Rowie Dillo — Operations Associate

As a Lead Customer Service Representative at Wells Fargo, I leverage my communication, escalation resolution, and customer support skills to provide excellent service to our customers. I have been working at Wells Fargo for over eight years, starting as a Phone Banker I until being promoted to a Lead role in April 2023. I oversee a team of customer service representatives, ensuring that they follow the best practices and standards of our organization. I also handle complex and sensitive customer inquiries, complaints, and feedback, resolving them in a timely and professional manner. I have a Bachelor of Science in Information Technology from STI College, which gives me a solid foundation in IT and enables me to use various tools and systems to support our customer service operations. I am passionate about delivering quality customer service and enhancing customer satisfaction and loyalty. I am always eager to learn new skills and improve my performance and expertise in the customer service field.

Stackforce AI infers this person is a Customer Service Leader in the Fintech industry.

Location: Taguig, National Capital Region, Philippines

Experience: 11 yrs 5 mos