Jul 2023 – Dec 2025 · 2 yrs 5 mos

• Orchestrated management and expansion of client portfolio programs valued at $55MM, driving profitability margins to above 35% uplifted by 400bps delivering transformative initiatives in healthcare services.
• Formulated and implemented strategic initiatives driving CXO-level customer engagement, leading to 18% portfolio growth.
• Led and guided team of 500+ Solutions delivery professionals across 3 shores and 10 delivery centers, concentrating on augmenting client delivery satisfaction by 24% and career progression opportunities.

Jan 2021 – Aug 2023 · 2 yrs 7 mos

• Leading the Strategy Enablement Office for a large unit focusing on supporting business growth in existing accounts and new logos, enabling strategic initiatives, and driving scaled innovation
• Business Strategy Development & Governance with unit Leadership sustained growth
• Identify, Prioritize & enable playbook development for Horizontal streams of focus
• Customer Strategy Handbook and Support for C-Level Exec Connects
• Driving account-based marketing initiatives and improve TCS brand positioning
• Scaled Innovation through Executive connects, innovation day events, design thinking workshops, partnerships with startups and Rapid labs
• Business Development Support with market intelligence, strategy definition, and prioritization for New Logos
• Managing a team of strategy analysts in enabling growth initiatives

Jul 2018 – Jan 2021 · 2 yrs 6 mos

• Delivery Manager leading and advising Pharmacy portfolio of 150+ associates in Outcome based Managed Services model by driving strategic initiatives & proactive proposals (Cloud & Modernization) for improving Speed to Market and reducing the cost
• Enabling Multi-shore Scrum delivery team to learn and adopt Agile Ways of working
• Transforming portfolio to a location independent POD based delivery Unit
• Spear heading the initiative to transform the delivery teams to Full Stack developers through focused training and targeted deployments
• Building a new Agile Delivery Center from the base through Strategic Resourcing drives and stakeholder connects
• Implement modernization initiatives in the portfolio by helping the client transform to cloud ready micro-service-based landscape
• Support Multi Pharmacy integration initiatives with end-to-end Devops automation

Jan 2015 – Jun 2018 · 3 yrs 5 mos

• Program Management of 4 Enterprise PSM Towers including Pharmacy, Sales & Billing, Claims
• & Digital portfolios covering wide array of technologies from Legacy to Micro Services with demonstrated operational metrics improvements in SLA, incident reduction, MIM & IUM reduction enabling business benefits from improved IT operations
• SLA Adherence ownership for meeting Acknowledgment and resolution requirements
• Inventory reduction responsibilities
• Lead the effort to identify, plan and manage the resiliency of Prod environment
• Engage with Development teams to intake new enhancements and provide support during enterprise turns and triage weeks
• Bring in a Shift Left Focus by leading projects to be shift tasks left (to L1.5, L1), automating tasks, tools to shift tasks to the end user, self healing systems through design contributions
• Staffing, Costing & Quality management
• Establish and maintain Project Governance with Periodic reviews with IT Management & Business Management
• Key Highlights
• Acceptance & Response SLA improvement from 20% to 100% in a period of 6 months, across multiple Pharmacy business areas like Mail Order, Specialty & Retail
• >50% inventory reduction in a period of 1 year
• >55% Reduction in Incident Aging in a period of 1 year
• 40% Reduction in Impacted User Minutes and Major Incidents through continuous focus on Application Health with the help of APM tools like Dynatrace & DCRum
• Establish a multi location team(onshore, offshore (3 locations) and nearshore)
• Set up Inter & Intra team processes on Hand Over, Reporting, Communication dashboards
• Best in Class Governance dashboards with Infographics
• Additional Responsibilities:
• Rigor In Operations coordinator for Enterprise PSM teams
• Best Practice case study presentations
• Managed Dev Ops team which automated the build & release workflow
• Handled resourcing needs for 2000+ associate account by acting as a liaison between delivery managers and TCS Resource management team

Jan 2010 – Dec 2014 · 4 yrs 11 mos

• Large Specialty Pharmacy
• Project enhanced and maintained ScriptMed used in Specialty pharmacy workflow providing a second level of expert support to the user community.
• working closely with the Project Manager and client IT manager to set the agenda for activities of business analysis and development team
• providing process transformation or technological solutions to business problems
• manage a team of Business Analysts and QA specialists
• ownership over delivery of enhancements as expected by the business users
• direct point of contact for business leaders to discuss and resolve their reporting needs
• issue tracking, reporting and resolution in a timely manner
• Key Highlights:
• Managed migrating to latest version of Pharmacy claims to NCPDP D.0 - by designing, data
• mapping, implementing changes and obtaining certification
• Mapped and modified application based on 4010 to 5010 migration requirements for 835 &
• 837 medical claims
• Managed ePrescription implementation project from end to end and facilitating certification
• Managed ePrescription migration to 10.6 standards and facilitating certification
• Performed GAP analysis for conversion from ICD 9 to ICD 10 coding standards
• Built solutions for Pharmacy order processing workflow automation
• Created the requirements around and built the capabilities for Auto Filling a refill prescription
• Designed system capabilities to add new functionalities like Image Annotation, Drug Substitution and imposing DLN numbers on incoming prescription images
• Built end to end BPMN model for a Specialty Pharmacy
• Reporting solutions for PMP ASAP reports & Pharma reports
• Additional Responsibilities:
• Managed test automation team which built an automation regression suite
• Handled resourcing needs for the account by acting as a liaison between delivery managers and TCS Resource management team
• Acted as SME for creating WBTs for Specialty Pharmacy & Pharmacy Benefits Management

May 2007 – Dec 2009 · 2 yrs 7 mos

• Large Multi Specialty Hospital
• Design and build a data warehouse to facilitate clinical, financial and operational information access for research, improve quality and integrity of data, improve quality of patient care and support process transformations improving overall organizational efficiency.
• Lead analyst for source systems like Billing, Case Management, Prenatal Care and EMR
• Gathered business requirements based on interactions with clients
• Performed system analysis – study of source systems, data identification and data profiling
• Functional Design to fit transactional data into the data warehouse design, based on analysis
• and profiling
• Handled complex source system data
• Prepared ETL Specifications for development
• Coordinated with Offshore Development team
• Coordinated source system study, source data preparation and data profiling among Analyst Team
• Managed traceability of Requirements
• Prepared process Flow documents with Activity Diagrams based on interaction with Client Subject Matter Experts
• Created Functional Design to fit transactional data into the data warehouse design, based on analysis and profiling
• Conducted Knowledge Sharing Sessions explaining work flows of source systems
• Prepared Functional Test Plans and performed functional testing
• Logged defects and performed causal analysis
• Designed reports which benefited client in identifying weak links in processes and unclaimed expenses
• Built a portion of integration engine that aides in storing HL7 messages into staging databases
• Extraction and transformation of HL7 Messages

Jan 2007 – Apr 2007 · 3 mos

• The initiative was to create a generic Process map for a Healthcare Payer Organization. My role here involved leading a team of analysts in building a BPMN model. It included liaising with SMEs, understand Healthcare business process and structure and master BPMN modeling
• techniques.
• Responsibilities:
• Studied and built the understanding of a Healthcare Payer Organization
• Classified the functions of Healthcare Payer Organization by business area
• Defined the process and activities of each business area in catering to the needs of the customer
• Developed Process Model for a Healthcare Payer Organization
• Evaluated Business Modeling tools
• Conducted knowledge sharing sessions on Business Process Modeling Notation and Healthcare Payer business for team members
• Responsible for the entire execution of the project, from planning to delivery
• Managed a team of 5 in developing Healthcare Payer Process models
• Creation and allocation of tasks and timelines
• Tracked compliance to work plan and on time delivery of the models

Sep 2006 – Dec 2006 · 3 mos

• • Analyst for Business Intelligence framework for a Healthcare Payer

May 2006 – Aug 2006 · 3 mos

• Studied the various projects operating under Healthcare Delivery organization
• Performed Market research on clients, competitors and industry
• Created assets like project profiles, customer profiles, case studies, prospect profiles, Practice Profile
• Contributed to Proposal Replies, Client Visit Materials and Building Business Models
• Analysis, Research and understanding on Health industry practices
• Created knowledge assets on Industry Best practices like CDHP, Pay for Performance, Consumerism
• Developed Care Delivery Framework detailing the functionality in a provider organization
• Research on the US Healthcare Payer IT Market with focus on the IT Deals made and top customers in the market