Deepika Sati — Business Development Executive

I’m a customer experience professional with over 2 years of experience in the aviation industry, currently working as a Social Media Executive at IndiGo. In my current role, I specialize in Online Reputation Management (ORM), where I handle customer escalations across platforms like Instagram, Twitter (X), and Facebook. I focus on delivering timely, empathetic responses while maintaining the brand’s tone and voice — ensuring a positive and consistent digital presence for the airline. Before IndiGo, I spent 1.9 years at Vistara, where I managed customer queries via email, providing detailed assistance and helping resolve complex issues efficiently. This foundation built my ability to communicate clearly, handle high-pressure situations, and always put the customer first. My growing interest lies in digital marketing, especially in areas like social media strategy, content planning, and brand building. I’m actively upskilling through certifications and hands-on learning to transition into a more strategic digital marketing role in the future. I’m passionate about creating meaningful digital experiences, strengthening brand image, and connecting with audiences in impactful ways. Always eager to learn, adapt, and grow within the evolving digital landscape.

Stackforce AI infers this person is a Customer Experience Specialist in the Aviation industry with a focus on Digital Marketing.

Location: Gurugram, Haryana, India

Experience: 3 yrs 3 mos