Lucia Trinidad Sanchez Figueroa — Product Manager

Product Manager with a track record of leading high-impact digital platforms at scale — including admission and enrollment systems serving 100K+ students during critical peak periods. Currently at Duoc UC, I own the full product lifecycle: vision, roadmap, discovery, and cross-functional execution across engineering, design, and business stakeholders. My work has delivered measurable results: · 40% reduction in process time through platform and journey optimization · +43% increase in CSAT in critical user flows · First institutional accessibility guidelines for digital products · End-to-end AI initiative from discovery to delivery Previously at Uber and Cornershop, where I led experience strategy for global products and B2B tools in high-growth, agile environments. My background in design and architecture gives me an edge in translating complex problems into clear, scalable product decisions — combining strategic thinking with strong execution. Open to Product Manager roles in tech, fintech, edtech, or any environment where product has real business impact.

Stackforce AI infers this person is a Product Manager with a strong focus on EdTech and user experience optimization.

Location: Santiago, Metropolitan, Chile

Experience: 18 yrs 5 mos

Skills

Product Management
Product Strategy
User Experience

Career Highlights

40% reduction in process time through optimization.
Led first institutional accessibility guidelines initiative.
Increased CSAT by 43% in critical user journeys.

Work Experience

Duoc UC

Product Manager | Senior Product Designer (2 yrs 11 mos)

Uber

Design Manager & Strategy Lead (9 mos)

UNIACC

Design Professor (3 yrs 4 mos)

Cornershop by Uber

Product Designer (B2B Experience) (2 yrs 7 mos)

Air France-KLM

Customer Experience Specialist(Canada & France) (9 mos)

Universidad Simón Bolívar

Academic Program Management / Section Lead (3 yrs)

CAUE 78: Conseil d'architecture, d'urbanisme et de l'environnement des Yvelines

Researcher Architect (3 mos)

I&C Ingeniería

Jefe de proyecto (4 yrs 10 mos)

PDVSA LA ESTANCIA

Lead Heritage Architect (2 yrs 6 mos)

Atelier CCS Design & Development

Arquitecto diseñador (1 yr 10 mos)

Education

Diplomado en Product Manager at Universidad de Chile

Social Science Master's degree Cum Laude at University of Paris I: Panthéon-Sorbonne

Master's degree at Università degli Studi di Padova

Master's degree at University of Évora

Curso de Especialización at Universitat Politècnica de Catalunya

Diploma at Universidad Central de Venezuela

Arquitecto at Universidad Simón Bolívar

Lucia Trinidad Sanchez Figueroa

Product Manager

Santiago, Metropolitan, Chile18 yrs 5 mos experience

Most Likely To Switch

Key Highlights

40% reduction in process time through optimization.
Led first institutional accessibility guidelines initiative.
Increased CSAT by 43% in critical user journeys.

Stackforce AI infers this person is a Product Manager with a strong focus on EdTech and user experience optimization.

Contact

Skills

Core Skills

Product ManagementProduct StrategyUser Experience

Other Skills

Stakeholder MappingAgilityFigmaProcess OptimizationStakeholder ManagementAccessibility StandardsCross-functional CollaborationFramework DevelopmentDesignSpanishCustomer KnowledgeManagementProduct DesignMicrosoft Power BILean UX

About

Experience

18 yrs 5 mos

Total Experience

2 yrs 1 mo

Average Tenure

2 yrs 11 mos

Current Experience

Duoc uc

Product Manager | Senior Product Designer

Jun 2023 – Present · 2 yrs 11 mos · Santiago Metropolitan Area · Hybrid

Leading admission and enrollment platforms used by 100K+ students during peak periods
Reduced process time by 40% through flow optimization and platform improvements
Increased CSAT by +43% across critical user journeys
Defined product roadmap aligned with institutional strategy
Managed prioritization using funnel metrics (conversion, drop-off, completion)
Led discovery initiatives and stakeholder alignment across multiple business units
Product Manager – Accessibility Guidelines Initiative
Jan 2025 – Jan 2026
Defined and led the creation of the first institutional accessibility guidelines for digital products
Established standards to ensure inclusive and compliant digital experiences across platforms
Worked cross-functionally with design, product, and engineering teams to drive adoption
Created a scalable framework for accessibility integration in future product development

Product ManagementProduct StrategyStakeholder MappingUser ExperienceAgilityFigma

Uber

Design Manager & Strategy Lead

Aug 2022 – May 2023 · 9 mos · Santiago, Santiago Metropolitan Region, Chile

Led experience strategy and design direction for New Verticals products in a global environment.
Partnered closely with Product Managers to support MVP definition and roadmap prioritization.
Managed and mentored design team members in high-growth contexts.
Influenced product decisions through research insights and validation frameworks.

DesignFigmaManagementProduct StrategyUser ExperienceAgility

Uniacc

Design Professor

Mar 2021 – Jul 2024 · 3 yrs 4 mos · Santiago Metropolitan Area · Remote

Docencia en diseño y arquitectura patrimonial industrial, enfocada en pensamiento crítico, conceptualización y acompañamiento de procesos creativos.

DesignSpanishCustomer Knowledge

Cornershop by uber

Product Designer (B2B Experience)

Oct 2020 – May 2023 · 2 yrs 7 mos · Santiago Metropolitan Region, Chile · Remote

Designed and evolved B2B tools supporting operational and business processes.
Worked within Agile squads delivering iterative product improvements.
Contributed to discovery and feature validation processes in collaboration with product and engineering teams.

DesignFigmaProduct StrategyUser ExperienceAgility

Air france-klm

Customer Experience Specialist(Canada & France)

Jan 2020 – Oct 2020 · 9 mos · Las Condes, Santiago Metropolitan Region, Chile · Hybrid

Gestión de experiencia de clientes internacionales en inglés y francés, resolviendo casos complejos y colaborando con equipos operativos para asegurar una experiencia fluida y empática a lo largo del journey.

DesignSpanishCustomer KnowledgeAgility

Universidad simón bolívar

Academic Program Management / Section Lead

Jan 2017 – Jan 2020 · 3 yrs · Sartenejas

Managed academic programs and cross-functional teams.
KPI tracking, planning, resource allocation, and stakeholder coordination.

DesignSpanishCustomer Knowledge

Caue 78: conseil d'architecture, d'urbanisme et de l'environnement des yvelines

Researcher Architect

Mar 2013 – Jun 2013 · 3 mos · Versailles, Francia · On-site

Arquitecto de de Patrimonio urbano-arquitectónico.
Participación en la elaboración del diagnóstico patrimonial, urbano y del paisaje de la ciudad de Meulan en Yvelines

DesignSpanishCustomer Knowledge

I&c ingeniería

Jefe de proyecto

Jan 2011 – Nov 2015 · 4 yrs 10 mos · Puerto la Cruz, Venezuela · On-site

Led large-scale infrastructure projects managing multidisciplinary teams, budgets, timelines, suppliers, and delivery governance.

DesignSpanishCustomer KnowledgeProduct Design

Pdvsa la estancia

Lead Heritage Architect

Jul 2008 – Jan 2011 · 2 yrs 6 mos

PDVSA La Estancia desarrolla proyectos de carácter patrimonial urbano arquitectónicos,
desde su fase inicial de diagnóstico, investigación, proyecto y obra. Todos inscritos en el
inventario del Instituto de Patrimonio Cultural
1. Proyecto de Rehabilitación Integral del Bulevar de Sabana Grande
Gerencia de proyecto y supervisión de obra (Caracas, Venezuela. 2008-2010)
2. Proyecto de Rehabilitación de la Casa Primavera.
Diseño y Gerencia de proyecto (Caracas, Venezuela 2008 – 2010)
3. Proyecto de Rehabilitación Plaza Parque Carabobo.
Gerencia de proyecto (Caracas, Venezuela 2008 – 2010)
4.- Proyecto Sistemas de Parques La Alquitrana. Calle el Porvenir.
Diseño y Gerencia de proyecto (Caracas, Venezuela 2009)
5. Centro de Interpretación Ambiental y Cultural
Conceptualización (Palital, Edo. Anzoátegui, Venezuela. 2009)
6. Proyecto de Adecuación y rehabilitación del Centro de Arte la Estancia,
Diseño, Gerencia de proyecto y Supervisión de obra (Caracas, Venezuela 2010)
7. Investigación Histórica, Conceptualización, Visualización y Básica del Proyecto de Rehabilitación de la Casa Las Trinitarias ( Sede de PDVSA La Estancia Paraguaná),
Patrimonio Cultural del Edo. Falcón como parte del Patrimonio Industrial petrolero del País.
Falcón, Venezuela 2010
Concursos
1. Bienal de Arquitectura de Quito.
Presentación del Proyecto finalizado del
Bulevar de Sabana Grande
Quito, Ecuador 2010.

DesignSpanishCustomer KnowledgeProduct Design

Atelier ccs design & development

Arquitecto diseñador

Aug 2006 – Jun 2008 · 1 yr 10 mos · Caracas, Venezuela

Arquitecto en proyectos multinacionales diversos como: casa unifamiliar, fábrica de yogurt, Spa, terminal de autobus, diseño interios de apartamento, etc.
1. Casa Colán – Hernández.
Detalles y Supervisión. ( Av. Río de Oro. 2006-2008. Caracas, Venezuela)
2.Fábrica de Yogurt D’ Light.
Diseño y supervisión. (La trinidad. 2007. Caracas, Venezuela)
3.Remodelación apartamento.
Diseño. (Alta Loma Road, Hollywood, California, USA. 2007)
4.Terminal de Autobús.
Diseño (Lucban, Filipinas.2007)
5. Spa Villa del Rosario.
Diseño (La Colonia Tovar, Venezuela, 2008)
Concursos:
1. Concurso Nacional de ideas para la rehabilitación integral del bulevar de
Sabana Grande. 2007.
2. Anteproyecto CENAE, Zona Rental Plaza Venezuela. 2008.