer research with small businesses seeking to improve their team's productivity. I learned about the challenges they were having and came up with simple lightweight solutions to make it easy for them to track and control spending within their teams.
• I worked on our first design and implementation of workflows for our operations team which grew from 20 to nearly 100 agents. We started it off with building a tagging system that we could train to automatically decipher, classify and rank a user message based on urgency and category. The request would then get routed to a specific agent that was available and equipped to complete the task. This led us to be able to cut the time down spent on these tasks, as well as reduce the likelihood of human error.
• I built and managed a lightweight CRM tool in-house that gave us the flexibility to create landing pages with content targeted at specific industries and conducted competitive analysis for each of our new product initiatives.

Nov 2015 – Jul 2016 · 8 mos · San Francisco Bay Area

• I managed the development and integration of health care spending accounts into the complete employer health insurance packages that we offered our largest enterprise clients. We went from a previously entirely manual process of uploading individual and employer contributions to bank accounts, to an integrated system for both business and end consumer users to understand and use all of their health care spending accounts when receiving care. I worked with enterprise clients such as Alegeus Technologies to develop the implementation into CH. I collaborated with the entire engineering team and systems IT in order to successfully set up the integration and remove the manual process and minimize risk and the error rate.

Feb 2015 – Nov 2015 · 9 mos · San Francisco, CA

• With HireReady we were working to build a new age vocational training platform enabling applicants to receive training required to start a job and be placed into a job opening in 2 weeks or less.
• Business Operations and Partnerships
• My primary goal was to build an operational playbook and training program to immediately help applicants receive training for low-medium skilled full time and contract jobs. Hired a trainer to conduct sessions and my team and I acquired and screened over 3K applicants and trained over 100 individuals. In our first three months of operation, we generated $25,000 in revenue from vendors, primarily in hospitality.
• I reached out to partners to offer our services and maintained the relationship with our vendors to ensure our applicant quality met and surpassed expectations

Dec 2013 – Feb 2015 · 1 yr 2 mos · San Francisco, CA

• Product Manager of Platform Operations May 2014 - February 2015
• As General Manager of Platform Operations, my primary responsibilities and accomplishments were bucketed into 4 main categories:
• 1. Build and scale centralized teams to efficiently manage a growing workforce enabling us to improve and utilize resources much faster.
• 2. Allocate engineering resources to build out tools to scale
• 3. Cultivate experimentation and innovation within the team to improve processes using a data driven approach to tackle the most important problems. One project we were able to successfully complete led us to improve our applicant conversion funnel by 40% without using a single engineering resource.
• 4. Act as product manager constructing Product Requirement Documents for the operations organization to design, coordinate and execute experiments cross functionally with growth and engineering. During this time I worked with a team of engineers and operations managers to design a new service for our over supplied markets and within 3 weeks launched the service across 15 markets. Bookings for this service grew 30-50% week over week.
• North America Markets December 2013 - May 2015
• As General Manager for North America markets my primary responsibilities fell into 3 main categories:
• 1. P&L growth and management for all 30 markets in the United States and Canada
• 2. Grow and oversee a team of 6 regional managers along and operations analysts. I worked alongside each regional manager to hit growth and performance targets and course corrected when necessary. Maintained top line double digit weekly revenue growth.
• 3. Report and work with senior executive team on operational projects and priorities.

Feb 2013 – Dec 2013 · 10 mos · San Francisco, CA

• Developed operational metrics and market management processes and managed our first few city-based managers. During the initial growth phase we focused primarily on geographic expansion across North America which led me to manage a team of city-based managers while setting up localized operations in parallel and opening up many of our east coast markets.

Jun 2010 – Jul 2012 · 2 yrs 1 mo · New York

• CVA Market risk manager in charge of reducing counterparty risk across derivatives trading positions.
• Implemented dynamic hedging techniques to effectively manage market and credit risk factors to reduce expected loss on all derivatives portfolios.