Oct 2024 – Jan 2025 · 3 mos

• Following my marriage in October 2024, I decided to take my first sabbatical since being in full time employment from the age of 16, many moons ago! This career break included lots of adventures in many countries and allowed me to recharge ready for the next career move!

Apr 2022 – Sep 2024 · 2 yrs 5 mos · Greater London, England, United Kingdom · Hybrid

• A member of the Senior Leadership Team (SLT) reporting directly into the MD, responsible for Strategy, Structure & Process Improvement for both our clients & internal teams, covering our Administration, Finance, Commercial & HR departments. My role as GM is at C level operating the responsibilities of a COO.
• I have led the business through milestones that include the procurement & implementation of a HR provider & system into the business for the first time. I spearheaded the procurement & implementation of Salesforce CRM to allow better oversight, a central system & improved KPI reporting. I have been at the forefront of our Digital transformation working on areas such as Cyber Essentials & ISO27001 to ensure we meet the IT security needs of our clients which include national broadcasters & streaming services.
• I project managed a business move to larger offices that reflect the fast nature of TV & Film industry that RT Group operates. The move allowed RT to increase our overall operations but improved the working environment for all improving the infrastructure & facilities. Our area of expertise means we need robust, comprehensive insurances from both an employee liabilities but also medical malpractice perspective with a key area of my role being negotiating insurance policies each year. I have been instrumental in the rebranding from Remote Trauma to the RT Group, working alongside my colleagues in our Marketing Department with all aspects of branding, social media & advertising.
• Working directly with the MD & FD we continue to improve our Finance Division. This has meant I have increased our team numbers & O/Hs, whilst ensuring continued growth & profit. The business has seen a growth of 24% year on year for the past two financial years. This growth allowed me to introduce a profit share bonus scheme for all employees at RT Group. Recruitment has been a key in recent years & I have been responsible for recruiting members of SLT & other leadership posts.

Oct 2021 – Mar 2022 · 5 mos · Greater London, England, United Kingdom

• Temporary Project Management Contractor focusing on process improvement within the finance and administration areas of the business. Seeking to streamline business processes and reporting to improve productivity and day to day workings for the business. A great step in the TV, Film and Media Industry.

Nov 2019 – Aug 2021 · 1 yr 9 mos · London, England, United Kingdom

• Overall responsibility for the Operations Division including management of Engineering Team, Finance Team, Service Desk, Procurement & Human Resources. I am a key senior member of Executive Leadership Team.
• My role includes creation of operational processes, process improvement, Finance, Budget Management & Vendor relationship. The building of HR process & policy to ensure compliance & forward movement of the Six Star strategy for Learning & Development for all members of the Six Star Team. Creation of Legal Entities across several countries.
• Customer Service & service improvement for the Service Desk team maintaining a high standard of customer response inline with SLAs & KPIs.
• Reporting back all key operational areas inline with overall strategic plans for Six Star. Proud to champion diversity in the work place.

Sep 2017 – Aug 2019 · 1 yr 11 mos

• Actively identify and secure new business opportunities for fleets between 100 – 350 units and deliver high value-add solutions to clients, whilst optimising sustained profitability for LeasePlan UK Ltd.
• Build relationships and develop the trust of the customer and/or drivers
• Develop a target portfolio of prospect opportunities to build a solid pipeline. Forecast and prioritise to maximise opportunities and achieve the agreed annual target
• Coordinate and direct internal specialist teams to support prospecting and selling propositions e.g. consultancy, bid management, pricing etc.
• Actively keep abreast of competitor/prospect/industry activity and information
• Analyse client needs and identify best value propositions to develop appropriate solutions whilst maximising LP brand sustained profitability
• Map stakeholders within prospect and develop appropriate relationship strategies to cover all sale opportunities
• Once the key sales opportunity is identified, develop sales strategy for all products, including different funding products, revenue generating ancillary products & consultancy assignments, fleet management etc
• Manage the coordination and pricing of tenders via the Bid Team to ensure timely completion of all opportunities
• Coordinate implementation by identifying the appropriate virtual implementation team until the satisfactory conclusion by all parties
• Operate within defined LP new business sales processes and New Business Guidelines
• Management of prospect pricing within identified brand strategy, pricing tool and governance.
• Commitment to corporate and brand values

Mar 2016 – Aug 2017 · 1 yr 5 mos

• Responsible for the set up of our new Engage Customer Service Team, motivating and coaching team members to be able to perform at their optimal level to delivery high quality service whilst concentrating on their personal development of key skills, behaviors and values.
• Along side my line management responsibility with our customer service executives, I also manage an other Customer Service Manager to ensure that his team delivers of the key targets and KPIs for blue chip customers.
• Strong customer service focus.

Mar 2012 – Feb 2016 · 3 yrs 11 mos

• Responsible to lead a Fleet Services team in meeting agreed service, productivity and client performance targets for defined fleet management processes across an assigned client portfolio. Prioritise and direct tasks in the team to ensure customer needs and service levels are met. Motivate and coach team members to be able to perform to their optimal level to deliver a high quality service.
• Implementation of new customers and training team members to handle the day to day running of all customer accounts. Our new customers are high profile industry leading customers and I have also created a specialist team who handle our Salary Sacrifice product. My team offer support and advice on our Salary Sacrifice products and I ensure best practice is used when implementing new business.
• 2014 & 2015 has seen my involvement in expanding the Salary Sacrifice team to implement some of LeasePlan's largest and blue chip Salary sacrifice customers.
• I am also responsible for recruiting new members to join the Fleet Services Department. Within my role I also offer skills transfers to local schools, residents and businesses to help the local community with starting their careers or getting back into work. I have worked with companies such as learning to work

Apr 2010 – Feb 2012 · 1 yr 10 mos

Apr 2009 – Mar 2010 · 11 mos

Jul 2007 – Apr 2009 · 1 yr 9 mos

Mar 2003 – May 2007 · 4 yrs 2 mos · Derby & Slough

• Worked for Kew Green Hotels at the Days Inn Hotel. I started on reception, before becoming a Guest Services Manager. I moved to their sister hotel The Courtyard By Marriott where I worked on Groups and Events as well as Duty Manager responsible for all those employees on site during their shifts as well as the escalation point for all guests and services.