Dec 2023 – Nov 2024 · 11 mos · Bengaluru, Karnataka, India · Hybrid

• Performance Management & Promotion Coordination: Oversee the performance management and promotion processes, ensuring that timelines are adhered to and reward decisions are fair, accurate, and aligned with company goals across teams.
• Collaboration on Performance Improvement: Work closely with Career Counselors and Managers to implement performance improvement plans, offering coaching to ensure the effective and constructive delivery of sensitive feedback.
• Proactive Issue Management: Regularly review performance feedback and personnel data to identify potential issues and proactively address concerns, ensuring smooth personnel management and timely resolution of challenges.
• Employee Development & Training Guidance: Advise employees on both mandatory and elective training options, ensuring they align with career goals and organizational objectives to foster continuous professional growth.
• Data Accuracy & Workforce Supply Management: Monitor and ensure accuracy in personnel data, focusing on chargeability and utilization, while addressing exceptions and managing workforce supply to meet business needs.
• Reporting & Senior Leadership Support: Develop and distribute regular reports on performance metrics, personnel utilization, and HR initiatives, providing senior leadership with actionable insights to inform business decisions.
• Change Management & Employee Experience: Lead and support change management efforts, working alongside managers and HR leaders to enhance the employee experience and facilitate seamless organizational transitions.

Nov 2022 – Dec 2023 · 1 yr 1 mo

• Coordinating with banks for smooth onboarding for new joiners
• Responding to questions and troubleshoot program issues on behalf of candidates, hiring managers, and recruiters
• Managing confidential and sensitive candidate information and adhere to strict confidentiality standards
• Understanding the impacts of changes in ICIMS and how these will impact internal/external interfaces.
• Provide support and collaborate with diverse HR teams.
• Being the first point of contact for new hires

Mar 2022 – Oct 2022 · 7 mos

• Developed and maintained courteous and effective working relationships.
• Maintained energy and enthusiasm in fast-paced environment.
• Conducting Focus group discussion with associates and Team leaders.
• Handling onboarding interviews
• Coordination with Operation team while planning manpower
• Responsible for statutory compliance
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Participated in team-building activities to enhance working relationships.
• Used coordination and planning skills to achieve results according to schedule.
• Handling ER issues- Activities that help to create harmony between the employees and the employer
• Ensuring Contractors / Agency HC and Compliances
• Managing payroll of green badge associates and blue badge associates
• Planning labour management for 21 days for a month.
• Implement employee surveys and questionnaires; help HRBP’s in analysis and action planning based on survey results
• Part of Daily deep dive calls Work with HRBP on terminations and conduct exit interviews
• Support L&D team by providing efficient man power for training and coordinate with the team in training and process allocation.
• Help with New Hire Orientation
• Conducts periodic audits of human resource activities, policies and procedures to promote compliance and best-practices
• Maintains compliance with federal and state regulations concerning employment and performs other related duties as required and assigned
• Conduct regular HR Gemba
• Maintaining Human Resources Information System (HRIS) records, for all contractors, consultants and auditors.
• Assist with payroll/benefit-related queries to associates.

Aug 2019 – Feb 2022 · 2 yrs 6 mos

• Experienced HR Operations Specialist with expertise in payroll, data management, and resolving employee queries. Proficient in managing Tier I and Tier II queries related to employee information, ensuring accuracy in SSN, SIN, and location updates to prevent tax issues. Worked closely with Pay Services, LOA, Onboarding, and Recruitment teams to deliver seamless HR processes and improve employee experience. Led a team of 16 associates as the Point of Contact (POC) for Sutherland - Jamaica, handling onboarding, process knowledge checks, and mentoring new hires. Conducted training sessions and daily team huddles to address concerns, boost performance, and improve quality scores. Audited payroll and data entry processes to ensure minimal defects and maximum accuracy. Supported seasonal assignments for NAFC associates and coordinated smart form initiatives for the BLR region. Facilitated data management for contingent workers across the USA and Canada regions. Provided ongoing support to HRBP and HRA teams, ensuring smooth collaboration across regions. Acted as a key liaison between operations teams to optimize workflows and improve efficiency. Demonstrated integrity and discretion when handling sensitive employee data, ensuring compliance with privacy standards. Delivered continuous process improvement while ensuring high-quality service and operational excellence.