ravinder Talan

Operations Associate

Greater Delhi, India3 yrs 3 mos experience

Key Highlights

Led quality improvement initiatives at global companies.
Facilitated team training to enhance customer support.
Guided early-stage founders in scalable business ideas.

Stackforce AI infers this person is a Customer Experience and Operations Specialist with a focus on Quality Assurance and Logistics.

Contact

ravindertalan55@gmail.com LinkedIn

Skills

Core Skills

Security ManagementCommunicationLogistics ManagementOrder ManagementCustomer ExperienceTeam ManagementQuality AssuranceCustomer Satisfaction

Other Skills

MonitoringIncident ResponseOrder ProcessingInternational LogisticsCustomer SupportTeam LeadershipTrainingQuality ControlCustomer Serviceemail handlingnon voice supportHR ConsultingTeachingCurriculum DevelopmentCritical Thinking

About

I’m a multidisciplinary professional with a strong foundation in operations, customer experience, logistics, and quality assurance. My journey has been shaped by a deep interest in systems thinking, team empowerment, and high-impact communication. My experience spans global companies like Bill Gosling Outsourcing and Uber, where I led quality improvement initiatives, facilitated team training, and provided high-touch customer support across markets. I’ve also contributed remotely at WBMO overseeing logistics workflows, communication strategy, and support operations with consistency and care. Beyond operations, I thrive in the entrepreneurial space — exploring scalable business ideas, guiding early-stage founders, and using content and conversation to bridge inspiration with action. I also share insights regularly through LinkedIn articles, offering strategies on startup growth, team leadership, and performance mindset. Feel free to check them out if you’re looking for fresh ideas or guidance.

Experience

3 yrs 3 mos

Total Experience

1 yr 1 mo

Average Tenure

Current Experience

Keystone security services

Video Analyst

Jun 2025 – Nov 2025 · 5 mos · India · On-site

I monitor live camera feeds to identify suspicious behavior and security risks before they escalate. Once a threat is detected, I rapidly alert Tier 2 teams via phone and instant messaging to ensure a fast response.
During active incidents, I stay on the call to provide real-time updates, precise timestamps, and visual evidence to assist the investigation team.
I strictly follow safety protocols and communication guidelines to ensure that every event is handled correctly and thoroughly documented.

MonitoringCommunicationIncident ResponseSecurity Management

Wbmo

Business Associate

Apr 2024 – May 2025 · 1 yr 1 mo · Ontario, Canada · On-site

Managed and handled mails on software, created orders, and coordinated logistics/freights for load/unload and live tracking.
Assigned daily work to drivers for loading and unloading containers, ensuring timely and efficient operations.

Order ProcessingInternational LogisticsLogistics ManagementOrder Management

Uber

Greenlight expert 1

Nov 2021 – Mar 2024 · 2 yrs 4 mos · United States · Remote

In my role as a Greenlight expert 1 at Uber, I provided senior customer support for USA and UK customers, handling critical situations and chat queries. Additionally, I conducted training sessions for new team members to ensure seamless onboarding. My collaborative approach with cross-functional teams optimized customer experience and drove customer satisfaction.

Customer SupportTeam LeadershipTrainingCustomer ExperienceTeam Management

Bill gosling outsourcing

Quality Assurance Quality Control

Jan 2021 – Aug 2021 · 7 mos · Gurugram, Haryana, India · Remote

In my role as Quality Assurance Quality Control at Bill Gosling Outsourcing, I successfully managed quality control processes for product listings, ensuring accuracy and compliance. Leading a team to address abuses in listings improved quality and customer satisfaction. Implementing quality assurance measures streamlined operations and enhanced product quality.

Quality ControlCustomer ServiceQuality AssuranceCustomer Satisfaction