Sep 2024 – Present · 1 yr 7 mos

• I write about different tools, productivity hacks, so that you can learn about it & start using it instead of spending your time again on doing the same evaluation.
• Built a tools directory - https://tools.thetoolnerd.com ( Directory of AI tools )
• Built a Chrome extension -https://chromewebstore.google.com/detail/the-tool-nerd/noakahopbjhgljhakagojibannenpcfm ( Download and Know about AI tool with every Tab )
• Both the platforms were built leveraging AI tools especially Windsurf, Cursor, V0.dev
• Tech Stack-
• Backend: Python
• DB : Supabase
• Frontend: NextJS
• API Integrations: Jina.ai, OpenAI - 4omini, RapidAPI, Google Youtube APIs

Jun 2024 – Oct 2025 · 1 yr 4 mos · Hyderabad, Telangana, India · On-site

• Had set up Zoho CRM across the organisation with native integrations with i4E systems
• Set up Call Centre Operations
• Building an AI-powered chatbot that can create Education Journeys and drive sales.

May 2024 – Mar 2025 · 10 mos

Jan 2024 – Jun 2024 · 5 mos

• Exploring the world of Generative AI that’s changing the way we work and has the potential to make a great impact on productivity and humanity.
• Track my journey on Twitter : https://twitter.com/akhi20187
• I post everyday about the progress and products/models that I am building.
• Get in touch if you wanna discuss with me about potential if GenAI or working in this space.
• Projects worked:
• 1. Open source project on ZooZoo LoRa . : https://civitai.com/models/409844/zoozoo-vodafone
• 2. Apps for generating Comic Strips : https://huggingface.co/akhil20187
• 3. Weather APP, Chat with PDF
• 4. Voice flow application
• Learning and Building products based on Stable Diffusion, Large Language Models - Claude, OpenAI, Mistral, Llama and more, RAG, Finetuning , Agents and more…

Sep 2023 – Dec 2023 · 3 mos · Singapore · On-site

• Being among the selected few to be part of the Antler Residency Program and getting the opportunity to build the next big thing with amazing and talented folks from across the globe.
• 5% acceptance rate
• Founders from 21 Nationalities
• Experience:
• Business Ideation & validation
• Business Plan and case studies
• Execution Strategy

Jan 2023 – Sep 2023 · 8 mos · Hyderabad, Telangana, India

• Switcheko is a B2B Marketplace for sustainable products. We offer eco friendly alternatives for regular products to companies and help them switch to sustainability.
• Responsible for vendor management , Business Operations, Client Relationships
• Built and Managed Website
• Implemented Sustainability Chatbot on Chatgpt 3.5
• Marketing Automation using Zoho Marketing.

Feb 2022 – Dec 2022 · 10 mos

Jun 2019 – Apr 2022 · 2 yrs 10 mos

• I have been wearing multiple hats across the organization right from building the operations for the new business verticals, building products and driving product adoption among the customers thereby playing a key role in identifying new opportunities, building teams to scale businesses.
• Business Verticals:
• EPR Operations-
• Had designed and scaled operations for the business vertical - EPR from zero to one by designing tracking internal systems, business processes, identifying partners and hiring key team members to scale the business
• Leading Market Place business -
• P&L ownership and driving Operational Efficiency
• Identifying & defining the key Value Propositions for the various stakeholders and incorporating the same within the Product.
• Working with the product team to build a product road map, identify and prioritize features that will increase Top Line and improve bottom line.
• Hiring the key roles for different teams and help them build their teams by giving them the ownership to do so and guiding them on a continuous basis to achieve their targets
• Defining processes, identifying the right KPIs that help keep a check on our direction.
• Product Management:
• 1. Had worked with product team to build the EPR product that helped our clients keep an end to end transparency & traceability of the material thereby saving a ton time & money for them.
• 2. Conceptualized & designed features for EPR platform that improved operational efficiency of the internal team.

Aug 2018 – May 2019 · 9 mos · Hyderabad, Telangana, India

• 1. Managing day to day operations of the farmer success team that involves problem-solving, crop planning e, P&L accounts of farmers etc..
• 2. Designed, built and implemented Zoho CRM in Sales and Farmer Success teams in order to streamline operations.
• 3. Design, implement and monitor multiple initiatives & systems to drive behavior change in farmers.
• Product Manager & Developer – Internal for Zoho CRM, Kheyti
• Conceptualized, designed and implemented the Zoho CRM for Sales and Customer Success team within 1.5 months.
• Identified the requirements, built the requirements, launched and iterated the product based on feedback from the internal stakeholders
• Streamlined data flow into one single platform and improved efficiency of the customer care & sales team, which was earlier managed completely in google sheets
• Training the team on using the platform.

Jan 2018 – Jul 2018 · 6 mos

• The success of a company lies in the success of their stakeholders. I work with all our business partners to ensure that we help them grow their businesses by understanding their challenges and customizing our solutions to meet their requirements.
• Manage P&L, Upsell & Cross Sell, strengthen the relationship with over 120 partners like that of Amazon, Flipkart, Upgrad, Zefo
• Rolling out offline product from scratch across 500 retail stores in Mumbai, AP, Telangana and Karnataka via partnerships

Apr 2016 – Jan 2018 · 1 yr 9 mos

• Setting up and scaling the customer service team efficiently to manage the 7X growth by focussing on product improvements, operational efficiency improvements.
• Defining processes, identifying the right KPIs using the Balanced Score Card technique
• Drafting the requirements, evaluating the right CRM, testing & implementing it by customizing it to internal requirements in order to improve team efficiency
• Identify the challenges/problems faced by customers and finding the right product solution, to eliminate the problem.
• Work closely with Product/BizDev/Finance to deliver great customer experience.
• Conceptualised and Implemented Chatbot for frequently asked questions helping resolve customer queries faster.
• Product Manager – Internal for Salesforce , ZestMoney
• Led cross-functional teams from product conception through launch and multiple iterations to roll out Salesforce service cloud across departments within 5 months.
• ONE PLATFORM for everything : Integrated Loan Management APIs, ZestMoney Backend APIs, Elastic search service into Salesforce
• Streamlined operational work – Auto creation of tickets from email , automatic prioritization of tickets and assignment of cases to respective person based on priority. Improved the customer care SLA adherence on case resolution from 60% to 80%
• Customer complaints due to delay in risk review has come down from 30% to 5%, as workflows were designed to optimize the work and automatically prioritize the applications for manual risk review team members based on criteria

Oct 2015 – Apr 2016 · 6 mos

• Part of Central Operations strategy team. Coordinating with multiple stake holders across cities as well at the head quarters ensuring smooth operations.
• Support tech team in building new products by providing insights into the operational issues faced by different teams and the potential challenges that operations team can face.
• Design, plan and implement new initiatives across cities.
• Conduct weekly and quarterly review meetings with City Ops Heads along with Central Ops team.
• Projects handled :
• Cash Management Product development and implementation
• Inventory management - Design and Implementation of SOP along with Finance and Procurement department.
• Budgeting - Quarterly Budget Planning for Ops.

Apr 2015 – Oct 2015 · 6 mos

• Worked on launching Swiggy - Hyderabad Operations right from Scratch handling all the aspects of Ops
• 1. Order Management - Recruitment of Customer care executives
• 2. Sourcing & Onboarding Delivery Executives
• 3. Field Operations
• 4. HR & Admin activities
• Negotiated sourcing contracts with multiple vendors & developed strategies for bulk hiring, negotiated with vendors for procurements etc..

Mar 2014 – Mar 2015 · 1 yr · Hyderabad Area, India

• Kapow Ideas is a start-up that aims to bring in creative and innovative marketing and advertising ideas that will assist companies reach their customers and create an enduring relationship.
• Generate leads for company
• Close client deals
• Manage the day-to-day operations of the firm
• Plan for new products to be launched

Apr 2013 – Jun 2013 · 2 mos · Jamshedpur

• Working in Corporate Strategy and Planning Department - Corporate Sustainability
• Project 1: Analysing Sustainable Business Strategies of Companies - DuPont, Toyota, GE, IBM
• I have analysed their business strategies and tried to understand how these companies have integrated sustainability into their Business Model and how they are making money from by satisfying all the elements of the Triple Bottom Line. I have tried to identify their best practices and suggested Tata Steel on what it needs to implement in it's strategy framework to make it more robust and forward looking.
• Project 2: Feasibility study for starting a Solar Plant
• As directed by the state government every industry that has a captive plant needs to purchase 1% of their requirement through Solar. They can either purchase tradable certificates or purchase power from solar power supplier or start their own plant.
• I have analysed the three scenarios, checked their feasibility and suggested Tata Steel the best option based on financial analysis.

Jun 2010 – Jun 2012 · 2 yrs · Bangalore India

• Supporting Original Equipment Manufacturers in solving technical complaints of the products supplied by Bosch – Starter Motor & Generator Division by using 8-D (8 Disciplines) method to solve problems along with cross-functional teams thereby decreasing ppm and improving quality of products.
• Using 8-D (8 Disciplines) method to solve problems along with cross-functional teams.
• Representing Bosch in Tata Motors, India and BMW, Germany for Quality Review Meetings.
• Preparing MIS (Management Information System) & Conducting Quality Review Meetings with Top Management to review the quality performance of the company and developing strategy to improve the quality performance of the company.
• Coordinating with Mr. Customers, Customer Representatives who represent Bosch at Customer end, in-order to ensure that Customer Satisfaction is ensured and customer issues are resolved.

Aug 2008 – Aug 2009 · 1 yr · Bangalore

• Undergone training in 6 Departments - Spark Plug Manufacturing, Glow Plug Manufacturing, Process Planning for Alternator & Starter, Design & Development Alternator, Quality Management Systems, respectively for 2 months in each;
• Spark Plug Manufacturing - Root cause identification for resistance variation using the tool SHAININ Technique,Process Capability & Machine Capability studies for machines.
• KBO bend analysis.
• Starters Process Planning -- MII, Process Control Plan, PFMEA, First Piece Approval, Fixture maintenance plan for new assembly line for starter.
• Validation of new type of armatures.
• Glow Plug Manufacturin---Encapsulation machine commissioning for new type Dia. 4mm swaging.
• M/c setting for TIG welding and powder filling stations
• Trial Orders.
• Quality Systems --- Creating Process Maps for various departments (Turtle Diagrams).
• Assisted in TS16949 re-certification audit activities.
• Alternator Process -- PlanningPlant layout for New Alternator Assembly Line as per BPS (Bosch Production System),GRR Studies, MII, Capability studies, trial orders etc.
• Design & Development -- Benchmarking
• Improving the performance efficiency of G1S2 alternator.
• Trainings Attended in Company:
• Hydraulics & Pneumatics theory, software simulation and hands-on practical
• CNC programming theory, software simulation &hands-on simulation