Jan 2020 – Apr 2021 · 1 yr 3 mos · New Delhi, Delhi, India · On-site

Feb 2018 – Oct 2019 · 1 yr 8 mos · On-site

• To achieve the revenue and profit targets for the store.
• To monitor and control expenses through efficient store operations.
• To control shrinkage.
• Implement plans to maximize sales while controlling expenses within the budget.
• To ensure the setup of a conducive environment at the store to facilitate purchase decisions and provide customer service.
• To understand customer needs and fulfil need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner.
• To plan and ensure achievement of the store sale targets.
• To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
• To ensure that the company policy and procedures are communicated in a timely manner and adhere accordingly.
• To monitor sales figures vis-à-vis forecast and interpret trends to facilitate planning
• Communicate actual sales vs. budgeted to all store employees and to ensure achievement of targets.
• To monitor trade-in products, its inventory management and controlling its logistics and disposal.
• To optimize age of inventory and ensure stock turns.
• To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner.
• To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions.
• Constantly innovating methodologies to improve customer footfalls and conversion ratio.
• Scheduling of floor manpower to customer ratio to adequately meet the customer interface.
• Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.
• Ensuring that the staff presentation is in line with company preferred standards.

Dec 2014 – Jan 2018 · 3 yrs 1 mo · India · On-site

• Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.

May 2012 – Nov 2014 · 2 yrs 6 mos · India · On-site

• Overseeing food preparation, ensuring compliance with health, safety, food handling, and hygiene standards. Ensures customer satisfaction with all aspects of the restaurant and dining experience. Handling customer complaints, resolving issues in a diplomatic and courteous manner.

Dec 2010 – May 2011 · 5 mos · New Delhi, Delhi, India · On-site