Oct 2022 – Aug 2024 · 1 yr 10 mos · Pune District, Maharashtra, India

• Implementation on SFMC tools like Email Studio, Web Studio, Journey Builder, Automation Studio, Content Builder, and Contact Builder.
• Help clients in every aspect of Salesforce Marketing Cloud starting from sending email campaigns, setting Automations and journeys.
• Creating Emails, Templates and contents using HTML and AMP Script. Creating List, Data Extension for data management. Configuring FTP to access files.
• Working with Automations, Email Campaigns, FTP implementations and set up, Email development.
• Experience in troubleshooting of Automations, management, Sender profiles.
• Interacted with Clients independently and delivered multiple enhancements & projects successfully.
• Configuring and managing campaigns based on client requirement with Automation, Email, Data Extension and List.
• Provide solutions for low open rate, click rate and conversion rate with strategies.

Jul 2019 – Oct 2022 · 3 yrs 3 mos

• Implementation on SFMC tools like Email Studio, Web Studio, Journey Builder, Automation Studio, Content Builder, and Contact Builder.
• Help clients in every aspect of Salesforce Marketing Cloud starting from sending email campaigns, setting Automations and journeys.
• Creating Emails, Templates and contents using HTML and AMP Script. Creating List, Data Extension for data management. Configuring FTP to access files.
• Working with Automations, Email Campaigns, FTP implementations and set up, Email development.
• Experience in troubleshooting of Automations, management, Sender profiles.
• Interacted with Clients independently and delivered multiple enhancements & projects successfully.
• Configuring and managing campaigns based on client requirement with Automation, Email, Data Extension and List.
• Provide solutions for low open rate, click rate and conversion rate with strategies.

Jul 2018 – Jul 2019 · 1 yr

• Working as a Shift Lead in EUC Team. Handling a Team of 5 members.
• Motivating the Team members to achieve the desired goals on time.
• Assigning of Tasks and Incidents within the Team members and make sure that they complete it in time.
• Interaction with Client on weekly Basis for Hardware and License related issues.
• Knowledge of Windows Autopilot Process.
• Knowledge of O365 Admin. Assigning of Licenses, Creating Teams Group, Creating DL’s, Adding/removing in Shared Mailbox, DL’s etc.
• IT Support using Service Now as the ticketing tool.
• Troubleshooting issues relating to MS office (Outlook, Excel, Word), SAP, Web Applications
• Knowledge of Installing & configuring various business applications and software’s including VPN. • Installing and managing printers.
• Responsible for Domain Migration of the users.
• Resolving Profile issues for users.
• Fulfilling user third party application installation request as per guidelines after approvals

Oct 2017 – Jul 2018 · 9 mos · pune

• Working as a frontline chat agent for Dell Technical Support for US and Canada customer.
• Worked on sales force CRM in the Dell process
• Assisting customers in technical and software issue over chat or through remote session.
• Experience in assisting multiple customers simultaneously.
• Following up with customers for regarding the issue via calls and email.
• Creating incidents, Service Request and onsite tickets on customers behalf.
• Handling escalated issues of corporate level and providing best possible resolution to the customers.
• Working in 24 x 7 environment in rotational shifts.