Apr 2025 – Present · 1 yr · Remote

Apr 2024 – Present · 2 yrs · Remote

Apr 2024 – Present · 2 yrs · Remote

Aug 2021 – Apr 2024 · 2 yrs 8 mos · Remote

• v1.25 Comms Subteam Lead
• v1.29 Docs Subteam Lead
• v1.30 Release Lead

Oct 2022 – Oct 2024 · 2 yrs · Edinburgh, Scotland, United Kingdom · Remote

• Define and manage corporate strategy for open source software, both upstream contributions and the open sourcing of internal tools, including ownership of relevant GitHub orgs. Liaise with legal and engineering teams to ensure safety and compliance.
• Build and record training materials on the topics of DevOps, cloud native, and open source software solutions for internal sales, pre-sales, and customer support teams.
• Positively represent Dell at a variety of conferences as a speaker and thought leader, and within the Kubernetes project as a maintainer and community member.

Jun 2021 – Oct 2022 · 1 yr 4 mos · Seattle, Washington, United States

• Build and launch interactive, live and self-directed workshops showcasing Pulumi for a variety of use-cases, programming languages, and cloud vendors.
• Design, build, and launch series of self-contained tutorial-based marketing campaigns, consistently generating new sign ups passively.
• Engage with the existing community online and at in-person events to solicit product feedback and provide user support.
• Represent Pulumi at conferences and meetups as both a speaker and an attendee, delivering technical talks about Pulumi and related DevOps concepts.

Oct 2019 – May 2021 · 1 yr 7 mos

• Build and deliver technical educational content for a variety of skill levels in the form of blog articles, workshops, and conference talks, both specific to JFrog products and broader DevOps concepts.
• Design materials and content for branded, JFrog-specific workshop content to be re-used by the rest of the company.
• Represent JFrog at conferences and meetups, both as a speaker and an attendee, gathering actionable product feedback and community insight from other attendees.
• Co-host the DevOps Speakeasy podcast both online and as a live event at major conferences.

Oct 2018 – Oct 2019 · 1 yr

Jul 2018 – Sep 2018 · 2 mos

• Automation and Business App Integration

Nov 2017 – Sep 2018 · 10 mos

• Assist instructional team in teaching Python, JavaScript, jQuery, HTML, and CSS to students from a wide range of backgrounds. Debug student code and provide one-on-one support as needed.

Jul 2018 – Aug 2018 · 1 mo · Seattle, WA

Sep 2011 – Nov 2016 · 5 yrs 2 mos

• Act as liaison between the customer and the support/development teams. Take responsibility for tier one support during heavy load times.
• Produced setup guides for configuring RBackup to handle automated software updates for end-users, Exchange database and mailbox backup, as well as conversion of storage database from Access to SQL.
• Wrote and implemented multiple macros and self-help flows, decreasing time to resolve a ticket by 30% and overall number of tickets opened by 10%.

Jan 2011 – Oct 2011 · 9 mos

Jul 2009 – Oct 2009 · 3 mos

Jul 2007 – Feb 2011 · 3 yrs 7 mos · Memphis, TN

• Maintain film database and in-house server. Manage offsite data backups. Make film recommendations when asked, and be prepared to discuss films from assigned genre at length.
• Built new primary server and handled migration of critical rental database and software from old Windows 98SE machine to Windows Server machine.
• Planned and managed various ultra-focused miniature film festival events catering to specific tastes in an effort to introduce new ideas or genres to existing customers and draw new customers in.

Jun 2006 – Jan 2011 · 4 yrs 7 mos · Memphis, TN