Mudita A.

Operations Associate

Bengaluru, Karnataka, India11 yrs 11 mos experience

Highly StableAI Enabled

Key Highlights

Over a decade of experience in Trust and Safety management.
Expert in data analytics and Lean Six Sigma methodologies.
Proven success in managing regulatory compliance initiatives.

Stackforce AI infers this person is a Trust and Safety expert in high-growth tech platforms.

Contact

Skills

Core Skills

Trust And SafetyRisk AssessmentFraud InvestigationsCustomer Service Management

Other Skills

BRDSix Sigma Green BeltVendor ManagementOnline ModerationPartner Relationship ManagementCross Functional Improvement ExpertiseHypothesis TestingLean Six SigmaLeadershipInventory ManagementIdentity and Access Management (IAM)GovernanceRisk ManagementCompliance (GRC)AI Governance

About

Strategic Trust & Safety Manager with over a decade of experience scaling risk operations at high-growth tech platforms (Airbnb, Swiggy). Expert in bridging the gap between Operations, Product, and Engineering to build scalable safety solutions. Proven track record of leveraging data analytics and Lean Six Sigma methodologies to drive operational efficiency and mitigate platform abuse. Demonstrated success in refining ML models for fraud detection and managing high-stakes regulatory compliance and data privacy (DPO) initiatives.

Experience

11 yrs 11 mos

Total Experience

3 yrs 8 mos

Average Tenure

10 mos

Current Experience

Swiggy

Manager - Trust & Safety

Jul 2025 – Present · 10 mos · Bengaluru, Karnataka, India · Hybrid

Conducted comprehensive assessments of supply chain processes, identifying inefficiencies and implementing improvements.
Analyzed data trends to provide actionable insights, enhancing decision-making and strategic planning.
Developed business requirement documents (BRDs) for technology solutions, aligning with company goals.
Successfully managed pilot projects, ensuring smooth implementation and documenting lessons learned for future initiatives.

BRDSix Sigma Green BeltVendor ManagementTrust and SafetyOnline ModerationPartner Relationship Management+13

Airbnb

4 roles

Analyst, DPO

Dec 2024 – Jul 2025 · 7 mos

Supported Global Compliance team with tools, access, and process documentation for deliverables.
Gathered requirements for access management processes and executed tests for new user profiles.
Managed Compliance Audits and partner site performance reports for DPO leadership.
Reviewed potential Fraud Incidents to protect customer data and Airbnb's financial well-being.

Fraud InvestigationsSix Sigma Green BeltRisk AssessmentTrust and SafetyPartner Relationship Management

Team Coordinator - Trust

Promoted

Sep 2021 – Dec 2024 · 3 yrs 3 mos

In my role as Team Coordinator at Airbnb, I led various projects aimed at improving quality and user experience. I maintained Subject Matter Expertise to handle operational tasks and escalations, while also managing team schedules to ensure a positive team dynamic.

Online ModerationFraud InvestigationsSix Sigma Green BeltCustomer Service ManagementTrust and SafetyCross Functional Improvement Expertise+1

Quality Reviewer - Luxe

Jan 2020 – Sep 2021 · 1 yr 8 mos

Managed KPIs on a daily, weekly, and monthly basis to ensure quality standards were met.
Led projects from start to end, implementing innovative process improvements.
Provided structured feedback for process improvement and trained new team members on the process.

Plus Operations Inspection and Fixit Reviewer

Sep 2018 – Jan 2020 · 1 yr 4 mos

Evaluated high volumes of data points against evolving standards checklist.
Managed email communications with users, providing timely and sensitive responses.
Provided structured feedback for process improvement and trained new team members on the process.

Foodpanda india

Content Quality Analyst

Aug 2017 – Sep 2018 · 1 yr 1 mo · Gurgaon, Haryana, India · On-site

Conducted quality assurance testing for new CMS templates and digital components, ensuring optimal customer experience.
Trained team members on evolving metrics and provided feedback for continuous improvement.
Ensured content met standards for grammar, spelling, punctuation, and design consistency.

Emco tech equipments pvt. ltd.

2 roles

Business Analyst

Promoted

Jul 2015 – Aug 2017 · 2 yrs 1 mo · On-site

Improved sales process and purchase of products/services in Uttar Pradesh, India.
Planned and executed quarterly budgets to increase revenue.
Forecasted sales on quarterly, bi-annual, and annual basis for sales growth.

Customer Service ManagementVendor Management

Sales Executive

Jun 2014 – Jul 2015 · 1 yr 1 mo · On-site

Increased sales in the assigned region by implementing strategic sales tactics.
Successfully secured revenue through government contracts by effectively negotiating terms.
Managed and quality checked responses for tenders from government hospitals.
Maintained inventory stock and placed orders for materials to ensure smooth operations.

Customer Service ManagementVendor Management