Mayank Bhargava

Associate Consultant

Pune, Maharashtra, India8 yrs 6 mos experience
Highly Stable

Key Highlights

  • 3x Salesforce Certified professional
  • Expert in Salesforce Marketing Cloud tools
  • Proven track record in campaign management
Stackforce AI infers this person is a Salesforce Marketing Cloud expert with strong campaign management skills in the MarTech industry.

Contact

Skills

Core Skills

Salesforce Marketing CloudCampaign ManagementTeam LeadershipClient ManagementTechnical SupportCustomer Service

Other Skills

Email StudioWeb StudioJourney BuilderAutomation StudioContent BuilderContact BuilderHTMLAMP ScriptData ManagementFTPTeam ManagementClient InteractionWindows AutopilotO365 AdminIT Support

Experience

8 yrs 6 mos
Total Experience
2 yrs 3 mos
Average Tenure
1 yr 8 mos
Current Experience

Infosys

Senior Consultant

Aug 2024Present · 1 yr 8 mos · Pune District, Maharashtra, India

Ibm

Campaign Manager

Oct 2022Aug 2024 · 1 yr 10 mos · Pune District, Maharashtra, India

  • Implementation on SFMC tools like Email Studio, Web Studio, Journey Builder, Automation Studio, Content Builder, and Contact Builder.
  • Help clients in every aspect of Salesforce Marketing Cloud starting from sending email campaigns, setting Automations and journeys.
  • Creating Emails, Templates and contents using HTML and AMP Script. Creating List, Data Extension for data management. Configuring FTP to access files.
  • Working with Automations, Email Campaigns, FTP implementations and set up, Email development.
  • Experience in troubleshooting of Automations, management, Sender profiles.
  • Interacted with Clients independently and delivered multiple enhancements & projects successfully.
  • Configuring and managing campaigns based on client requirement with Automation, Email, Data Extension and List.
  • Provide solutions for low open rate, click rate and conversion rate with strategies.
Email StudioWeb StudioJourney BuilderAutomation StudioContent BuilderContact Builder+6

Tech mahindra

2 roles

Salesforce Marketing cloud email specialist

Promoted

Jul 2019Oct 2022 · 3 yrs 3 mos

  • Implementation on SFMC tools like Email Studio, Web Studio, Journey Builder, Automation Studio, Content Builder, and Contact Builder.
  • Help clients in every aspect of Salesforce Marketing Cloud starting from sending email campaigns, setting Automations and journeys.
  • Creating Emails, Templates and contents using HTML and AMP Script. Creating List, Data Extension for data management. Configuring FTP to access files.
  • Working with Automations, Email Campaigns, FTP implementations and set up, Email development.
  • Experience in troubleshooting of Automations, management, Sender profiles.
  • Interacted with Clients independently and delivered multiple enhancements & projects successfully.
  • Configuring and managing campaigns based on client requirement with Automation, Email, Data Extension and List.
  • Provide solutions for low open rate, click rate and conversion rate with strategies.
Email StudioWeb StudioJourney BuilderAutomation StudioContent BuilderContact Builder+6

Shift Lead

Jul 2018Jul 2019 · 1 yr

  • Working as a Shift Lead in EUC Team. Handling a Team of 5 members.
  • Motivating the Team members to achieve the desired goals on time.
  • Assigning of Tasks and Incidents within the Team members and make sure that they complete it in time.
  • Interaction with Client on weekly Basis for Hardware and License related issues.
  • Knowledge of Windows Autopilot Process.
  • Knowledge of O365 Admin. Assigning of Licenses, Creating Teams Group, Creating DL’s, Adding/removing in Shared Mailbox, DL’s etc.
  • IT Support using Service Now as the ticketing tool.
  • Troubleshooting issues relating to MS office (Outlook, Excel, Word), SAP, Web Applications
  • Knowledge of Installing & configuring various business applications and software’s including VPN. • Installing and managing printers.
  • Responsible for Domain Migration of the users.
  • Resolving Profile issues for users.
  • Fulfilling user third party application installation request as per guidelines after approvals
Team ManagementClient InteractionWindows AutopilotO365 AdminIT SupportService Now+4

Concentrix

Senior Technical Specialist

Oct 2017Jul 2018 · 9 mos · pune

  • Working as a frontline chat agent for Dell Technical Support for US and Canada customer.
  • Worked on sales force CRM in the Dell process
  • Assisting customers in technical and software issue over chat or through remote session.
  • Experience in assisting multiple customers simultaneously.
  • Following up with customers for regarding the issue via calls and email.
  • Creating incidents, Service Request and onsite tickets on customers behalf.
  • Handling escalated issues of corporate level and providing best possible resolution to the customers.
  • Working in 24 x 7 environment in rotational shifts.
Salesforce CRMTechnical SupportIncident ManagementCustomer Service

Education

Amity University

Master of Business Administration - MBA — International Business and Finance

Jan 2010Jan 2012

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