Jan 2025 – Mar 2025 · 2 mos · Dehradun, Uttarakhand, India · On-site

• As a Digital Marketing Growth Development Executive, I led initiatives to drive business growth through a combination of inbound and outbound marketing strategies. I specialize in B2B marketing, leveraging market research and market analysis to identify opportunities, optimize campaigns, and deliver measurable results.
• I excell in lead generation, utilizing inbound marketing tactics like content marketing as well as outbound marketing techniques such as cold-calling and targeted outreach. My expertise in LinkedIn marketing allows me to build a strong professional network, generate high-quality leads, and nurture relationships with key decision-makers.
• I also conduct client analysis and data analytics to refine strategies, improve conversion rates, and ensure alignment with client goals. My strong negotiation and relationship-building skills enables me to secure long-term partnerships and drive sustainable growth.

Nov 2024 – Jan 2025 · 2 mos · Dehradun, Uttarakhand, India · On-site

• As a Digital Marketing Intern, I gained hands-on experience in developing and executing digital marketing strategies to enhance brand visibility and engagement. I utilized tools like Canva and AI-powered platforms to create compelling social media content and optimize campaigns for maximum impact.
• I played a key role in Search Engine Optimization (SEO), conducting keyword research, optimizing website content, and improving search engine rankings. My expertise in content marketing and copywriting allowed me to craft engaging and persuasive content for blogs, social media, and email campaigns.
• Additionally, I managed social media marketing efforts, including content scheduling, performance tracking, and audience engagement. I also leveraged artificial intelligence (AI) tools to analyze campaign performance, identify trends, and recommend data-driven improvements.

May 2023 – Aug 2023 · 3 mos · Gurugram, Haryana, India · On-site

• Delivered comprehensive technical and remote support services for Comcast customers, troubleshooting complex network connectivity issues, cable/internet installations, and equipment configurations while maintaining 95%+ customer satisfaction ratings
• Managed and maintained multiple customer databases and CRM systems, ensuring data accuracy and integrity while processing 100+ customer interactions daily through various ticketing platforms and support channels
• Executed strategic upselling and cross-selling initiatives, consistently achieving 120% of monthly sales targets by identifying customer needs and recommending appropriate Comcast services, packages, and premium features
• Provided multi-tiered technical support including remote desktop assistance, network diagnostics, and hardware troubleshooting, resolving 85% of issues on first contact and reducing average resolution time by 30%
• Led and mentored a team of 8 junior associates, conducting performance reviews, training sessions, and quality assurance audits that improved team productivity by 25% and reduced escalation rates
• Utilized advanced software tools including ServiceNow, Salesforce, Oracle databases, and proprietary Comcast systems to track customer interactions, manage service requests, and generate detailed performance reports for management
• Collaborated with cross-functional teams including Network Operations, Billing, and Field Services to resolve complex customer escalations and implement process improvements that enhanced overall service delivery
• Maintained comprehensive documentation of technical procedures, customer interactions, and system updates, ensuring knowledge transfer and compliance with company protocols and industry standards

Mar 2022 – Mar 2023 · 1 yr · Delhi, India · On-site

• Executed comprehensive KYC document auditing and customer identity verification processes, maintaining 100% compliance with regulatory requirements and internal SOPs
• Conducted thorough video call verifications with customers while adhering to strict Standard Operating Procedures, ensuring secure and compliant customer onboarding experiences
• Analysed customer data patterns and verification trends to identify potential fraud risks and process inefficiencies, contributing actionable insights that enhanced verification protocols and supported the development of scalable onboarding solutions
• Consistently surpassed productivity and quality benchmarks by 15-20%, demonstrating exceptional analytical thinking, problem-solving capabilities, and sound decision-making under pressure
• Partnered with cross-functional teams, including Risk Management, Customer Service, and Product Development to resolve complex customer escalations and implement process improvements that increased operational efficiency by 25%
• Maintained meticulous documentation of all verification activities, audit findings, and compliance reports, ensuring full transparency and regulatory accountability across all customer interactions and internal processes

Oct 2021 – Mar 2022 · 5 mos · Gurugram · Hybrid

• Database Administrator (DBA) | Healthcare Insurance Systems | Wipro
• Spearheaded database management for major American and British health insurance systems, including COBRA, Medicaid, Medicare, and BAE Systems, ensuring data integrity, security, and compliance with industry regulations.
• Managed end-to-end database operations, including data migration, optimisation, and troubleshooting, leveraging SQL, Excel, and database management software (e.g., Oracle & MySQL).
• Collaborated with cross-functional teams and US clients to gather requirements, implement solutions, and deliver seamless database performance for critical healthcare applications.
• Generated and presented detailed reports and dashboards for stakeholders, providing actionable insights to enhance system efficiency and decision-making.
• Ensured adherence to data governance policies and regulatory standards like HIPAA, & GDPR, while handling sensitive patient and insurance data.
• Led database audits, resolved discrepancies, and optimised query performance by 30% to improve system responsiveness.