Jul 2023 – Nov 2025 · 2 yrs 4 mos

• Led strategic consulting engagements focused on process redesign, digital transformation, and operating model optimization for top-tier insurers across Singapore, Malaysia, and Philipines.
• Partnered with client leadership to define KPIs, business requirements, and success metrics, ensuring alignment with regional regulatory and market standards.
• Spearheaded benchmarking and performance improvement initiatives, leveraging quantitative analytics, Lean Six Sigma, and data-driven insights to identify efficiency opportunities.
• Collaborated with multi-functional teams to design and implement Guidewire-based solutions enhancing underwriting, claims, and reinsurance workflows.
• Drove end-to-end programme delivery from discovery through implementation, ensuring stakeholder buy-in and on-time, on-budget outcomes.
• Recognized with multiple awards including Pathbreaker Award FY24, Value Creator Award 2023, and Certificate of Appreciation for exceptional contribution to client success and innovation delivery.

May 2022 – Jul 2023 · 1 yr 2 mos

• As a Consultant at Capgemini Invent, I contributed to multiple high-impact strategy, transformation, and pre-sales initiatives across Insurance and Financial Services. My role combined deep research, solution design, consulting delivery, and GTM strategy.
• Pre-Sales & RFP Leadership
• Led and contributed to end-to-end RFP responses, including solutioning, value proposition design, effort estimation, and proposal structuring.
• Collaborated with cross-functional teams to deliver winning proposals for digital transformation and insurance technology programs.
• Created pitch decks, capability narratives, and client-specific POVs.
• Go-to-Market (GTM) Strategy Development
• Developed GTM plans for Insurance domain offerings including Digital Underwriting, Claims, and PAS transformation.
• Conducted competitor and market studies to refine positioning.
• Created value messages, marketing assets, and use-case-driven GTM packs to support sales teams.
• TOM (Target Operating Model) Design
• Supported the design of Target Operating Models for insurance operations and digital transformation programs.
• Defined process flows, capability maps, RACI structures, governance frameworks, and service delivery models.
• Worked with client stakeholders to align TOM with business objectives and future-state vision.
• Market Benchmarking & Competitive Assessments
• Conducted benchmarking of leading insurers, insurtechs, and tech vendors across global markets.
• Analyzed products, digital maturity, operating models, and value chain strengths.
• Built insight-driven reports for leadership and client. presentations
• Insurance PAS (Policy Administration System) Research & Advisory
• Performed deep-dive research on PAS platforms including functionalities, integrations, customer journeys, and implementation models.
• Evaluated vendor capabilities, fitment for L&A and P&C lines, and transformation readiness.
• Provided recommendations to support product selection and modernization roadmaps

Aug 2021 – May 2022 · 9 mos

• As Assistant Manager, I took on independent responsibility for managing key client accounts, leading broking operations, and driving growth across multiple insurance lines. The role expanded into advanced servicing, claims leadership, and strategic business development.
• End-to-End Client Portfolio Management
• Managed a portfolio of medium to large corporate clients with complete accountability for renewals, new placements, program structuring, and client advisory.
• Conducted detailed risk assessments, prepared underwriting submissions, and initiated multi-insurer negotiations to secure optimized terms.
• Complete Claim Ownership & Resolution Leadership
• Led end-to-end claims management, including claim strategy, documentation audits, insurer/surveyor coordination, and escalation handling.
• Ensured faster turnaround times, improved claim experience, and reduced client effort through streamlined processes.
• Driving Sales, Upsell & Cross-Sell Across LoBs
• Identified portfolio gaps, loss drivers, and coverage expansion opportunities to position additional products.
• Consistently contributed to 30–35% YoY business growth for assigned clients through strategic placements, upselling, and cross-selling.
• Supported BD teams in acquiring new clients through industry research, proposal creation, and participation in RFPs.
• Broking Operations & Policy Management
• Oversaw issuance, endorsements, compliance documentation, and insurer coordination to ensure seamless service.
• Prepared final insurance schedules, risk notes, and client-specific MIS dashboards for decision-making.
• Stakeholder & Insurer Management
• Acted as the primary contact for clients, insurers, TPAs, surveyors, and internal teams.
• Built strong relationships with insurers to ensure competitive pricing and faster issue escalation.
• Strategic Contribution & Process Improvements
• Developed renewal strategies and claim prevention insights based on portfolio analysis and historical losses

Oct 2020 – Aug 2021 · 10 mos

• As a Management Trainee in the insurance broking division, I supported end-to-end client servicing across multiple commercial insurance lines. The role provided a strong foundation in risk assessment, policy structuring, claims management, and client engagement.
• Client Servicing & Broking Support
• Assisted senior brokers in managing corporate clients across Property, Liability, Marine, Engineering, Employee Benefits, and Motor portfolios.
• Conducted risk profiling, exposure analysis, and coordinated with insurers for quotations, terms, and negotiations.
• End-to-End Claims Management Support
• Supported the complete claims lifecycle including intimation, documentation, insurer coordination, surveyor follow-ups, and settlement.
• Worked closely with clients to ensure timely claim resolution and maintain high service satisfaction.
• Sales, Upsell & Cross-Sell Support
• Identified opportunities for policy enhancements, add-on covers, and cross-selling across different lines.
• Helped the sales team prepare pitch decks, proposals, and comparative statements.
• Policy Administration & Operational Coordination
• Facilitated policy issuance, endorsements, renewals, and compliance paperwork.
• Coordinated with underwriting teams for technical clarifications and client requirements.
• Market Research & Portfolio Insights
• Performed live benchmarking and competitor analysis across sectors.
• Supported internal teams with data for renewal strategy, loss ratio analysis, and insurer selection.

Apr 2019 – Jun 2019 · 2 mos · Gurgaon, India

• During my internship, I worked on a strategic project aimed at supporting the commercial insurance portfolio. My role involved deep research, structured analysis, and the creation of knowledge tools used by sales and underwriting teams.
• Developed the Sales Playbook for Commercial Liability Products
• Created a comprehensive Sales Playbook covering product features, value proposition, target industries, underwriting considerations, coverage comparisons, and competitive insights.
• Simplified technical insurance concepts into sales-friendly content to support frontline teams.
• Coordinated with underwriters and product managers to validate content and ensure accuracy.
• Designed 14 Detailed Industry Risk Heatmaps
• Conducted extensive research across 14 major industries such as manufacturing, logistics, IT/ITeS, healthcare, infrastructure, and retail.
• Identified key operational, financial, and liability risks for each industry.
• Mapped exposures, emerging threats, and risk severity into easy-to-use heatmap dashboards for underwriters and sales leaders.
• Researched Global Insurance Trends & Market Challenges
• Analyzed international insurance trends, innovations, and regulatory updates impacting commercial lines.
• Explored emerging areas such as cyber insurance growth, climate-related risks, parametric products, and digital underwriting.
• Compiled findings into structured reports supporting strategic discussions and product direction.
• Exposure to Multiple Lines of Business (LoBs)
• Gained a strong foundation across Property, Marine, Liability, Engineering, Health, and Motor insurance.
• Interacted with underwriters to understand product structures, risk assessment frameworks, claims triggers, and pricing drivers.
• Developed a holistic understanding of the insurance value chain product, underwriting, claims, and operations.

Jun 2015 – Jul 2015 · 1 mo · Bhopal Area, India

• 1. Study and Maintenance of pumps and turbines.
• 2. Study and Maintenance of bearings and couplings.
• 3. Maintenance and manufacturing process of gears.