Karthik Krishna Y. — Product Manager

I am a Principal Solutions Engineer at Intercom, dedicated to redefining customer excellence through AI-driven automation. Currently, I lead the technical strategy for global enterprises adopting Fin, Intercom’s breakthrough AI Agent. My approach is rooted in 10+ years of technical pre-sales leadership. During my tenure at Salesforce, I focused on creating data-driven customer journeys as a certified Data Cloud and MCP Consultant. I’ve now evolved that expertise to focus on the next frontier: Generative AI and LLMs. At Intercom, I design and lead complex Proof of Concepts (POCs) that demonstrate how AI can transform support from a cost center into a value driver. I am passionate about solving the "impossible" problems, blending my Master's education, with deep technical acumen to build solutions that are as strategically sound as they are technically robust. I partner with enterprise leaders to replace outdated support friction with instant, AI-powered resolutions. Whether I’m designing complex technical architectures or collaborating with Product teams to influence the future of LLMs in CX, my goal is simple: making impeccable, always-on customer service a reality for every business.

Stackforce AI infers this person is a SaaS expert specializing in AI-driven customer experience solutions.

Location: London, England, United Kingdom

Experience: 12 yrs 2 mos