Dec 2022 – Present · 3 yrs 4 mos

• IT Service and Delivery Management from sales development, solution architecture, service transition, post merger integration / Carve Out , Delivery and Service management ;
• Experienced on complex deal shaping and mixing onshore and offshore resources ;
• Lead design thinking workshops with client to identify business challenges and drive transformation programs ;
• Responsible for all areas of within the organization; financial, personnel, contractual, quality and business development;

Apr 2022 – May 2023 · 1 yr 1 mo

• Run a program consisting of numerous recovery / remediation projects to stabilize services;
• Lay down automation and transformation plan for client and drive it with SRE and Delivery teams;
• Conduct Design Thinking Workshop and drive Continual Service Improvement based on improvement areas;
• Identify defect areas and create a project plan for 8 streams and drive remediation to improve stabilize services;
• Show continuous improvement services through effective measurable outcomes;
• Manage weekly , monthly , quarterly business reviews with client ;

Sep 2019 – Mar 2022 · 2 yrs 6 mos

• Strategy and implementation of a global infrastructure management services contract from RFP till
• steady state and drive new upsell and new business opportunities;
• Define the target operating model and set up governance and the technology roadmap for the IT infrastructure;
• Manage Delivery escalations & drive weekly, monthly delivery review meetings;
• Facilitate interactions between technical teams and business to identify business challenges;
• Ideate, Manage and drive complex strategic transition and transformation programs;
• Drive Operational Excellence and Service improvement program;

Jun 2017 – Aug 2019 · 2 yrs 2 mos

• Responsible for managing several solutions/projects across platforms with activities including planning, budgeting, resources deployment & utilization and risk identification & mitigation;
• Led a team of 8 Transversal Technical Project Delivery Leads which managed a portfolio of 100 + small / medium / large and complex infrastructure deployment , build projects , cloud migrations projects ;
• Managed 20 + Major Transition, Transformation and Critical Deployment Projects / Programs ;
• Led 50 + Innovation ideas / drives and 8 Service Excellence programs with significant cost benefit;
• Drive short term / long term transformation and service improvement projects leading to productivity gain;

Mar 2015 – Jun 2017 · 2 yrs 3 mos

• Responsible for overseeing IT delivery for remote datacenter operations, supporting a Giant Pharma client ;
• Successfully managing 6 virtualized and 15+ legacy datacenters worldwide ;
• Expert in Middleware SOA, directing 7 specialized teams and 80+ resources focused on EAI, ETL, .NET/SHAREPOINT, BO/BI, JAVA, BIG DATA, and MFT technologies;
• Achieved 99% uptime by implementing ITIL V3 framework, ensuring seamless event, incident, problem, and change management ;
• Dedicated to meeting SLA's/KPIs, driving operations excellence, and enhancing customer satisfaction;

Mar 2014 – Mar 2015 · 1 yr

• Led a team of 12 Infrastructure consultants and migration specialists ;
• Managed 8 + Major Datacenter migration, Transformation and helped client in their Journey to Cloud;
• Led Innovation and Service Excellence programs with significant cost benefit;

Oct 2010 – Mar 2014 · 3 yrs 5 mos

• Manage internal/external client relationship within area of responsibility ;
• Coordinate with IT and Business and bring different technology groups together for incident/problem resolution and service quality improvement;