Jun 2024 – Jul 2024 · 1 mo · North Sydney, New South Wales, Australia · Remote

• Led the ANZ consulting team for Ivanti’s enterprise security and endpoint management platforms, delivering strategic guidance and technical solutions to federal government clients. Acted as Technical Relationship Manager (TRM) for key accounts, driving product satisfaction and feature adoption. Supported compliance initiatives aligned with ACSC E8 through the implementation of application control and endpoint hardening strategies.

Sep 2022 – Jul 2024 · 1 yr 10 mos · North Sydney, New South Wales, Australia · Remote

• Delivered advanced consulting services across Ivanti’s unified endpoint management, automation and security platforms. Collaborated with product teams to enhance platform capabilities based on client feedback and operational needs.

Mar 2022 – Sep 2022 · 6 mos · North Sydney, New South Wales, Australia · Remote

• Served as the principal engineer for Australian enterprise customers, offering deep technical expertise across Ivanti’s security and endpoint platforms.
• Acted as Microsoft SME within the Customer Success team, supporting Intune, Azure, and Windows endpoint environments. Led automation initiatives using PowerShell, Bash and Python. Delivered end-to-end consulting on infrastructure optimisation and compliance enforcement.

Sep 2021 – Feb 2022 · 5 mos · Summer Hill, New South Wales, Australia

• Served as the technical lead for enterprise infrastructure projects and service delivery across cloud, security, virtualisation, and network domains. Oversaw complex implementations, acted as the primary escalation point for high-impact technical issues, and mentored engineering teams in a fast-paced managed services environment.
• Infrastructure & Cloud Architecture
• Designed and deployed hybrid infrastructure solutions using Microsoft 365, Azure AD, Exchange (on-prem & hybrid), and Intune
• Led Autopilot and Whiteglove deployments for seamless device provisioning
• Virtualization & Remote Access
• Architected and supported VMware, Hyper-V, Citrix XenApp/XenDesktop, and RDS environments
• Delivered remote desktop and virtual application solutions for enterprise clients
• Implemented Veeam Backup & Replication and Zerto for disaster recovery and business continuity
• Network Engineering & Security
• Engineered secure network topologies across Cisco Meraki, Fortinet, Palo Alto, Aruba, Ubiquiti UniFi, and PFSense platforms
• Configured IPSEC/OpenVPN tunnels, SD-WAN, intelligent failover, and advanced firewall policies
• Integrated and supported endpoint security platforms including Sophos XG/UTM, Mimecast, Bitdefender, Webroot, and Deep Instinct
• Automation & Tooling
• Developed PowerShell scripts to automate infrastructure tasks and streamline operations
• Utilised RMM and ITSM platforms including ConnectWise Manage, Automate, ScreenConnect, ServiceNow, SolarWinds NCentral, TeamViewer, and GoToAssist for proactive monitoring and support
• Leadership & Enablement
• Trained and mentored support staff across multiple tiers
• Authored technical documentation, KB articles, and internal training resources
• Acted as primary stakeholder for multiple product streams including Sophos, Mimecast, and Microsoft 365

Jan 2021 – Sep 2021 · 8 mos · Summer Hill, New South Wales, Australia

• Delivered advanced systems engineering and infrastructure support within a managed services environment, serving enterprise clients across diverse industries. Specialised in Microsoft technologies, virtualisation platforms, and network architecture. Key responsibilities included:
• Administered Windows Server environments (2003–2019), Active Directory, DNS, and hybrid Exchange
• Provided expert-level support for Microsoft 365, including tenancy setup, licensing, and desktop application deployment
• Managed virtualised environments using VMware, Hyper-V, and Citrix XenApp/XenDesktop
• Designed and maintained RDS infrastructure and backup solutions using Veeam and Zerto
• Led configuration and troubleshooting of network infrastructure across Cisco Meraki, Fortinet, Palo Alto, and Ubiquiti UniFi
• Automated administrative tasks and deployments using PowerShell
• Supported unified communications platforms including Cisco, Avaya, and Microsoft Teams
• Utilised RMM and ITSM tools such as ConnectWise, ServiceNow, and SolarWinds for proactive monitoring and support
• Authored technical documentation and contributed to internal knowledge base development

Oct 2020 – Jan 2021 · 3 mos · Summer Hill, New South Wales, Australia

• Delivered Level 2 support and contributed to internal IT operations and client-facing services. Responsibilities included:
• Supporting Microsoft 365 and Windows environments
• Assisting with device provisioning, user onboarding, and remote troubleshooting
• Maintaining documentation and contributing to ITIL-aligned service delivery

Jun 2020 – Aug 2020 · 2 mos · Ryde, New South Wales, Australia

• Provided enterprise-level IT support and infrastructure management for over 1,000 staff, contractors, and vendors in a healthcare environment. Delivered responsive technical assistance and contributed to system reliability, user enablement, and compliance. Key responsibilities included:
• Delivered remote and onsite support for Microsoft environments using FreshService and SCCM
• Deployed and maintained hardware/software across Windows 7–10, iOS, and Android platforms
• Administered Azure AD, Intune, and Active Directory for user provisioning and policy enforcement
• Managed SOE deployment and hybrid Exchange environments, including licensing and mailbox configuration
• Authored and maintained IT documentation aligned with ITIL standards
• Automated routine tasks using PowerShell to streamline support operations
• Monitored network performance using PRTG and supported SD-WAN infrastructure via Meraki
• Supported Fortigate firewall appliances and Shoretel/Mitel voice systems
• Conducted user training and onboarding to improve digital literacy and reduce support overhead

Mar 2019 – Jan 2020 · 10 mos · Macquarie Park, New South Wales, Australia

• Assumed responsibility for conducting an audit of our first aid practices, maintaining stock of first aid equipment, delivering first aid, ensuring a zero harm work practices.

Feb 2019 – Jan 2020 · 11 mos · Macquarie Park, New South Wales, Australia

• At XCentral I was a Level 2 Managed Services Engineer, as well as the Occupational First Aid Officer. Here, I managed the IT infrastructure and network, supporting over 200 Managed Services Clients and delivering technical support for the Windows Server, Office 365, and Microsoft Azure, both remotely and online.
• I also executed a few key projects including the implementation of cyber-security measures and the rollout of Deep Instinct and Webroot.
• Remote helpdesk support
• Using ConnectWise Manage, ConnectWise Automate
• Onsite technical support
• Professional Services & Projects
• Office 365 administration
• Windows Server administration
• Windows Server 2012, 2012 R2, 2016
• Cyber security operations (Rollouts and deployments of security software to clients)
• Deep Instinct, Webroot
• IT Infrastructure Management
• Network Management

Feb 2019 – Feb 2020 · 1 yr · Sydney, New South Wales, Australia · On-site

• Participated in the first cohort of the Microsoft Traineeship Program, a nationally recognised initiative designed to increase diversity, certification, and career pathways into the IT industry.