Ujwal Makhija

Co-Founder

Vadodara, Gujarat, India23 yrs 3 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Pioneered Click-to-Call™ in the industry.
Led high-growth PaaS framework development.
Expert in digitizing enterprise communication.

Stackforce AI infers this person is a SaaS entrepreneur with expertise in customer service automation and business development.

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Skills

Core Skills

EntrepreneurshipProduct ManagementOperations ManagementBusiness DevelopmentSalesBusiness AnalysisProject Management

Other Skills

TelecommunicationsTeam BuildingBusiness StrategyAIMachine LearningCustomer ServiceAccount ManagementOutsourcingManagementCRMOracleMobile ApplicationsManagement ConsultingPre-salesLong-term Customer Relationships

About

The sheer potential of business benefits operational excellence can drive is what pushes me. Have been supporting leading enterprises in Banking, Financial Services, Travel & Aviation achieve service & marketing excellence through automation of customer interaction. First one in the industry to provide Click-to-Call™! Love getting up to lead my team at Phonon achieve more, personally and professionally, every day!

Experience

23 yrs 3 mos

Total Experience

7 yrs 9 mos

Average Tenure

19 yrs 6 mos

Current Experience

Phonon, automating outcomes

Founder

Oct 2006 – Present · 19 yrs 6 mos · Vadodara, Gujarat, India

Building the digital customer service framework of the future. A world where AI, Machine Learning and Human's collaborate to give the finest customer service experience to end-users. Pivoted the business into a high-growth PaaS framework. Employing amazing stars!
We are now building the MyBooking experience on Alternate Text and Voice Channels.

TelecommunicationsEntrepreneurshipOperations ManagementTeam BuildingBusiness StrategyProduct Management

Wns global services

Assistant Vice President

Jan 2004 – Apr 2006 · 2 yrs 3 mos

Joined the firm when it was acquired by Warburg Pincus. Roles during the stint with WNS consisted of:
Setting up the marketing and business development teams for the Travel Industry at WNS.
Establishing offshore outsourcing projects worth close to US$5 million for leading international travel companies.
UK-based sales and account management.

SalesBusiness DevelopmentAccount ManagementOutsourcing

Tata consultancy services

Business Analyst

Jul 2002 – Dec 2003 · 1 yr 5 mos

Joined TCS as my first job after business school.
Worked with different offshore delivery centres to set-up delivery centre scorecards for US based telecom companies.
Team-member in a large scale business-process-reengineering exercise that also involved an Oracle 11i implementation.
Responsible for integrating a US$25 million business unit acquired by TCS into mainstream TCS business.

Business AnalysisManagementProject ManagementCRM