Gaurav Garg

Operations Associate

Bangalore Urban, Karnataka, India14 yrs 6 mos experience

Highly Stable

Key Highlights

15+ years in foreign exchange and financial services
Expert in optimizing revenue streams and operational efficiency
Proven track record in vendor management and compliance

Stackforce AI infers this person is a Fintech expert with strong operational leadership in foreign exchange services.

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Skills

Core Skills

Operations ManagementTeam LeadershipCustomer ExperienceVendor Management

Other Skills

Customer ServiceRetail OperationsRemittancesTeam ManagementBudgetingOnTimeTechnical UnderstandingBusiness NegotiationManagementBusiness DevelopmentCompany Operations

About

15+ years of proven expertise in the foreign exchange and financial services industry, specializing in FX prepaid cards, vendor management, currency notes, cross-border payments, treasury operations, revenue optimization, and forex exchange. Responsible for leading large-scale operations at a national level, ensuring smooth execution across multiple business verticals, and building frameworks that deliver both operational excellence and customer delight, successfully designed and implemented strategies that improved efficiency, reduced risk, and optimized revenue streams. My experience extends to collaborating with global vendors and financial partners, streamlining processes for end-to-end forex solutions — from prepaid card delivery and activation to foreign currency notes and international wire transfers. I am also deeply involved in treasury and compliance management, ensuring that all operations adhere to the highest industry and regulatory standards. With a strong track record of turning challenges into opportunities, I remain committed to shaping the future of forex and cross-border payments in India.

Experience

Niyo solutions inc.

Head of Operations

May 2025 – Present · 11 mos · Bangalore · On-site

Bookmyforex

4 roles

Deputy Vice President - National Operation Head

Promoted

Dec 2024 – May 2025 · 5 mos

AVP- Operations & Rate Management

Apr 2018 – Nov 2024 · 6 yrs 7 mos

Head - FX Prepaid Card | Vendor Management | Cross Border Payments | Treasury & Revenue | Foreign Exchange |

Team LeadershipOperations ManagementCustomer ExperienceCustomer ServiceRetail OperationsRemittances+1

Sr. Manager - Card Ops & Rate Management at BookMyForex.com

Promoted

Apr 2016 – Mar 2018 · 1 yr 11 mos

Ø Responsible for ensuring the best rates on our site.
Ø Check rates at all times and report where required any system breakages, extreme fluctuations and suggest / implement desired actions.
Ø Make daily report of competitor’s rates vs ours for sale / purchase of various currencies and take required actions to be competitive.
Ø Responsible for Customer escalations management & Customer experience.
Ø Stay coordinated (intra-day / next day) with vendor management seat to be able to coordinate with customers where delays are reported by vendors to our vendor management.
Ø Meeting Forex vendors to resolve issues & improve their work performance.
Ø Overseeing and providing analytical support for business optimization initiative.
Ø Timely troubleshoot all vendor problems and present to management as required, identify probable risks, and take proactive steps in risk management.
Ø Build and manage sustainable and strong forex channel partner’s network across pan India.
Ø Handling the card ops & channel partner and make sure cards & currency are getting delivered & loaded within TAT.
Ø Managing distribution center for forex cards across pan India and make sure that forex cards are delivered within TAT.
Ø Managing Channal partner for currency notes & wire transfer across pan India and make sure that transactions are executed within TAT.
Ø Directed and managed oversight of operational activities of support teams and their managers, including four to five departments under operation and their day-to-day issue, (Lead Management team, Vendor Management team, Card Operation team & Pan India Delivery Team).

Team LeadershipBudgetingOperations ManagementOnTimeCustomer Service

Deputy Manager

Sep 2013 – Mar 2016 · 2 yrs 6 mos

 Responsibility to convert the lead received from the portal and get new business through various platforms like Justdial, offline agent etc.
 Engage with customers through email & calls, who need forex products.
 Understanding the customer requirements & offering them the best recommended services and solutions.
 Check all Indra day & unclaimed transaction, where transaction is delayed from customer side.
 Take follow-ups for all the Cancelled transactions, take the feedback and verified the reason for transaction cancellation.
 Assist customer seeking foreign exchange / remittances throughout the transaction in coordination with vendors/branches or partnering banks.
 Make sure that customers are delighted by services & are happy with the products provided to them.
 Handling all customer query related with forex, through Chat, Email & call