Jun 2025 – Aug 2025 · 2 mos · Hybrid

Sep 2024 – Jun 2025 · 9 mos · Hybrid

Oct 2023 – Sep 2024 · 11 mos · Gurugram, Haryana, India · Hybrid

Jul 2023 – Oct 2023 · 3 mos · Gurugram, Haryana, India · Hybrid

• 1. 𝐍𝐲𝐤𝐝: 𝐒𝐜𝐚𝐥𝐢𝐧𝐠 & 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: Introduced an automated returns and exchange process, aiming to reduce delays & errors. Additionally, incorporated order status notifications, chat feature, notification based NPS & NDR to customer feedback engagement and “My Account” page. Link: https://nykdbynykaa.com/

Jan 2023 – Jun 2023 · 5 mos · Bengaluru, Karnataka, India · On-site

• 1. Deep Dive - to increase bot efficacy: Proposed solutions to reduce 447K annualized contacts, increasing Message Us & Voice Bot efficacy by 0.28% & 0.43%.
• 2. Data Visualization - contacts funnel dashboard: Created automated self serve solution for PMs 1) to identify focus areas 2) come up with proactive solutions increasing bot efficacy & contact reduction.
• 3. Introduced new method of creating QuickSight & ETL pipeline reducing 1 hour turnaround time to 5mins.

Oct 2022 – Jan 2023 · 3 mos · Remote

• ● Worked on data Sanitisation and fixed open bugs in Metabase
• ● Refactored the code and added new features in the Cloud Function (GCP)
• ● Implemented and tracked product success metrics and agile
• ● Created L1 Metrics dashboard for the organisation

Jun 2022 – Aug 2022 · 2 mos · Gurgaon

• ● Ran scrum meetings for 2 tech pods aiming to increase efficiency by following agile-scrum values
• ● Created KPIs and EazyBI reports/dashboards for tracking various tech projects using Jira Software & JQL
• ● Lead & introduced a time-sheet/attendance management tool for improved invoicing of outsourced projects & reduce man efforts
• ● Responsible for cleaning and organizing data resulting in increment in actual work days by ~700, and ensuring proper PRDs, BRDs & TRDs for all projects for the effective capitalization of the quarterly report of AMJ2022

Oct 2021 – Jun 2022 · 8 mos · Gurugram, Haryana, India

• ● Launched new hair removal/threading & new hair color with product SKUs in the Mens Grooming Category for Urban Company across India, exceeding the target attach by 5% and improving the category's overall AOV by 70 points
• ● Responsible for improving various evaluation metrics in the category and improved overall util of the category by 5 points, Lead Acceptance by 10% & calendar marking by 2 hours in the span of 2 months PAN India

Aug 2021 – Oct 2021 · 2 mos · Gurugram, Haryana, India

• ● Promoted within 2 months of time-frame for exceeding goals and enhancing business metrics monitoring systems for the category resulting in the more accessible and better visual representation of the data
• ● Single-handedly spearheaded and created redash dashboards for MG Royale Category using SnowFlake & SQL which resulted in enhanced support for the business team to gain valuable insights

Jan 2021 – May 2021 · 4 mos · Gurugram, Haryana, India

• 1. Responsible for data collection and formulating policy suggestions for reducing carbon emissions
• 2. Led Project Carburn, which focused on building effective internal carbon policies, carbon offsetting solutions
• 3. Responsible for planning and providing viable PR and Social Media strategy

Dec 2020 – Dec 2021 · 1 yr · Ontario, Canada

• 1. More than 1 year of experience in teaching python
• 2. Acquired proficency in concepts like Object Oriented Programming, GUI toolkit and Data Structures
• 3. Best performing teacher consistently

Jul 2020 – Jan 2022 · 1 yr 6 mos · India

Mar 2020 – Jul 2020 · 4 mos · Delhi, India

Feb 2020 – Jul 2020 · 5 mos · Delhi, Delhi, India