Ishika Goswami

Customer Success Manager

Delhi, India2 yrs 5 mos experience

Key Highlights

  • Two years of experience in customer service.
  • Proven ability to improve customer satisfaction.
  • Skilled in defusing difficult client situations.
Stackforce AI infers this person is a Customer Service professional with expertise in enhancing customer experiences.

Contact

LinkedIn

Skills

Core Skills

Customer ServiceCustomer Experience

Other Skills

Customer SatisfactionCustomer LoyaltyEnglishCustomer SupportCustomer Relationship Management (CRM)Technical SupportCustomer RetentionCommunication

About

Energetic and performance driven Customer Service Representative with 2 years of experience improving customer satisfaction and successfully defusing the toughest clients. Excellent communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions.

Experience

2 yrs 5 mos
Total Experience
2 yrs
Average Tenure
5 mos
Current Experience

Zomato

Customer Service Representative

Nov 2025 – Present · 5 mos · Gurugram, Haryana, India · On-site

Customer SatisfactionCustomer ExperienceCustomer Service

Concentrix

Customer Service Representative

May 2022 – May 2024 · 2 yrs · Gurugram, Haryana, India · On-site

  • Responsible for handling complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Customer SatisfactionCustomer ExperienceCustomer Service

Education

IMS Noida

Bachelor of Arts - BA — Mass Communication/Media Studies

Jan 2021 – Jan 2023

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