Vikas Saxena

Operations Associate

Gurgaon, Haryana, India21 yrs 5 mos experience

Highly Stable

Key Highlights

Expert in managing cash flow and reducing DSO.
Proven track record in team leadership and process improvement.
Extensive experience in credit and collections management.

Stackforce AI infers this person is a seasoned Operations Manager in the B2B financial services sector.

Contact

Skills

Core Skills

Transition ManagementSolution ArchitectureQuality ManagementService Delivery

Other Skills

Team HandlingInternal AuditsReportingProject ManagementPRINCE2Project FinanceMISOrder to CashProcess ExcellenceFinancial ReportingInternal AuditA/R collectionsCredit ManagementTeam BuildingB2B collections

About

Working with Accenture as an Operations Manager for one of the Worlds Largest Hospitality giants and primarily involved in maintaining the daily bad debts by collecting the maximum revenue accrued and reducing the Days Sales Outstanding (DSO) and Days To Pay (DTP) by keeping the Bad debt and delayed payments in control on monthly basis. Also, responsible for ensuring the increase in cash flow and AOI of the organization and at the same time to ensure that the direct reportees are groomed for better working efficiency, capability and environment. Prior experience - I have worked with Genpact LLC for 7 years and 7 months under Order to Cash (OTC) domain for Credit and Collections portfolio's. Worked as a team lead for 2 years for B2B OTC Collections where I was primarily responsible for ensuring all the SLA's are met and at the same time team is groomed for better working efficiency and environment.

Experience

21 yrs 5 mos

Total Experience

4 yrs 9 mos

Average Tenure

2 yrs 4 mos

Current Experience

Exl

Senior Manager

Dec 2023 – Present · 2 yrs 4 mos · Gurugram, Haryana, India

Transition ManagementSolution Architecture

Kronos incorporated

Transitions and Transformation Manager

Dec 2019 – Nov 2023 · 3 yrs 11 mos · Noida, Uttar Pradesh, India · On-site

Accenture

2 roles

Operations Manager

Promoted

Mar 2017 – Dec 2019 · 2 yrs 9 mos

Assistant Manager

Apr 2015 – Dec 2019 · 4 yrs 8 mos

Team Handling - Leading a team from all the aspects of a TL profile and equally responsible for the vertical and horizontal growth of the members
Quality Management - Initiating new quality checks, making team aware of the importance of quality and encouraging for further continous improvement of the process by contributing through Lean and Six sigma projects
Service Delivery - Meeting Service deliveries on daily and monthly basis by achieving the targets and keeping all SLA's green
Internal Audits - Responsible for monitoring and ensuring compliance and integrity in the process in relation to the defined SOP's
Reporting - Responsible for month end reportings to the leadership and mid-month forecasting. Also, publishing the MIS of the process on a weekly basis for the audits

Team HandlingQuality ManagementService DeliveryInternal AuditsReporting

Genpact

Management Trainee

Sep 2007 – Apr 2015 · 7 yrs 7 mos · Jaipur Area, India

Team Handling - Leading a team from all the aspects of a TL profile and equally responsible for the vertical and horizontal growth of the members
Quality Management - Initiating new quality checks, making team aware of the importance of quality and encouraging for further continous improvement of the process by contributing through Lean and Six sigma projects
Service Delivery - Meeting Service deliveries on daily and monthly basis by achieving the targets and keeping all SLA's green
Internal Audits - Responsible for monitoring and ensuring compliance and integrity in the process in relation to the defined SOP's
Reporting - Responsible for month end reportings to the leadership and mid-month forecasting. Also, publishing the MIS of the process on a weekly basis for the audits

Team HandlingQuality ManagementService DeliveryInternal AuditsReporting