Sunanda Pal

Operations Associate

Mumbai, Maharashtra, India9 yrs 6 mos experience

Highly Stable

Key Highlights

Expert in supply chain optimization and logistics management.
Proven track record in enhancing customer satisfaction.
Skilled in data-driven decision-making and process improvement.

Stackforce AI infers this person is a Logistics and Supply Chain Management expert with a focus on operational efficiency.

Contact

Skills

Core Skills

Logistics ManagementContinuous ImprovementTeam ManagementEmployee EngagementCustomer ExperienceCustomer Relationship Management (crm)Quality ManagementTraining & Development

Other Skills

Team LeadershipManagementRoot Cause AnalysisStakeholder EngagementCost optimisationStakeholder ManagementTeam CoordinationProcess ImprovementLeadershipRoot CauseCoachingPerformance ManagementData AnalysisOperationsStandard Operating Procedure (SOP)

About

Delhivery relies on their expertise in supply chain optimization, driving operational efficiency through process improvement, fleet and manpower planning, and cost reduction. As a Senior Manager, I have contributed to enhancing customer satisfaction by ensuring SLA and TAT compliance and implementing automation strategies. My ability to collaborate with stakeholders and use data-driven decision-making has enabled smoother facility transitions and developed scalable SOPs. With a Bachelor of Engineering in Chemical Engineering from Assam Engineering College and certifications like Six Sigma Green Belt, I combine technical knowledge with practical solutions to address complex operational challenges. Motivated by a focus on continuous improvement, foster high-performance teams and partner with cross-functional teams to achieve shared goals in a competitive e-commerce environment.

Experience

H&m

DC Business Expert - 3PL

Mar 2026 – Present · 1 mo · Mumbai, Maharashtra, India · On-site

Delhivery

3 roles

Senior Manager-Mega Gateway Operations

Aug 2023 – Mar 2026 · 2 yrs 7 mos

Supply Chain Management Professional with 8+ years of experience in logistics, operations, and process improvement.
Proven expertise in managing large teams and ensuring seamless daily operations.
Proficient in manpower planning, outbound optimization, fleet optimization, cost reduction, and automation to enhance operational efficiency.
Skilled in SLAs, TAT compliance, and improving customer satisfaction through continuous improvement initiatives.
Hands-on experience in facility transitions, DC expansions, and SOP development to streamline processes.
Data-driven decision-maker, adept at root cause analysis, performance metrics, and stakeholder collaboration.
Experienced in fostering employee engagement, conducting training programs, and driving recognition initiatives.
Recognized with awards for excellence in leadership and operational success in Amazon and Delhivery.

Team LeadershipContinuous ImprovementManagementRoot Cause AnalysisTeam ManagementTraining & Development+15

Senior Manager-Last Mile Operations

Jun 2023 – Mar 2026 · 2 yrs 9 mos

Team LeadershipContinuous ImprovementManagementRoot Cause AnalysisTeam ManagementLogistics Management+11

Senior Manager

Jun 2023 – Mar 2026 · 2 yrs 9 mos

Team ManagementEmployee EngagementTeam CoordinationPerformance ManagementData Analysis

Amazon

4 roles

Manager

Jan 2021 – Jun 2023 · 2 yrs 5 mos

Customer ExperienceContinuous ImprovementManagementRoot Cause AnalysisTeam ManagementTraining & Development+19

Manager-Selling Partner Support

Jan 2021 – Jun 2023 · 2 yrs 5 mos

Manage Operations
Collaborate with External Teams
Create and Manage a High-Performance Team
Hire and Develop
Backlog management

Team ManagementCustomer Relationship Management (CRM)Team CoordinationCustomer SatisfactionData Analysis

Quality Auditor

Aug 2018 – Jan 2021 · 2 yrs 5 mos

Quality Experience in both Risk Management and Selling Partner Support:
Investigate the risk involved with Customer order transactions to dentify opportunities and risks, dives deep, and work with internal and external teams to implement solutions.
Accurately execute auditing tasks in a timely manner to meet programmatic and operational needs.
Calibrate auditing processes between partner and internal teams.
Develop creative methods and processes for improving core performance based on audit findings.

Continuous ImprovementStakeholder EngagementTeam CoordinationQuality ManagementProcess ImprovementCustomer Satisfaction+4

Selling Partner Support Mentor and Trainer

Oct 2016 – Aug 2018 · 1 yr 10 mos

Involved in training and mentoring team members and consistently monitoring performance to ensure high-quality Seller satisfaction.
Helping NHs go through Training and handle Selling Partner contacts in professional and efficient way.
Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Deliver Instructor training, observation and coaching to Amazon standards.
Use and analyze data on a daily basis to improve new hire learning experience and improve process.

Training & DevelopmentCustomer Relationship Management (CRM)Team CoordinationCustomer SatisfactionData AnalysisStandard Operating Procedure (SOP)