Manu Dhir

CEO

Bengaluru, Karnataka, India21 yrs 8 mos experience

Key Highlights

  • Led Salesforce's largest CRM implementation in India.
  • Built NetApp's Global Solutions Centre from the ground up.
  • Transformed StoneX India into a digital innovation hub.
Stackforce AI infers this person is a Fintech and SaaS leader with extensive experience in digital transformation and global delivery management.

Contact

LinkedIn

Skills

Core Skills

Digital TransformationBusiness StrategyEngineering ManagementSoftware As A Service (saas)Innovation ManagementInfrastructureManagement ConsultingProduct Development

Other Skills

Agile Project ManagementProgram ManagementExecutive ManagementITIL Service StrategyInfrastructure as a Service (IaaS)Data CenterAccount ManagementEngineeringCloud StorageCloud ComputingCloudService DeliveryVirtualizationJ2EE Web ServicesC++

About

Global Head of GCCs and India General Manager at StoneX Group Inc., a NASDAQ-listed financial services company. I lead the firm's world-wide GCC strategy, serve as the India leader and am a Board Member of StoneX India. I drive the global strategy for our centres in India, Poland and Colombia. I have a track record of building high-performance teams and creating GCCs and CoEs, notably building NetApp's Global Solutions Centre, and incubating and scaling Salesforce's first Global Delivery Centre for Professional Services. I led Salesforce's largest CRM implementation in India, and have led several digital transformation initiatives for enterprise clients. My functional experience lies in CRM, Data Centres, Enterprise Applications and ITSM. I have led large services and customer success organisations across India, USA, Europe and China.

Experience

21 yrs 8 mos
Total Experience
3 yrs 4 mos
Average Tenure
2 yrs 2 mos
Current Experience

Stonex group inc.

Global Head of GCCs

Mar 2024 – Present · 2 yrs 2 mos · Bangalore Urban, Karnataka, India · On-site

  • Leading StoneX’s Global Capability Centers in India, Poland & Colombia
  • Driving the strategy and governance for technology & innovation centers globally
  • Championing AI across technology, operations & Finance; creating the next line of global leaders
  • Driving the ongoing transformation of StoneX India into a leading innovation and digital transformation hub
  • Launched new technology centers in Bangalore and Pune
Innovation ManagementDigital TransformationAgile Project ManagementBusiness StrategyProgram Management

Suse

VP & General Manager, India CoE

Dec 2022 – Oct 2023 · 10 mos · Bengaluru, Karnataka, India

  • GCC Leadership:
  • Product evangelist
  • India GCC leadership & Media engagement
  • Engineering leadership & planning
  • Executive sponsorship for marquee customers
InfrastructureBusiness StrategyEngineering ManagementExecutive Management

Salesforce

2 roles

Regional VP, Services Leader

Nov 2020 – Dec 2022 · 2 yrs 1 mo

  • Leader, India Global Delivery Center
  • Incubated and set-up the India GDC
  • Led strategy formulation and execution
  • Hyper-growth: created a 450-person dev centre in 24 months
  • Driving large scale transformation programs (CRM, MarTech, Integration / ESB)
Executive ManagementSoftware as a Service (SaaS)Innovation Management

India Services Leader & RVP

Jan 2020 – Feb 2021 · 1 yr 1 mo

  • India Services leader
  • Led pan-India CRM roll-outs for multiple Indian customers
  • Multi-cloud SaaS delivery including MarTech,B2B Commerce & MuleSoft
Executive ManagementSoftware as a Service (SaaS)Digital Transformation

Netapp

4 roles

Director & Global Delivery Leader

Apr 2018 – Sep 2019 · 1 yr 5 mos

  • Leader - Global Delivery Centers for Professional Services:
  • Led 3 delivery centers across APAC & America
  • Incubated India & China Delivery Centres
  • Led hyper-gowth in creating the company's largest service delivery organisation
  • Led data center transformation programs for multiple banks
  • Service strategy & Portfolio design
  • Service product management
InfrastructureBusiness StrategyEngineering ManagementITIL Service StrategyExecutive Management

Director, GSDC

Promoted

Jul 2016 – Mar 2018 · 1 yr 8 mos

  • Director and site leader, Global Services Delivery Center.
  • Responsibilities:
  • Pre-sales, design & delivery for data centre Professional Services
  • Consumption-based models (Storage as a Service, IaaS, Cloud Backup)
  • Hybrid cloud & data migration
Infrastructure as a Service (IaaS)InfrastructureBusiness StrategyITIL Service Strategy

Senior Manager & Site Lead, Global Delivery Center

Jul 2013 – Jun 2016 · 2 yrs 11 mos

  • India site leader for the Global Delivery Center
Infrastructure as a Service (IaaS)Data CenterBusiness StrategyEngineering ManagementInfrastructure

Senior Manager

Jul 2010 – Jun 2013 · 2 yrs 11 mos

  • Led a Partner programme to develop NetApp skills and provide them to enterprise customers world-wide.
  • Outsourcing Strategy
  • Vendor Management

Pwc consulting

Manager

Jan 2007 – Jul 2010 · 3 yrs 6 mos · Singapore

  • Consulting
  • Market entry strategy
  • Shared Service Centre set-up and optimization
  • Business Development
  • Maintaining trusted advisor status - engaging with CxOs across ASEAN
  • Key Account Management
  • Pre-sales practice management
  • Financial and Operational effectiveness
  • People & Change management
  • Post-merger integration
  • Shared Services
Business StrategyManagement ConsultingAccount Management

Techmahindra

Business Development Manager

Dec 2006 – Dec 2007 · 1 yr · Singapore

  • Business Development Manager - Singapore and Malaysia
Business Strategy

Alcatel-lucent

Analyst

Jan 2001 – Apr 2004 · 3 yrs 3 mos · Delhi

  • Product development using J2EE, CORBA, Unix
  • Designed and developed a pre-paid telephony service on on Alcatel's IN platform
  • Developed an ADSL multiplexer - ATM Switch interface using CORBA & Java
Product DevelopmentEngineering

Education

Indian School of Business

MBA — Marketing and Finance

Jan 2004 – Jan 2005

Bangalore University

B.E — Information Science

Jan 1995 – Jan 1999

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