Jul 2025 – Present · 10 mos · West Hoathly, England, United Kingdom · Remote

• At DuraSuite, I work with senior HR, Payroll, and Finance leaders to help them build clarity, control and measurable stability across their operations.
• Our focus is on bringing structure and alignment to complex environments where transformation, compliance, and delivery pressures are constant.
• The business was born from years of seeing great teams struggle with misalignment, vendor noise, and rework that slow progress and drain confidence.
• DuraSuite brings a practical framework that strengthens cross-functional delivery, embeds accountability, and helps leadership teams evidence results with confidence, typically within 90 days.

May 2025 – Present · 1 yr · West Hoathly, England, United Kingdom · Remote

Mar 2024 – Present · 2 yrs 2 mos · London Area, United Kingdom

• Owner of new HR, Global Mobility and Global Payroll consultancy.
• Offering clients the following service:
• Project management of global HR and Payroll transformation projects including offering technical subject matter expertise on all aspects of payroll and HR.
• Provide interim ad hoc support for teams requiring hands on payroll support.
• Global mobility expat tax policy implementation, expat payroll process design, expat payroll training to global payroll and HR teams, experience in creating payroll academies to provide reference materials, knowledge articles, FAQs, process maps, org structures, templates for processing benefits, expenses and compensation.
• Employee data audits and recommendations for improvements in respect of risks, compliance, controls required, technology solutions.
• Support in creating standard operating procedures, process templates, process maps using various mediums (inc. Visio) to enhance overall operational efficiencies
• Technology solution recommendations for payroll and HR.
• Payroll RFP design inc. all stakeholder mapping, data requirements, project timelines, issue management.
• Team structure reviews including key skills and knowledge analysis which is essential for future payroll operating model considerations.

Nov 2023 – Feb 2024 · 3 mos · London Area, United Kingdom · Hybrid

• Initial review of cross functional team processes & procedures
• Resource & knowledges skills gap analysis to align to broader HR vision of creating CoE.
• Provided solutions & recommendations focused on People, Process, Technology and Governance
• Focused on enablement of Payroll leadership development, achieving consistency & standardisation & innovation using technology.
• Identified operational efficiencies using Workday
• Supported teams in using data to make informed decisions & analyse trends.
• Defined core RACIs to improve overall governance.
• Key responsibilities
• Manage RFP global payroll project & overall project governance.
• Implement new UK pension platform including critical stakeholder management.
• Review Payroll/HR processes in EMEA/APAC region & identify process improvements required.
• Improve overall Payroll/HR operating model utilizing best practice process solutions to streamline tasks.
• Design governance framework to map roles/responsibilities.
• Provide best practice risk management framework.
• Create business case for Workflow technology platform. Improve visibility through dashboards and data metrics.
• SOX payroll process review and recommendations to mitigate risks.
• Enable Payroll/HR to optimise the employee experience.

Nov 2022 – Mar 2023 · 4 mos

• Achievements
• Created new global expenses policy and implemented global communication process reducing expenses spend by approx. 15-20%
• Spearheaded in-depth global payroll vendor gap analysis to produce plan demonstrating cost efficiencies.
• Created and implemented Payroll RFP plan across US/EMEA/UK
• Designed new payroll sign off and review template for payroll to reduce time spent on review from 3 days to 3.5 hours.
• Key responsibilities
• Lead project to reduce overhead spend, improve employee experience, and reduce compliance risks.
• Translated technical requirements into user documents to ensure future vendor can accommodate our business needs.
• Reviewed current landscape and team structure to identify future operating model requirements.
• Restructured team to align to business growth and increasing complexities.
• Global Payroll technical SME for team and wider business.
• Focused on team morale and skills and knowledge development.
• Introduced new performance standards and project plan for team adoption and business support.
• Established regular interactive vendor review meetings generating improved query response times.
• Improved the employee experience in respect of how payroll service is delivered (achieving 100% accuracy

Jun 2022 – Aug 2022 · 2 mos · London, England, United Kingdom

• Achievements
• Ensured a seamless transition from project implementation through hyper care to business as usual with clear roles, responsibilities and standard operating procedures are documented and training executed.
• Made improvements to KPIs with vendors to effectively manage service levels.
• Managed the remaining countries (8) project plan to transition to new payroll provider (TMF)
• Proactively addressed poor service from payroll providers and improved the overall relationship dynamics.
• Successfully managed cross functional training focused on data management, workday usage, cross border compliance risk to improve payroll compliance and accuracy.
• Key responsibilities
• Produced process and policy to mitigate tax and payroll risks for expat/cross border workers.
• Owned the Global Payroll/HR Centralisation project using agile methodology ensuring agreed deliverables were fully managed.
• Created training plan for team to address skills and knowledge gap to improve accuracy rates and empower team.
• Provided subject matter expertise on all payroll and employment tax matters to team and wider business.

May 2022 – Aug 2022 · 3 mos

• Achievements
• Provided practical commercially savvy guidance to Director of firm utilising key industry experience resulting in improved confidence.
• Created new client relationships based on external recommendations of delivering excellence and commitment.
• Maintained 100% client satisfaction.
• Key responsibilities
• Developed suite of policy, country tax FAQs and process documents for new business to decrease time spent on admin tasks.
• Identified new client opportunities to increase revenue.
• Created tailor made payroll support materials for clients establishing operations in new locations.

Jul 2021 – Feb 2022 · 7 mos · London Area, United Kingdom

• Achievements
• Successfully executed client secondment to McDonalds UK & ROI creating in excess of £400k of revenue
• Lead a large-scale payroll transformation aligned to finance and HR transformation projects.
• Implemented new client relationships to identify wider opportunities for Deloitte to increase revenue.
• Decreased time spent on key annual reporting obligations enabling HR and Finance teams to meet compliance deadlines.
• Key responsibilities:
• Client secondment to McDonalds
• identified the payroll requirements for the new HRIS implementation.
• successfully stabilised team morale.
• utilise agile project management concepts.
• support the business in deciding on their future payroll operating model for UK and Ireland
• improved the relationship between payroll and wider finance teams to improve operational activity i.e. ad hoc payments were paid faster.
• identified ways to improve cross functional team dynamics.
• Nurtured and coached wider service line junior colleagues to improve client deliverables.
• Lead the National Payroll Week initiative using social media to showcase our unique client centred service and grow our client portfolio.
• Provide advisory services to clients on global payroll strategy and practical solutions based on current systems and interfaces.
• Monitored WIP and client pipeline reviews to enable effective financial and resource planning at Partner level

Jan 2021 – Jun 2021 · 5 mos · Horley, England, United Kingdom

• Role moved to Kent so not commutable for me
• Leading strategy and planning for the Payroll service line
• Lead team to manage over 1200 Payroll clients effectively
• Managing team of 24 Payroll professionals across two locations
• Building and consolidating an International Payroll/mobility service offering for current and future clients
• Supporting clients with end to end mobility solutions - identifying partners to support them (relocation services, immigration assistance, employer of records)
• Building revenue for the service line
• Supporting the team in their personal and professional development
• Working with senior leadership
• Managing marketing activities including webinars to showcase our Payroll brand
• Driving process improvements internally to create efficiencies
• Making recommendations for technology improvements to achieve more automation and efficiencies

Sep 2020 – Dec 2020 · 3 mos · London, England, United Kingdom

• 6 months FTC
• Manage the operational payroll delivery in regions (ADP, excel, TMF platforms, Paypac)
• Project manage implementation of new global payroll platform
• Streamline all payroll and benefit processes
• Implement new benefit self-service portal for employees
• Create new Global Mobility policy and framework including review of technology platforms
• Review remote working arrangements – tax, social security, employment law impact
• Review all benefit vendors to enhance services offered
• Introduce new vendor for tax services, creating cost efficiencies globally
• Create share point site internally for well-being initiatives and sharing ideas
• Introduce Mental Health awareness sessions and First Aid training
• Member of social committee to creating social engagements for employees

May 2018 – Jun 2020 · 2 yrs 1 mo

• Developed, trained and performance managed small team
• Improved international payroll processes globally to achieve improved accuracy and compliance.
• Collaborated on project to select and on board new global payroll provider across 50+ countries.
• Implemented global expat Payroll academy for teams to access guidance, knowledge materials and share ideas.
• Implemented global compensation, expenses, and benefit collection process to enable improved reporting obligations and accuracy with taxes (over £1 million tax exposure mitigated).
• Provided subject matter expertise for expat tax & payroll issues for all mobile employees.
• Facilitated a collaborative teamwork ethos to enable global payroll team in achieving monthly and annual compliance obligations.
• Enhanced the global tax return process (approx.500 assignees and 50+ countries) to achieve 90-95% improvement on meeting adviser deadlines.
• Lead project on new global tax policies and technology implementation resulting in improved payroll compliance and significant reduction in external fees.
• Saved over £250,000 on Big 4 fees by streamlining data capture and review processes effectively in-house.

Jan 2016 – Apr 2018 · 2 yrs 3 mos

• Lead the companies expat tax advisory services
• Manage tax computations for assignment contracts
• Manage STBV process and advise business on implications
• Manage tax return process and reconciliations where required
• Implement best practice process to support the business in streamlining expat tax and GM services
• Ad hoc projects
• Manage the tax adviser relationship

Oct 2014 – Dec 2015 · 1 yr 2 mos

• Lead account manager for key global telecoms company
• Manage and coach small team of advisers globally
• Support implementation of AssignmentPro
• Managing expat tax services and advisory service for clients and team members internally
• Manage compensation and cost aspects for clients
• Collaborate on GM projects internally and with clients
• Manage data and deliver payroll calculations and instructions
• Supported process review for expat payroll in all regions and worked with vendors to configure expat requirements globally
• Business development focusing on EMEA region with team
• Work with vendors and build long lasting effective relationships to enhance our overall service delivery

May 2014 – Aug 2014 · 3 mos · Peterborough, United Kingdom

• (London office was closed 3 weeks into role in May and then commuted from Surrey to Peterborough - decided too much impact on health so resigned - contract end early August)
• Key lead client responsibilities - ensure all end to end mobility needs are fully managed
• Manage team of 3 people
• Ensure meeting all SLAs and KPIs with clients
• Lead operational excellence with the team
• Process implementation and improvements
• Offering full human capital advisory and operational excellence
• Review client needs - ensuring offering additional services where required
• Mitigate client's compliance risks - ensuring meeting all immigration, tax and social security obligations in all jurisdictions
• Benchmarking projects
• Educating team around current Global Mobility practices particularly compliance regulations i.e. tax

Feb 2014 – Mar 2014 · 1 mo · Sutton Area, United Kingdom

• STRUCTURAL CHANGE - ROLE REDUNDANT
• Overseeing all GM operations - day to day
• Manage end to end life cycle of all assignments
• Policy and process improvements and implementation
• Ad hoc projects around compensation and reward globally
• Tax planning and looking for increased efficiencies
• Vendor management and ensuring obtaining value and good service levels

Sep 2012 – Oct 2013 · 1 yr 1 mo · London, United Kingdom

• Working with the Group HR function and wider GM team providing process and policy review and implementation.
• Regular training to Region HR GM Specialists on all GM areas including compliance, policy changes, exception management, expat tax advice and structuring of assignments to mitigate risk and cost.
• Providing guidance and training to the wider HR/finance/pensions/payroll teams globally on all assignment and global mobility matters and support the training and educational initiatives so we can create a strong engaging function to support our assignees and the business as a whole.
• Key focus with key stakeholders is assessing cost efficiencies thus managing large scale assignment benchmarking project, proposing key recommendations on feasible package reductions and cost impact of doing so.
• Exceptions Management coordination and approvals with cost containment focus and consistency in policy approach. Offering alternative commercial options to senior business stakeholders
• Manage the Tax Return processes, authorisation lists, data integrity, TERs with Tax Provider
• Assisted with bonus and salary review year end processes for all expats
• Vendor engagement and coordination (inc fee management)- specifically Expatriate Tax and Assignment Solutions (ECA/AirInc)
• Specialising in process mapping, policy reviews and re-implementation and amendments and expatriate tax and social security.

Apr 2012 – Sep 2012 · 5 mos · Borough green kent

• Due to a team member taking a leave of absence, I was recruited to manage all operational global mobility activities of client base and take active lead on global mobility projects.

Oct 2010 – Dec 2011 · 1 yr 2 mos · Richmond, UK

• Recruited to manage the implementation of global tax equalisation policy, all global mobility operational activity and establish a Global Mobility Centre of Excellence.

Jul 2008 – Sep 2010 · 2 yrs 2 mos · Eastbourne, Sussex

• Supporting children and adults with variety of disabilities and mentoring with Barnardos charity
• Offered role with East Sussex Social Services to train as Social Worker with support for qualification

Jan 2008 – Jun 2008 · 5 mos

• Duties included providing day-to-day collaborative analytical support to the Sales account teams, providing regular reports and taking an active role in planning commercial activities.

Jul 2007 – Jan 2008 · 6 mos

• Managed portfolio of circa 12 clients, liaising with Director level clients. Provided stock option calculations, modified PAYE calculations, advice on tax returns and HMRC queries, and ideas for Tax planning e.g. employment tax implementations.

Aug 2006 – Jan 2007 · 5 mos · Amsterdam Area, Netherlands

• contract completing in-depth research on global projects, including contributing to funding proposals and coordinating 3 day global event and AGM. Also provided workshop to conference delegates.

Sep 2005 – Jun 2006 · 9 mos

• Department of Sociology) & Student Mentor for the entire Student
• body at University of Sussex