Nov 2024 – Mar 2026 · 1 yr 4 mos · Guwahati · On-site

• Lead and manage the NOC team to monitor, troubleshoot, and resolve network and service issues 24x7
• Develop and enforce standard operating procedures (SOPs), escalation processes, and incident management workflows
• Oversee network monitoring tools and ensure all alerts and outages are addressed promptly
• Coordinate with ISPs, vendors, and internal teams for resolution of outages or critical incidents
• Manage and maintain accurate network documentation, diagrams, and logs
• Analyze recurring issues and implement long-term solutions to prevent future outages
• Ensure timely reporting of incidents, SLA compliance, and service availability metrics
• Provide training, mentorship, and performance evaluation of NOC engineers
• Assist in network upgrade planning and implementation
• Create and present performance and incident reports to management

Jan 2023 – Nov 2024 · 1 yr 10 mos · Guwahati, Assam, India · On-site

• Managing the hotel PMS IDS, FX Cloud, Posist, Hostbook, Aegis, CCTV cameras, Lan, Wan, and fiber networks ISP, SIP & PRI & Online UPS; EPABX Systems; Wi-Fi & Firewall; Lift Controller; Server; Hardware & Software Support; Electronic Door Locks. Preopening hotels and creating BOQs for new properties. Excellent experience with Hotel projects and preopening.Manage information technology and computer systems
• Plan, organize, control and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Handle annual budget and ensure cost effectiveness

Oct 2022 – Jan 2023 · 3 mos · Guwahati, Assam, India · On-site

• Providing technical support to users who are experiencing problems with their computers or software applications
• Identifying and implementing ways to increase productivity and efficiency in the workplace by using new technologies
• Monitoring employees’ computer use to ensure that they are following company policies regarding Internet usage or software installation
• Managing and maintaining computer networks, including troubleshooting problems when they occur
• Performing regular backups to ensure that data is protected from computer crashes or natural disasters such as fires or floods that may occur in the building where the data is stored
• Training employees on how to use computer programs that are new to them or helping them solve computer problems as needed
• Providing information technology support for an organization’s computer systems, including hardware and software troubleshooting and repair
• Working with management to create a strategic plan for using new technologies to improve operations within the organization
• Coordinating with other departments to ensure that they are using the latest technology tools

Dec 2021 – Sep 2022 · 9 mos · Guwahati, Assam, India · On-site

• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Provide Level-2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team
• Liaise with vendors and other IT personnel for problem resolution

Dec 2019 – Apr 2021 · 1 yr 4 mos · Guwahati, Assam, India · On-site

• Study and understand all current and upcoming system requirements, including both fine-level details and overarching strategic goals, and communicate this information effectively to staff members and executives
• Support development and implementation of new technologies within a large systems environment by advising on design concepts and changes, implementation strategies and deployment timelines
• Coordinate with engineers, software developers and systems analysts to design effective solutions that meet requirements for functionality and integration with existing components
• Manage development, testing and deployment of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability and scalability
• Research existing and emerging hardware and software technologies to determine capabilities and cost-benefits relationship, and develop ongoing computer systems solutions that meet performance and budgetary requirements
• Oversee database administrators, network designers and lower-level IT personnel to facilitate well-organized and efficient planning and implementation of computer systems, and inform senior managers when human resources requirements change
• Create thorough documentation records of design specifications and instructional manuals as necessary to enable all computer systems personnel and end users to interact correctly and effectively with hardware and software systems

May 2016 – Mar 2019 · 2 yrs 10 mos · Guwahati, Assam, India · On-site

• Leads the day-to-day operational support for server, storage or network infrastructures.
• Builds, patches, tests (check for compatibility issues, conducts QA) and deploys complex systems and platforms meeting clients’ needs and specifications.
• Leads in planning and implementing changes to infrastructure with the goal of enhancing performance.
• Performs complex storage and server data backup, data migration and disaster recovery operations.
• Performs complex software and operating system upgrades and track system licensing.
• Configures security settings or access permissions for groups and individuals.
• Provides technical support (help desk) to users by troubleshooting problems related to network or platform performance.
• Documents complex procedures and troubleshooting procedures related to systems/networks software and hardware.
• Leads the configuration and maintenance of office and/or production software, adjunct support and/or utility software, i.e. Virus malware protection, office application suites and/or application software.
• Works with Business Applications, vendors, consultants, contractors, and IT personnel from other City Bureaus, Divisions, and Departments.
• Provides technical guidance and assistance to other IS Engineers and IS Administrators.

Nov 2015 – Mar 2016 · 4 mos · Guwahati, Assam, India · On-site

• Overseeing the development and installation of new networking and computing infrastructures.
• Selecting the best possible solutions using knowledge of a wide range of available technologies.
• Monitoring systems in the existing network to ensure there are no productivity set-backs.
• Installing and configuring operating systems and application software.
• Implementing best practices for system security and data backups.
• Anticipating potential issues or bottlenecks and identifying possible solutions.
• Troubleshooting and resolving all technical issues when they arise.
• Communicating effectively with IT support staff to ensure the setup process runs smoothly.
• Liaising with vendors and keeping relevant stakeholders up to date with developments.

Jan 2014 – Oct 2015 · 1 yr 9 mos · Guwahati, Assam, India · On-site

• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise with vendors and other IT personnel for problem resolution