Jun 2022 – Present · 3 yrs 10 mos

• Projects and Initiatives
• Business Credit Card Strategy - Formulate business credit card strategy for leading issuer based on data driven analysis of key competitor products including primary research to understand customer perception and proposition desirability, business economic modelling, including sensitivity analysis of cost and revenue drivers
• Sustainable Aviation Fuel - Developed, deployed and scaled systemic process to track leading practices, policy announcements and partnerships within sustainable aviation fuel and develop implications for one of the world's largest airlines
• Merchant Acquiring - Determined key market benchmarks, leading practices and opportunities for a Europe based merchant acquirer looking to streamline operations and achieve market growth
• Government Disbursements - Determined market opportunities to digitize government to citizen disbursements across select federal and state agencies for a global financial corporation
• Government Payments Solutions - Assessed market opportunities and product strategies for T&E and AP Automation Solutions for 6 international markets for a global financial corporation
• Payments Fraud Solutions - Assessed market opportunities, product strategies, gap analysis and GTM strategy for ATO and APP fraud solutions for a global financial corporation
• Payments Processor/Gateway Integration Prep - Performed integration planning for a global retailer looking to transition to a new-age payments processor by leading requirements development and process mapping.
• Program Management - Running program management office for a leading global bank, looking to integrate its internal business functions
• Cross-Border Payments - Determined market opportunities, key corridors and commodities for a leading card network, looking to activate cross-border payments opportunities in Europe

Jun 2020 – May 2021 · 11 mos

• Support Monitor Deloitte US-India leader through oversight across financial performance metrics, planning, operations, key/strategic practice initiatives and providing inputs to US-India Strategy & Analytics/Monitor Deloitte leadership

Sep 2019 – May 2022 · 2 yrs 8 mos

• Projects and Initiatives
• Wholesale Payments Strategy - Determined and helped prioritize wholesale payments opportunities for a global bank through primary research and customer interviews
• Omni-Channel Customer Payments Experience - Determined current state gaps and developed future considerations for a paints/chemical retailer looking to enhance customer experience across retail and online channels. Additionally shortlisted potential payments processors and terminals vendor partners to help meet future needs/capability gaps.
• Market Entry Strategy and Execution - Developed Market Entry Strategy for a Buy-Now, Pay Later FinTech, through market opportunity sizing, segment prioritization, partner selection and operating model design.
• Process Optimization: Facilitated standing up of Business Process Engineering function for a global card network’s commercial services portfolio, through current state gap assessment for (Product Dev./Customer Facing) processes, developing process ownership model and process quality guidelines.
• Digital Platform Strategy: Assessed market opportunity for a Global Top-3 Payments Network to grow B2B focused digital platform offerings (Supplier Payments, AP Automation and Expense Management) across 5 markets. Identified key consumer, technological and regulatory trends and developed actionable insights and recommendations

Sep 2016 – Aug 2019 · 2 yrs 11 mos

• Projects and Initiatives
• Credit Card Strategy: Drove development for a comprehensive credit card strategy for a US-based Consumer Lending major looking to diversify into credit card business, by performing opportunity sizing, competitive landscape assessment, value proposition definition, 10-year business case development, and operating model evaluation
• Payments Gateway/Processor Assessment: Developed specific, applied perspectives on what “great” looks like in the payments space, assess strategic trade-offs for a US-based Energy Utility Player. Also defined target-state for player’s payments platform by identifying key capabilities required from a best-in-class payments gateway/processor
• Customer/Travel Agent Payments Strategy: Identified future state payments experiences and potential operational efficiencies to transform customer and travel agent payments for Global Cruise Line Company
• Definition of target business priorities for Quote-to-Order capabilities in alignment with industry-leading practices for a US-based Network Performance Tracking and Management Company
• Market Development: Drove identification of priority areas of investments to execute Deloitte's Global 2020 vision for Asia-Pacific region
• Community Management: Lead facilitator for Deloitte’s Global Payments Practice Monthly Call (1000+ members, 37 countries) - responsible for conducting in-depth market research and liaisoning with external payments industry leaders

Jun 2014 – Aug 2016 · 2 yrs 2 mos

• Projects and Initiatives
• SaaS Transformation: Identified and analyzed industry-leading practices and business model gaps to help a global provider of communications technology and services, transition its IPTV solution, from an On-Premise model to SaaS (Software as a Service) model
• Agile Delivery/Scrum: Drove agile delivery processes for a US Tier I Telco; responsible for managing scrum based feature development and market release of network level APIs to 3rd party developers
• Digital Purchase Preferences: Provided market specific recommendations that helped the client identify key action items for each market (i.e. collaborating with local networks, enabling prepaid, e-wallets with significant usage) to help maximize market share uplift. Based on the assessment, the client initiated RFPs for payment vendors across target countries leveraging capability assessment maps to refine potential partnership options.
• B2B Payments: Identified the relative attractiveness of the cross-border B2B payments opportunity across the six target markets, recommending potential additions and refinements to a leading global financial services corporation's value proposition across markets, also developed go-forward action plans and use cases to highlight potential significance and applicability of insights and recommendations in real-life scenarios
• AML/KYC: Developed business requirements to establish a Credit Card Issuance and Merchant Acquiring focussed Global KYC platform for a US-based financial corporation
• Faster Payments: Assessed the state of Real Time Payments (RTP) across five countries and derived insights, best practices and risks associated with implementing RTP

Apr 2013 – May 2013 · 1 mo · Hyderabad Area, India

• Projects and Initiatives
• Technology, Media and Telecommunications (TMT) Innovation Workshop, July 2013
• Researched, Ideated and Developed content on key market disruptions in the TMT domain
• Developed workshop material such as pre-reads for the participants
• Responsible for planning the workshop including shortlisting key speakers, venues etc.
• Achievements:
• Received a Pre-placement offer post the 7 week internship