Himanshu Kumar

Operations Associate

New Delhi, Delhi, India9 yrs 6 mos experience
Highly Stable

Key Highlights

  • Over 10 years of experience in Sales and Operations.
  • Proven track record in team leadership and customer satisfaction.
  • Expertise in inventory management and operational efficiency.
Stackforce AI infers this person is a Retail Operations Specialist with expertise in inventory management and team leadership.

Contact

Skills

Core Skills

Operations ManagementLeadershipInventory Management

Other Skills

Employee RelationsPeople ManagementTeamworkVendor ManagementQuick ServiceDecision-MakingFood and Beverage OperationsAnalytical SkillsMulti-Store OperationsRetailMicrosoft ExcelPurchase ManagementTeam ManagementData AnalysisMarketing

About

An accomplished professional with an experience of more than 10+ years in Sales/ Operation/ Purchasing across multiple categories, in different states across the country leading high growth Eager to develop and inspire retail team to exceed customer satisfaction levels and sales goals.

Experience

Flipkart

Store Manager

Oct 2025Present · 6 mos · New Delhi, Delhi, India · On-site

  • A Dark Store Manager plays a mission-critical role in enabling fast, accurate, and cost-effective last-mile delivery by acting as the bridge between technology, operations, people, and customer satisfaction.
  • 1. Operations Management (Core Role)
  • Oversee end-to-end store operations for online order fulfillment.
  • Ensure accurate picking, packing, and dispatch of orders within SLA/TAT.
  • Maintain workflow efficiency across shifts.
  • 2. Inventory & Stock Control
  • Ensure real-time inventory accuracy (inbound, storage, outbound).
  • Prevent stockouts, overstocking, and shrinkage.
  • Manage cycle counts, audits, and expiry control.
  • 3. Team Leadership & Workforce Management
  • Recruit, train, and manage pickers, packers, supervisors, and support staff.
  • Create shift rosters to meet peak demand.
  • Drive productivity, discipline, and safety compliance.
  • 4. Order Fulfillment & Customer Experience
  • Ensure high order accuracy and minimal cancellations.
  • Handle escalations related to wrong, missing, or damaged items.
  • Coordinate with customer support and delivery partners.
  • 5. Process & Performance Management
  • Track and improve KPIs such as:
  • Order fulfillment rate
  • Picking accuracy
  • On-time dispatch
  • Cost per order
  • Implement continuous process improvements to reduce turnaround time.
  • 6. Technology & Systems Usage
  • Ensure proper use of WMS, OMS, handheld scanners, and dashboards.
  • Troubleshoot basic system issues and escalate when needed.
  • Ensure data accuracy for reporting.
  • 7. Vendor & Supply Chain Coordination
  • Coordinate with suppliers, hubs, and distribution centers.
  • Manage inbound schedules and returns (RTV).
  • Ensure compliance with procurement and quality standards.
  • 8. Compliance, Safety & Hygiene
  • Enforce health, safety, and food hygiene standards.
  • Ensure compliance with company SOPs and local regulations.
  • Maintain clean, organized, audit-ready premises.
  • 9. Cost & Loss Control
  • Control operational costs, wastage, and pilferage.
  • Optimize manpower and resource utilization.
Operations ManagementLeadershipEmployee RelationsPeople ManagementTeamworkVendor Management+6

Instamart

Inventory Controller

Dec 2021Oct 2025 · 3 yrs 10 mos · Delhi, India · Remote

  • Improve inventory management and reduce the standard loss from inventory as products will move faster. Over all
  • holding costs will also be reduced.
  • Responsible for vendor wise weekly/monthly reconciliation of the GRNs with the finance teams to enable timely payout.
  • Build ad-hoc reports to analyze pod/supplier wise discrepancies and implement POC on Following up & coordinating with
  • all departmental heads for work in progress & closure updates.
  • Build checking inward process, ensure all inwards are done within TAT and accurately Track put-away process and
  • ensure timely Supervise cycle counting and inventory correction activity.
  • Support the First Mile team by providing visibility and insights by setting up process adherence checks and publishing
  • metrics to the first mile team, first-mile pick sheet generation based on capacity available and inventory.
  • Ownership for the end-to-end execution of GRN processes at a pod level for all perishable/non-perishable SKUs in North
  • Zone PODs
LeadershipMicrosoft ExcelPurchase ManagementRetailTeamworkOperations Management+5

Kd mart

Operations Manager

Mar 2020Sep 2022 · 2 yrs 6 mos · Thalassery, Kerala, India

  • I was started retail chain of KD MART.

Big mart retail

Purchasing Manager

May 2019Jan 2020 · 8 mos

Operations ManagementTeamwork

Future group india

Team Leader

Dec 2017Jan 2019 · 1 yr 1 mo · New Delhi Area, India

Operations Management

Reckon software pvt. ltd.

Area Manager

Jul 2016Apr 2017 · 9 mos · North India

Operations ManagementTeamwork

Future group india

Sales Floor Team Member

Jan 2016Jun 2016 · 5 mos · New Delhi Area, India

Operations Management

Outlook publishing (india) pvt. ltd.

Relationship executive

Nov 2015Dec 2015 · 1 mo · New Delhi Area, India

  • There I am as a intern. I learned CRM, sale generate, solve the customer query, B2B, B2C, online marketing.
Operations Management

Future group people office

Sales Floor Team Member

Sep 2014Mar 2015 · 6 mos · Inderlok, New Delhi

  • Help in achieving sales target of the department / Store
  • Setting up of floor
  • Maintaining Grooming standards
  • Responsible for the Tagging of the merchandise
  • Checking the signage and preparing, printing for the section
  • Ensuring that offer is under the proper scheme header
  • Responsible for checking presence of Barcodes to all the merchandise
  • Participate in the Stock take activity of the store
  • Stack and Display merchandise as per Display standards
  • To maintain Punctuality and adherence to Roster
  • Ensuring that damaged pieces/expiry pieces are removed from the floor
  • Replenish the stocks as required
  • Arrange the products as per FIFO
  • Maintain department cleanliness and general hygiene
  • Check all offer signage

Education

Bharathiar University

Bachelor of Business Administration - BBA — Sales and Marketing Operations/Marketing and Distribution Teacher Education

May 2014Oct 2016

HOLY INTERNATIONAL

Jan 2011Jan 2013

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