Tanya Cox Morton

Operations Associate

Atlanta, Georgia, United States26 yrs 4 mos experience

Highly Stable

Key Highlights

Over 15 years of leadership experience in fintech.
Expert in customer success and delinquency management.
Proven track record in process improvement and team development.

Stackforce AI infers this person is a Fintech leader with extensive experience in customer success and operations management.

Contact

Skills

Core Skills

Customer SuccessPortfolio ManagementDelinquency ManagementCustomer EngagementRegulatory ComplianceCollections ManagementCustomer ExperienceProcess ImprovementDebt CollectionPeople DevelopmentCall Center ManagementStrategy Implementation

Other Skills

Account ManagementAudit ReadinessBusiness OwnershipCall CenterClient RelationsCollections Management (Accounts Receivable)ComplianceConstructionContact Center ManagementContact Center OperationsContact CentersCustomer Satisfaction (CSAT)Customer Service ManagementDialersInterpersonal Skills

About

With more than 15 years of leadership experience across operations, portfolio management, fintech, and customer success, I focus on building strong teams that deliver results. I’ve led remote collections departments, improved recovery processes, and collaborated across departments to reduce risk and create better customer experiences. I lead with heart, structure, and strategy. My approach is rooted in people, purpose, and performance. I believe that when people thrive, performance follows. Whether it’s developing talent or aligning operations with business goals, I’m committed to driving meaningful impact. Outside of work, I enjoy hands-on projects and anything that involves building or restoring. That could mean furniture or a team’s confidence. I love seeing transformation take shape. If you’re growing something meaningful and need a leader who brings results and care to the table, let’s connect.

Experience

Novo

Portfolio Manager

Jan 2023 – Jan 2025 · 2 yrs · Remote

Fintech platform providing digital banking and funding solutions to small business customers.
Managed full account servicing for a high-risk B2B customer portfolio, overseeing payment operations, account adjustments, billing disputes, and funding reviews. I partnered cross-functionally with Finance, Risk, Sales, and Operations to proactively resolve client issues, improve customer satisfaction, and support revenue growth.

Customer SuccessAccount ManagementPortfolio ManagementPayment OperationsClient RelationsStrategic Operations+3

Us auto sales

Account Servicing Manager

Mar 2022 – Jan 2023 · 10 mos · Atlanta Metropolitan Area · Hybrid

Regional finance company specializing in consumer lending and payment solutions.
Managed customer account health, servicing B2C lending clients across payment support, dispute resolution, delinquency management, and client retention. Led daily operations for 8 supervisors and 45 agents, improving customer engagement, reducing delinquency, and supporting service recovery.

Delinquency ManagementRegulatory CompliancePerformance MonitoringStrategy ImplementationVendor ManagementWorkforce Management+3

Immediate credit recovery, inc.

2 roles

Senior Manager

Promoted

May 2013 – Nov 2021 · 8 yrs 6 mos · Atlanta Metropolitan Area · On-site

Third-party debt recovery and government servicing agency managing federally regulated student loan programs.
Oversaw large-scale customer operations supporting Title IV federal student loan rehabilitation, client support, wage garnishment programs, and contract compliance. Managed both internal and vendor teams while improving service delivery and customer outcomes.

Regulatory ComplianceDelinquency ManagementProcess ImprovementPeople DevelopmentAudit ReadinessCollections Management+3

Administrative, Business Operation & Rehabilitation Manager

May 2013 – May 2017 · 4 yrs · Atlanta Metropolitan Area · On-site

Managed documentation workflows, customer engagement, and account recovery processes for federally regulated student loan borrowers. Delivered $53M in recoveries to the Department of Education while ensuring full compliance and audit readiness.

Customer ExperienceTeam LeadershipStrategic PlanningProcess Improvement ProjectsWorkforce ManagementAudit Readiness+2

Gerald e moore and associates

Operations Manager - Gerald E. Moore & Associates

Aug 2009 – Nov 2012 · 3 yrs 3 mos · Atlanta Metropolitan Area · On-site

At West Asset Management, I led operations for the Arbitration department, managing recovery workflows while maintaining full FDCPA compliance and optimizing legal recovery efforts.
Directed arbitration operations with a focus on compliant collections and legal recovery strategies.
Identified and implemented process improvements that enhanced efficiency and client outcomes.
Led training and quality assurance initiatives to elevate team performance and ensure regulatory adherence.

Regulatory ComplianceDelinquency ManagementDialersContact Center ManagementManagementDebt Collection

West corporation

2 roles

Director of Operations

Promoted

Feb 2000 – Jan 2008 · 7 yrs 11 mos · Atlanta Metropolitan Area · On-site

At West Asset Management, I led large-scale collections operations, overseeing teams of up to 85 professionals across pre-charge off and post-charge off portfolios. I was instrumental in launching the company's first pre-charge off collections unit, driving profitability through process innovation and people development.
Directed high-volume contact center operations focused on early-stage collections and delinquency management.
Launched and scaled the company's first pre-charge off collection unit, expanding service offerings and improving revenue recovery.
Trained and developed supervisors and agents, fostering a culture of accountability, teamwork, and performance excellence.
Maintained full regulatory compliance with FDCPA and industry standards across all operations.

Regulatory CompliancePeople DevelopmentDialersCall CenterCall Center Management

Collection Manager

Mar 1998 – Feb 2000 · 1 yr 11 mos · Atlanta Metropolitan Area · On-site

Promoted into management to lead a collections team specializing in delinquency recovery, performance monitoring, and strategy implementation for national clients.
Managed daily performance and coaching of recovery agents.
Optimized dialer campaigns and collections strategies to meet client KPIs.

Regulatory ComplianceDelinquency ManagementDialersContact Center ManagementManagementStrategy Implementation+8

National asset management limited

Account Services Representative

Apr 1996 – Mar 1998 · 1 yr 11 mos · Atlanta Metropolitan Area

Started career in customer account servicing, gaining frontline experience in collections best practices, compliance, and customer communication.
Handled inbound and outbound account management.
Supported delinquency resolution efforts with regulatory compliance.

Regulatory ComplianceDelinquency ManagementTeamwork