Aug 2019 – Mar 2021 · 1 yr 7 mos

Apr 2018 – Jul 2019 · 1 yr 3 mos

• At OLX we are building industry leading products to achieve our ambition of improving people's lives by creating win-win exchanges. My team and I are leading key experiences for this marketplace, serving 350+ million active users across 40+ countries.
• Communication: We are globally building communication platforms like chat to help users communicate seamlessly to close deals. We have successfully made chat the preferred medium of communication and increased success rates of deals on the platform.
• Trust & Safety: Probably the hardest problem for a marketplace, we have taken initial steps to build products to tackle trust and safety issues. We have been able to reduce the fraud on the platform and make it safer for users to transact.
• Verticalized experiences: We are beginning our journey of going deeper into category experiences to solve for users needs for both buyers and sellers, thus improving retention and sales.

Jan 2017 – Mar 2018 · 1 yr 2 mos

• Building a differentiated & disruptive user to user communications platform (including real-time chat) to enable users complete deals seamlessly
• Increasing responsiveness & quality of conversations on the platform
• Leveraging data science & ML techniques to solve real life user problems

Sep 2015 – Dec 2016 · 1 yr 3 mos

• Building the product for OLX India, a marketplace to buy and sell almost anything
• Work towards making the business profitable & programmatically moving towards charging sellers for participation with a 20+ million $ business.
• Unlocking growth with a pivot to a new age classifieds experience resulting in double digit %age growth in C2C categories
• Experimenting with new initiatives to drive adoption and increase market share like OLX communities pilot
• Upgrading the product to an industry benchmark with profiles, registrations & social integrations functionalities to increase user retention

Aug 2017 – Dec 2017 · 4 mos · New Delhi Area, India

• Pro-bono consultative assignment taken up with the Ministry of Railways to revamp the IRCTC site.
• IRCTC is the primary site serving the Indian population for train bookings on Indian Railways, one of the largest rail networks in the world. The site serves millions of customers on a monthly basis and is the lifeline of the country for booking train travel, the most widely used medium of transportation in India.
• As part of the assignment, worked closely with the Ministry to understand user pain points and revamp the platform to a more contemporary experience, enabling users to book seamlessly.

Jan 2014 – Sep 2015 · 1 yr 8 mos · New Delhi Area, India

• Key member of Snapdeal product team from the early stages, building the product from scratch for India’s largest marketplace with sales of over $4 billion in a year. Promoted to leadership position in a short span of 3 years. Built the highly scalable and complex products for buyer experience, seller ecosystem, supply chain management, content & catalog system.
• User Generated Content
• Conceptualised & launched an in-house User Generated Content platform (reviews & ratings, Q&A) with more that 3M unique content created every month
• Customer experience
• Built an automated self-serve platform for handling customer service requests. Migrated 100% requests to the automated system, leading to 60% reduction in related costs. Implementation of Salesforce for a 1500 member CS team
• Communication
• Built a cross functional end to end customer communication management system to enable seamless & optimised communication (transactional & promotional) with customers
• Team
• Hiring, training & mentoring team of product managers, analysts and interns

Dec 2011 – Dec 2013 · 2 yrs · New Delhi Area, India

Jul 2010 – Jan 2012 · 1 yr 6 mos · Mumbai Area, India

• Creation and management of global innovation strategy
• Coordinate innovation programs across the Deloitte network of more than 100 country member firms and 165 thousand employees
• Manage a core network of more than 40 innovation leaders, including ongoing updates and annual in-person meetings
• Implement global innovation software and related change management program
• Developed guidebook and advise internal business units and member firms on launching innovation programs.

Jun 2007 – Jun 2008 · 1 yr · Gurgaon, India

• Research and analysis for the telecommunications industry
• Business intelligence for telecommunication companies based on in-depth research and analysis using commercial databases
• Lead Analyst for an engagement on Mobile Data Services Market
• Tracking, developing project estimates and client management
• Company profiling and competitive landscape analysis for a top telecom companies