Jul 2024 – Present · 1 yr 9 mos

• Forvity Consulting was established in 2023 to provide business process consulting services. It was borne out of the Founders' expertise and personal experience of its impact in the 30 years of professional career. In the last 12+ months of its establishment, we have supported multiple organisations.

Apr 2023 – Jul 2024 · 1 yr 3 mos · Delhi

Apr 2017 – Mar 2023 · 5 yrs 11 mos · Mumbai Area, India

• UnLtd India is a launchpad for early-stage social entrepreneurs in India. Our mission is to find, support and grow entrepreneurial individuals with ideas and passion to bring about long-lasting solutions to pressing problems in India. Our work enables these individuals to develop as leaders and grow their ideas into high-impact and sustainable organisations.
• What I did for UnLtd India:
• 1. Scaled the organization to double its reach, supporting early-stage entrepreneurs with structured programs.
• 2. Built strategic partnerships that significantly increased funding & visibility.
• 3. Developed governance frameworks that ensured long-term sustainability.

May 2015 – Nov 2016 · 1 yr 6 mos · New Delhi Area, India

• RRAN was set up in 2010 by a group of stakeholders who came together to work on the rainfed agenda with the mission of influencing the reconfiguration of public systems, policy and investments for productive, prosperous and resilient rainfed agriculture by building synergies between the diversity of ecosystems and the development aspirations of our people.
• Given the changing external environment, funding scenario and operational considerations, during my tenure we were able to critically evaluate RRAN’s contribution, leading to the need for engaging a large group of stakeholders, revisiting the agenda, the operating strategy and the structure including governance of the network. We were able to successfully engage stakeholders who till now, while working on the agenda (in different ways), weren’t part of the active Network; led the way to the creation of a new Board tasked with arriving at version 2.0 of the network.

Apr 2013 – Apr 2015 · 2 yrs · New Delhi, India

• Advise social enterprises in various stages of growth. From the idea stage to scale-up on a) business strategy development, b) pilot implementation and business scale-up and c) providing critical business linkages.
• Provided strategic advisory to organisations at various growth stages, including evaluating the feasibility of a business incubation program and defining its operating model and roadmap. Worked on conceptualising and piloting a market linkage initiative to connect small and marginal farmers to urban markets. Led the review and repositioning of business strategy for a social enterprise, focusing on scale-up, operational efficiency, and process optimisation to strengthen last-mile entrepreneurship.

Jun 2010 – Feb 2013 · 2 yrs 8 mos

• FWWB, a non-profit ‘apex’ national Institution, provides Financial and Capacity Building Services to Organizations promoting the Livelihoods and self-reliance of poor women.
• During my leadership, pioneering work was undertaken on supporting Micro and Small and Medium Enterprises (MSMEs), i.e. Community Owned Livelihood Enterprises and Producer Companies, towards sustainability and scale. FWWB also developed a strong focus on the reduction of vulnerability of low-income households addressed through its innovative on-lending programs in Solar Energy, Water and Sanitation, Financial Literacy and Education.
• Redesigned strategy to strengthen development finance, launching the Livelihood Finance Fund to link small producers to markets. Led the expansion of clean energy, water sanitation, and livelihood programs, driving BoP impact. Developed an impact measurement framework, improved operational efficiency through audits and P&L planning, and built strategic partnerships with key stakeholders for long-term sustainability.

Apr 2002 – Aug 2002 · 4 mos · Chicago, IL, USA

• Alpha Thought Inc., a leading Medical Billing Company in U.S.A., provides services to large Doctor Groups and hospitals through its primary billing centres in USA and it’s Offshore Service Unit, Noida, India. I initiated and implemented a new migration and process mapping strategy and managed migration of new processes.

Jan 2002 – Jan 2010 · 8 yrs

• Responsible for the identification and transition of American Express’s Customer Services from the US to Asia. This involved working with global leaders across lines of business and functional support groups to analyse, identify and transition offshore outsourcing services that play to Asia's strengths. Before that, I was responsible for Operations and Relationship Management of the Outsourced Customer Service Partners – in India and the Philippines. In this role, I was a key decision-maker in the outsourcing strategy discussions, increasing capacity by adding and scaling up Service Partners and performance management for my line of business. Successfully led strategising and implementation of global projects, working with technical and functional leaders across geographies and time zones.

Aug 2000 – Mar 2002 · 1 yr 7 mos · Chicago, Illinios, USA

• Minerva Telelink Ltd. was one of India's first International Third Party Call Centres. I was the first employee of the US office and was responsible for setting up the office, business development, client acquisition, deal generation, client management and migration project management.

Oct 1998 – May 2000 · 1 yr 7 mos · New Delhi, India

• ARCIS is a provider of outsourced services to the Domestic banking and telecommunication industry in India. I was responsible for efficiency improvement and Quality Assurance of all processes. In May 1999, I was deputed as an External Consultant to set up one of India’s first third-party International Call Centres- Minerva Telelink Ltd., India. My responsibilities included the design of the facility, the voice and data network, the IT technology, selection of technology and service providers and total Project management during implementation of the facility.

Oct 1993 – Oct 1998 · 5 yrs · New Delhi, India

• Feedback Ventures Ltd., a leading venture management firm, provided an array of services like project identification for diversification, formulation of market entry strategy, and implementation management. During my tenure with Feedback, I worked on the identification of project opportunities and entry strategies for medium to large-sized Indian companies looking at diversification, Business vitality of operational businesses and recruitment for key positions for start-up projects.