Anish Jacob Mathew — Product Manager

Senior IT Service Delivery and Application Managed Services (AMS) leader with 22+ years of experience across Digital Engineering platforms and Global IT Operations. Proven track record in leading large-scale managed services engagements, owning P&L exceeding $10M, building and managing 120+ member global delivery teams, and supporting 25,000+ users across 40+ countries. Strong expertise in service delivery governance, SLA/KPI/CSAT management, ITIL processes, client escalation management, and vendor/ISV coordination within highly matrixed global delivery environments. Experienced in partnering with senior client stakeholders and CxO leaders, translating operational performance into business outcomes through cost optimization, service stability, automation, and GenAI-driven productivity improvements. Awarded with Capgemini "Excellence in People Leadership Award" for 2024-25 Currently operating at Senior Delivery Manager / Associate Director-equivalent scope, with a focus on predictable delivery, scalable operations, and client-centric service excellence.

Stackforce AI infers this person is a Senior IT Service Delivery Leader specializing in Global IT Operations and Managed Services.

Location: Bengaluru, Karnataka, India

Experience: 22 yrs