May 2025 – Present · 11 mos · Remote

Jun 2022 – Present · 3 yrs 10 mos

• Conducted a comprehensive audit of accessibility tooling across the SDLC, identifying high-impact investments, surfacing redundancies, and driving convergence across fragmented internal platforms.
• Led a cross-org initiative to unify design and UX tooling across Xbox, Office, GitHub, and LinkedIn, reducing accessibility bugs at the design stage and improving developer confidence across web, Windows, iOS, and Android platforms.
• Built and optimized CI/CD-integrated agentic workflows for bug triage and testing; reduced one agent’s task time from 20 minutes to 2 through log analysis and custom tool design.
• Investigated and published findings on LLM-generated code quality and agentic codegen efficiency; collaborated with teams on linting, unit testing, and developer agent tooling to improve reliability and trust.
• Diagnosed and resolved Playwright testing limitations for dynamic web components; contributed upstream fixes to open source, enabling scalable integration testing for complex component architectures.
• Regularly bring structure to ambiguous problem spaces by facilitating cross-functional alignment, decomposing goals into executable paths, and maintaining multiple fallback strategies to ensure delivery.
• Drive platform-wide impact through scalable solutions that support Microsoft’s compliance with the European Accessibility Act and improve the day-to-day experience of thousands of developers.
• Lead AI-driven initiatives to enhance communication speed, clarity, and comfort for assistive tech users.
• Guided collection of 1,000+ hours of disability community speech data to improve model fairness and coverage.
• Advanced AAC innovation: piloted natural-sounding synthetic voices, launched vendor-neutral voice banking tools, and funded global projects to expand access and reduce fatigue.
• Manage Microsoft’s $25M AI for Accessibility grant portfolio, from scouting to post-award acceleration.

Jul 2020 – Jun 2022 · 1 yr 11 mos

• Designed and scaled the Ally Skills Workshop curriculum; trained facilitators and delivered sessions org-wide.
• Unified allyship efforts across WebXT product teams, driving consistency and shared accountability.
• Activated Microsoft’s D&I Core Priority through leadership engagement and staff programming.

Sep 2018 – Jun 2022 · 3 yrs 9 mos

• Shipped and spec’d PWA capabilities in Edge (e.g., URL handling, widgets), enabling richer app-like behavior and influencing adoption across Chromium and Windows.
• Streamlined install UX and pinned site flows to reduce friction from “website” to “app,” boosting retention and re-engagement for installable experiences.
• Represented Microsoft in W3C Web Applications WG; co-created The Web We Want, surfacing 200+ developer needs and advancing 3 features into standardization.
• Led developer research and OSS engagement to close dozens of issues/PRs and accelerate feedback loops across browser and standards teams.

Sep 2016 – Sep 2018 · 2 yrs

• Advocated for inclusive, interoperable web standards through developer outreach, content strategy, and cross-org collaboration.
• Delivered technical guidance and educational resources to improve accessibility practices across engineering teams.

Feb 2015 – Sep 2016 · 1 yr 7 mos

• Led developer engagement programs focused on web standards and accessibility, driving adoption through content, tooling, and community partnerships.
• Shaped developer experience strategy by aligning technical education with evolving platform capabilities.

Mar 2021 – Dec 2023 · 2 yrs 9 mos

• Helping to organize the PWA Summit with colleagues from Google, Intel, Microsoft, and Samsung.

Mar 2020 – Dec 2021 · 1 yr 9 mos · Seattle, Washington, United States

• Helping this group streamline their process of gathering and organizing volunteers by building them a proper website, overhauling their intake forms, and piping data through to the right places.
• Tech used:
• Eleventy - static site generator
• Hylia - Eleventy starter kit
• Netlify - hosting
• Netlify CMS - content management
• Zapier - data processing, automated emails, etc.
• Google Sheets - data storage

Jun 2019 – Present · 6 yrs 10 mos · The Internet

• Founded The Web We Want, a cross-browser initiative to surface real-world developer and designer needs; enabled community-driven prioritization across accessibility, HTML, CSS, JavaScript, and DevTools, with support from Microsoft, Google, and Mozilla.

Aug 2017 – Oct 2025 · 8 yrs 2 mos · Greater New York City Area · Remote

• Curated and elevated industry-defining writing on inclusive, resilient web practice through editorial strategy and peer-reviewed commissioning.
• Mentored emerging authors and improved contributor diversity via accessible workflows and coaching.

Feb 2015 – Present · 11 yrs 2 mos

• Deliver global talks, workshops, and consulting on progressive enhancement, PWAs, and accessibility-focused web design.
• Partnered with clients including Microsoft, Box, Fidelity, Marriott, SAP, and the US EPA to advance inclusive, resilient digital experiences.
• Presented 140+ keynotes and workshops worldwide, shaping industry practice through education and strategic guidance.

Aug 1996 – Feb 2015 · 18 yrs 6 mos

• Led multi-disciplinary engagements across strategy, IA/UX, front-end architecture, performance, and accessibility, translating complex requirements into scalable, standards-aligned solutions.
• Partnered with product and engineering leaders to evolve design systems and contribution models that embed accessibility into daily workflows.
• Delivered progressive enhancement and accessibility training; authored durable checklists and playbooks still in use across teams.
• Shipped inclusive web experiences for clients including IBM, Intuit, MLB, Aetna, Gartner, Scholastic, and WikiHow.

Jul 2014 – May 2017 · 2 yrs 10 mos · Chattanooga, Tennessee, United States · On-site

• Got the COAs finances in order by getting a better handle on expenditures and individual owners' responsibilities; investigated and addressed for causes of excessive utility use; planned, financed, and completed an exterior renovation project for two buildings.

Apr 2012 – Present · 14 yrs · Greater New York City Area

• One of a select group of experts that work through Rosenfeld Media to offer industry-leading training and consulting for user experience disciplines.

Jan 2011 – Dec 2014 · 3 yrs 11 mos · Chattanooga, TN

Jun 2008 – Mar 2013 · 4 yrs 9 mos

Mar 2006 – Jun 2008 · 2 yrs 3 mos

• JavaScript Task Force
• Small Business Task Force

Feb 2006 – Jun 2006 · 4 mos · San Francisco, California, United States · Remote

• Led web development for boltpeters.com and ethnio.com, architecting JavaScript controllers to interface with C++-compiled HTML.
• Delivered a strategic comparison of PHP vs. Ruby on Rails for re-architecting Ethnio’s web component.
• Assessed software architecture for security, scalability, and performance; provided actionable recommendations to resolve systemic issues.

Sep 2005 – Present · 20 yrs 7 mos

• I was a technical editor on staff with A List Apart for six years. I have also tech edited the following books:
• Learning Web Design, 4th Edition (O’Reilly)
• Practical Prototype & script.aculo.us (Apress)
• Designing Web Navigation (New Riders)
• Learning Web Design, 3rd Edition (O’Reilly)
• Bulletproof Ajax (New Riders)
• Transcending CSS (New Riders)
• Web Design in a Nutshell, 3rd Edition (O’Reilly)

Apr 2004 – Present · 22 yrs

• See “publications” for a complete list.

May 2005 – Nov 2005 · 6 mos · Hamden, Connecticut, United States · Remote

Dec 2002 – Feb 2006 · 3 yrs 2 mos · Glastonbury, Connecticut, United States · On-site

• Led web design and development across 20+ client accounts, including Pfizer, Konica Minolta, Keurig, and Connecticut state agencies.
• Delivered standards-based XHTML/CSS websites for high-visibility clients, improving performance, accessibility, and maintainability.
• Contributed to strategic pitches and client presentations; helped secure new business with Sirius Satellite Radio and Victorinox.

Aug 2000 – Dec 2002 · 2 yrs 4 mos · United States

• Provided web-based work for the following companies for varying durations (if through an interactive/advertising agency, it is marked in parentheses):
• • Aetna
• • American Skandia
• • Deloitte & Touche
• • Delta Airlines (via Modem Media)
• • Dime Bank (Online Design)
• • Gartner
• • General CologneRe
• • Guinness (via Colangelo Synergy Marketing)
• • IBM (via Modem Media)
• • Kemper Financial (via Colangelo Synergy Marketing)
• • Moore Medical
• • Spalding (via Colangelo Synergy Marketing)
• • Scholastic Publishing
• Roles included Web Designer, Sr. Web Designer, Sr. UI Developer, Web Developer, Flash Developer, and Team Lead.

Jan 1999 – Jan 2000 · 1 yr · Bradenton, FL

• I produced the online version of the newspaper by pulling stories from Quark and dropping them into Dreamweaver templates. Oh, and I pushed them to the server using Fetch. Ah, the good old days.