Dal Pratap

Operations Associate

New Delhi, Delhi, India8 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in optimizing receivables.
Expert in crafting effective collection strategies.
Strong leadership in high-performing teams.

Stackforce AI infers this person is a Fintech professional with expertise in debt collection and team leadership.

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Skills

Core Skills

Debt Collection

Other Skills

Dialer ManagementMicrosoft ExcelMicrosoft OfficeEscalation ResolutionEscalationTeam CoordinationPredictive DialersClient RelationsData StrategiesAgency RelationsAgency Relationship ManagementAgency CoordinationAgency DevelopmentTeam LeadershipTeamwork

About

Results-oriented Collection Manager with a strong track record in the banking, NBFC, and fintech sectors. Proven ability to optimize receivables, minimize delinquencies, and drive revenue growth. Expert in crafting and executing effective collection strategies, leading high-performing teams, and fostering strong client relationships & vendor management. Possessing a deep understanding of industry regulations, I leverage data-driven insights to deliver exceptional results and exceed performance targets.*

Experience

8 yrs 1 mo

Total Experience

2 yrs 8 mos

Average Tenure

3 yrs 3 mos

Current Experience

One97 communications limited

2 roles

Tele Collection- Assistant Manager

Jul 2024 – Present · 1 yr 10 mos · Noida, Uttar Pradesh, India · Hybrid

Tele collection- Junior Manager

Jan 2023 – Jun 2024 · 1 yr 5 mos · Noida, Uttar Pradesh, India · Hybrid

Handling Merchant Loan, BNPL & PL (zero bucket) collections for Paytm.
Driving performance, reducing delinquencies, and meeting targets.
Leading call center ops, team coaching, and dialer strategy.
Ensuring compliance, audits, and vendor coordination.
Reporting insights to management; improving processes via data.

Debt CollectionDialer Management

Ams comtel bpms (p) ltd.

Senior Team Lead

Jun 2022 – Jan 2023 · 7 mos · Noida, Uttar Pradesh, India · On-site

Led Call Center team for RBL Bank Credit Card (PDD & Pre-X) collections.
Exceeded collection targets with strong team performance and compliance.
Managed floor ops, dialer strategy, and daily escalations.
Delivered MBRs/QBRs with insights to RBL external as well with internal team.
Strengthened client relations through clear reporting and communication.
Drove process improvements using data and trend analysis.

Debt CollectionDialer Management

M.b.a. consulting india pvt. ltd.

2 roles

Team Leader

Promoted

Jan 2020 – May 2022 · 2 yrs 4 mos · Noida, Uttar Pradesh, India · On-site

Led Collections team for Bajaj_ Super Card, PDD, Pre-X, B-1 Retain & Process buckets (Credit Card & PL).
Exceeded targets with high-quality recoveries and data-driven strategies.
Managed team performance, floor ops, and daily issue resolution.
Delivered MBRs/QBRs with insights to drive client decision-making.
Built strong client relationships through consistent reporting & collaboration.
Used analytics to improve processes and boost performance.

Debt CollectionDialer Management