Puneet Sharma

CEO

West Delhi, Delhi, India18 yrs 7 mos experience
Highly Stable

Key Highlights

  • Proven leader in collections strategy and operations.
  • Expertise in driving digital collections efficiencies.
  • Strong background in customer-centric recovery processes.
Stackforce AI infers this person is a leader in Fintech operations with a focus on collections management.

Contact

Skills

Core Skills

Operations ManagementStrategic PlanningCollections Management

Other Skills

Customer ServiceBusiness DevelopmentBusiness Process ImprovementTeamworkTeam ManagementVendor ManagementPerformance ManagementTeam LeadershipTeam BuildingMicrosoft Excel

About

Experienced Operations Manager with a demonstrated history of working in the consumer services industry. Skilled in Operations Management, Customer Service, Business Development, Strategic Planning, and Business Process Improvement. Strong operations professional with a B.Com.(Hons) focused in Commerce from Delhi University.

Experience

Fincfriends

Head of Collections

Dec 2025Present · 4 mos · Gurugram, Haryana, India · On-site

  • Leading the Collections function at FincFriends, managing strategy, operations, partner ecosystem, and performance outcomes.
  • Focused on driving efficiencies, digital enablement, compliance, and customer-centric recoveries at scale
Operations ManagementCustomer ServiceBusiness DevelopmentStrategic PlanningBusiness Process Improvement

Credgenics

3 roles

Senior Director - Collections

Promoted

Apr 2025Dec 2025 · 8 mos

Director - Collection Operations

Oct 2022May 2025 · 2 yrs 7 mos

TeamworkCollections Management

Assistant Vice President - Collections

Nov 2021Nov 2022 · 1 yr

TeamworkCollections Management

Home credit india

4 roles

Assistant Vice President

Apr 2020Nov 2021 · 1 yr 7 mos

TeamworkCollections Management

Senior Manager

Promoted

Apr 2019Mar 2020 · 11 mos

TeamworkCollections Management

Manager

Promoted

Jun 2017Mar 2019 · 1 yr 9 mos

TeamworkCollections Management

Assistant Manager

Apr 2015Jun 2017 · 2 yrs 2 mos

TeamworkCollections Management

Om innovation call services pvt. ltd.

2 roles

Operations Manager

Jul 2007Apr 2015 · 7 yrs 9 mos

TeamworkOperations Management

Operation Manager

Jul 2007Mar 2012 · 4 yrs 8 mos

TeamworkOperations Management

Education

Delhi University

B.Com.(Hons) — Commerce

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