sunil kumar

Operations Associate

Palwal, Haryana, India15 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

10 years of experience in service growth
Proven track record in customer service excellence
Strong leadership in managing large teams

Stackforce AI infers this person is a Customer Service Leader with extensive experience in Consumer Electronics.

Contact

sksunilkumar264@gmail.com LinkedIn

Skills

Other Skills

Sales ManagementCustomer ServiceManagementSales OperationsLeadership

About

Competent Professional with verifiable success of around 10 years in achieving Profit and service growth objectives. Innovative thinker and negotiator with extensive knowledge of industries viz Mobile, DTH & Consumer Durables to facilitate the achievement of all service goals. Outstanding success in getting all goals on service parameters and making strategies for achieving no.1 service provider. Disciplined and self motivated leader with skills in planning and leading large team and accomplishing desired results through consistent high performance. ________________________________________

Experience

15 yrs 7 mos

Total Experience

4 yrs 6 mos

Average Tenure

8 yrs 7 mos

Current Experience

Samsung india electronics

Customer Service Department

Sep 2017 – Present · 8 yrs 7 mos · Delhi

Currently I m working in Qdigi services as a supervisor who is service provider of samsung india electronics

Appsdaily solution pvt. ltd

Area Service Manager

Dec 2014 – Aug 2017 · 2 yrs 8 mos · Greater Lucknow Area

 Handling the team of 20 connect centers with different locations.
 Resolve all issues of each connect center like customer escalation, payment submission, IT related issues.
 Arrange part ASAP for all part pending calls from company and service center.
 Take proper feedback of out of TAT and escalated calls from repair hub & HO and close the same by EOD.
 Close all completed calls in system same day and submit report to MD Ho Mumbai.

Panchami electronics private limited-panasonic

Customer Service Department

Aug 2012 – Aug 2017 · 5 yrs · Greater Delhi Area

I was working in panasonic pvt. Ltd. As a center manager.

Samsung

Team leader

Jul 2006 – Jul 2008 · 2 yrs · Greater Delhi Area

 Handling the team of 10 engineers.
 Take properly feedback call by call from the each engineer.
 Close all completed calls in system same day and submit report to ASM same day.
 To manage the all escalated calls and trying to close these cases same day.