Dec 2023 – Dec 2024 · 1 yr · New Delhi, Delhi, India · Hybrid

• Successfully negotiated and closed major contracts, resulting in INR 2.8 Crores.
• Conducted daily outreach to potential and existing clients via phone and email.
• Provided exceptional customer service, contributing to high levels of client satisfaction and fostering long-term relationships.
• Conducted meetings with potential clients to sell products, demonstrating excellent product knowledge.
• Grew revenue by 9% through upselling and cross-selling products to small and large business customers.

Sep 2023 – Nov 2023 · 2 mos · Gurugram, Haryana, India · On-site

• Managed the Urban Magic brand on Flipkart, overseeing sourcing, PO raising, RO, RTO, GRN, branding, listing, and daily operations.
• Handled sourcing, listing, branding, and operations for Jaipur Pride's pooja and bedsheet categories under the Seller Flex model.
• Leveraged Uni-commerce to streamline and enhance operational efficiency across both brands.

May 2023 – Aug 2023 · 3 mos · On-site

• Conducted comprehensive market research to identify customer retention and growth opportunities in the two-wheeler market in Colombia and Brazil, contributing to strategic marketing insights.
• Developed detailed reports on domestic sales and export trends, providing critical data to support marketing and investment decisions.
• Analyzed market dynamics and consumer preferences, leveraging data to inform product and marketing strategies aimed at customer acquisition and engagement.
• Identified key market trends and growth opportunities, delivering actionable insights that enhanced the strategic planning process and supported targeted marketing initiatives.
• Generated INR 200,000 in additional revenue by identifying and capitalizing on emerging market trends through proactive market research and competitive analysis.

Aug 2022 – Apr 2024 · 1 yr 8 mos · Gurugram, Haryana, India · On-site

Feb 2021 – Jul 2022 · 1 yr 5 mos · Greater Noida · On-site

• Promoted briquettes as a cost-effective, eco-friendly fuel alternative.
• Built and managed industrial client relationships.
• Coordinated logistics and inventory for smooth deliveries.

Jun 2020 – Aug 2020 · 2 mos · Firozabad, Uttar Pradesh, India

• I provided exceptional customer service and guided customers through purchasing decisions, ensuring high satisfaction levels. I effectively managed inventory and monitored supply chain logistics, demonstrating proficiency in handling product flow and stock management. These skills are transferable to coordinating orders and managing inventory. Additionally, I maintained up-to-date knowledge of products and promotions, leveraging this expertise to drive sales and support client needs. This comprehensive experience has equipped me with the ability to excel in customer engagement, inventory management, and sales optimisation in various industries.

May 2020 – Jul 2020 · 2 mos · New Delhi, Delhi, India · Remote

• Led the creation and implementation of social media strategies to increase brand awareness and customer engagement on platforms like Facebook and Instagram.
• Analyzed social media metrics to extract actionable insights, optimizing content performance and informing marketing strategies to enhance customer retention and growth.
• Developed compelling content for social media stories and ads, effectively engaging the target audience and driving traffic to key initiatives.
• Utilized social media analytics to measure campaign effectiveness, providing data-driven recommendations to improve marketing efforts and achieve business objectives.
• Reduced marketing costs by 20% by optimizing research methodologies and streamlining data collection processes while maintaining high-quality insights and actionable recommendations.

May 2019 – Jul 2019 · 2 mos · Firozabad, Uttar Pradesh, India · On-site

• Enhanced customer engagement and retention by providing personalized guidance to over 30 customers daily, resulting in a 20% increase in satisfaction scores.
• Actively sought out and engaged potential clients, successfully building relationships that led to increased sales.
• Focused on customer acquisition and lead qualification, driving significant new business for the company.
• Worked within a team to develop and implement a strategic sales approach, ensuring that sales targets were consistently met.
• Maintained high business acumen, ethics, and integrity throughout all sales processes.

May 2018 – Jul 2023 · 5 yrs 2 mos · Delhi, India · Hybrid

• As a freelancer, I have worked as a Social Media Manager and Digital Marketeer in the automobile and glass industries. During this time, I honed my skills in customer dealing and client engagement, while also developing expertise in content creation, analytics, brand management, and campaign execution. I effectively utilised various digital marketing tools and strategies to drive engagement and enhance brand presence. My experience also includes managing multiple social media platforms, optimising SEO, and creating targeted advertising campaigns to meet client objectives. This diverse experience has equipped me with a comprehensive understanding of digital marketing and client relationship management.