Bhumica G.

Operations Associate

Delhi, India7 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in leave administration and HR operations.
Proficient in data-driven decision making.
Strong background in customer experience management.

Stackforce AI infers this person is a skilled HR professional with expertise in leave management and operational efficiency.

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Skills

Core Skills

Leave AdministrationHr Operations

Other Skills

AdobeSalesforce.comWorkdayServiceNowExcel-based reportsHR systemsManagementElectrical Engineering EducationData-driven Decision MakingReturn to Work ProgramsJob SkillsHuman Resources (HR)Records ManagementCustomer ExperienceManagement of Direct Reports

Experience

7 yrs 4 mos

Total Experience

3 yrs 8 mos

Average Tenure

4 yrs 4 mos

Current Experience

Wipro

2 roles

Payroll and benefits analyst

Jan 2022 – Present · 4 yrs 4 mos

AdobeSalesforce.com

Process Specialist

Jan 2022 – Present · 4 yrs 4 mos

Managed end-to-end leave administration (including disability, maternity, flexible work, and travel-related leaves) in compliance with US and Canadian regulations. Utilized Workday and ServiceNow to track, process, and resolve leave requests, ensuring accuracy, efficiency, and SLA compliance. Collaborated with payroll, benefits, HR, and business leads to ensure compliant and timely processing of employee leave cases. Supported return-to-work processes, guiding employees and managers to ensure smooth reintegration. Addressed sensitive leave-related cases, providing compliant leave options and employee support. Maintained HR systems of record with accurate employee data for reporting, audits, and statutory requirements. Prepared Excel-based reports and analytics for management review, enabling data-driven decisions.

WorkdayServiceNowExcel-based reportsHR systemsLeave AdministrationHR Operations

Amazon

2 roles

Customer Service Specialist

Jan 2019 – Jan 2021 · 2 yrs

Delivered tier-1 employee and customer support, resolving complex queries with empathy and accuracy. Acted as SME, supporting peers with escalations and compliance-related questions. Achieved high performance on quality metrics (96% internal, 98% external) and contributed to process improvement initiatives.

Customer Service Specialist

Jan 2017 – Jan 2018 · 1 yr

Managed inbound service queries and ensured compliance with SLA standards. Provided conflict resolution and escalation handling to improve overall customer experience.