Harish S. A

Operations Associate

Bengaluru, Karnataka, India19 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

19 years in people and operations management.
Certified PMP and Six Sigma Green Belt professional.
Expertise in process improvement and stakeholder engagement.

Stackforce AI infers this person is a seasoned professional in Operations Management and Process Improvement within the SaaS and Fintech sectors.

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Skills

Core Skills

Operations ManagementProject ManagementProcess ImprovementPerformance ManagementTeam ManagementQuality Management

Other Skills

LeadershipManagement Information Systems (MIS)Process ManagementQuality AssuranceLean Six SigmaBusiness Process ImprovementEmployee EngagementProcess AutomationProcess DocumentationFinancial OperationsIT OperationsVendor ManagementProcurementOffice AdministrationEarly-Stage Startups

About

With over 19 years of experience in people and operations management, I am a certified PMP, Wicked Problem Solving Practitioner, and Six Sigma Green Belt professional passionate about delivering business value and enhancing employee experiences. Having transitioned Finance and IT & Finance Operations during my tenure at Fivetran from 2019-2023, I currently focus on optimizing processes and fostering a seamless work environment. My expertise in process improvement, project management, stakeholder engagement, and team development contributes to creating a satisfying people experience. I thrive on opportunities to learn, collaborate with diverse, talented teams, and make a positive impact on both the organization and its employees.

Experience

19 yrs 4 mos

Total Experience

6 yrs 5 mos

Average Tenure

7 yrs

Current Experience

Fivetran

Workplace Operations Manager

Apr 2019 – Present · 7 yrs · Bengaluru, Karnataka, India

My role at Fivetran is multifaceted and includes the effective management of Finance( 2019-2023), Workplace, IT(2019-21), and People Operations. By optimizing these areas, I contribute to creating a seamless and satisfying people experience. From overseeing financial management to managing office facilities, and assets, and promoting a positive workplace culture, I am dedicated to enabling the success of the organization.

LeadershipManagement Information Systems (MIS)Operations ManagementProject Management

Meredith corporation

Assistant Manager | Marketing Operations

Oct 2015 – Nov 2018 · 3 yrs 1 mo · Bengaluru Area, India

Responsible for setting objectives, performance management and compliance of processes within the team including appraisals, monthly ratings, discipline, etc.
Finalize Processes and KPIs: Get in-depth knowledge of existing process and build new if required.
Use Automation to design and implement process solutions to solve for accuracy, efficiency and scalability
Develop cross-functional internal and external stakeholder engagement
Positively respond to peak work volume, ability to prioritize, drive and adapt to change quickly in a fast paced environment and have a motivating influence on the team.
Track the process workflow, tracking teams performance, deployment of resources and capacity planning.
Conduct 1-on-1s with team members on a monthly basis. Provide documented and constructive feedback on the approach, quality and throughput of the final output of all work done by the team.
Perform random sample audits on all the processes and provide feedback to the analysts
Work closely with recruitment operation team and Plan for current and future Personnel requirements of the Department
KEY PROJECTS
Process Transition : 10 Plus Processes transitions and the QA processes for the team
LEAN Project for Process Improvement: 18 Projects with 1000+ hours of Savings P.A

Management Information Systems (MIS)Operations ManagementProcess ImprovementPerformance Management

First american india pvt ltd

Team Leader | Title Insurance / Mortgage Operations

Jul 2006 – Oct 2015 · 9 yrs 3 mos · Bengaluru Area, India

Responsible for managing a group of people and spend time delegating tasks, negotiating workloads, organizing training, coaching staffs, assessing performance, capacity planning, managing stakeholder interactions, maintaining quality using TQM and Six Sigma Tools, ensure TAT though effective resource allocation, creating and managing the DMS(Document Management System), driving process improvement initiatives and reporting on developments.
KEY PROJECTS:
Blue Ocean Leadership - Leadership and Employee Engagement
Dynamic Flow Chart - Process Automation and Improvement
Simplified Work Instruction Project - Process Documentation
Journey to Excellence - Lean & Six Sigma based Quality & Productivity Improvement

Management Information Systems (MIS)Operations ManagementTeam ManagementQuality Management