Shashank Sinha

Operations Associate

Bengaluru, Karnataka, India3 mos experience

Key Highlights

Proven expertise in customer satisfaction and technical support.
Strong problem-solving skills in high-volume environments.
Effective collaboration with cross-functional teams.

Stackforce AI infers this person is a Customer Support Specialist with a focus on Technical Support in a B2C environment.

Contact

Skills

Core Skills

Customer SatisfactionTechnical Support

Other Skills

Service Quality MonitoringTeam CollaborationProblem SolvingTime ManagementStrategyCollaborative Problem SolvingMultitaskingAnalytical SkillsCommunicationManagementAttention to DetailOperations Management

Experience

3 mos

Total Experience

3 mos

Average Tenure

Current Experience

Nobroker.com

Customer Service Expert/ Tech Support

Sep 2024 – Jan 2025 · 4 mos · Remote

Handled daily customer inquiries and issues across various support channels.
Applied problem-solving skills to resolve disputes, ensuring customer satisfaction. -Maintained service quality metrics, ensuring timely resolution under high-volume
workloads.
Contributed to process optimization efforts by providing feedback and reporting
improvements.
Collaborated with cross-functional teams to ensure smooth operations and high-quality.

Technical SupportCustomer SatisfactionService Quality MonitoringTeam CollaborationProblem SolvingTime Management+1