Afsheen Arshad

Customer Success Manager

India2 yrs 2 mos experience
Highly Stable

Key Highlights

  • Proven track record in customer satisfaction.
  • Strong sales performance exceeding targets.
  • Effective in high-pressure environments.
Stackforce AI infers this person is a Customer Support Specialist with a focus on client relations and technical support.

Contact

LinkedIn

Skills

Core Skills

Customer SupportCustomer Service Management

Other Skills

Client RelationsTechnical SupportGoogle CalendarCalendar PlanningProject ManagementHuman Resources (HR)Human Capital Management

Experience

Apogee marketing solutions private limited

Sales and Customer support Executive

Mar 2023 – May 2025 · 2 yrs 2 mos · Asansol · Remote

  • Handled inbound and outbound customer interactions via calls, emails, and chat support
  • Resolved customer queries and complaints efficiently, ensuring high customer satisfaction
  • Promoted products and services, achieving and exceeding monthly sales targets
  • Generated leads and converted prospects into customers through effective communication
  • Maintained accurate customer records and updated CRM systems regularly
  • Built strong customer relationships, improving retention and repeat business
  • Managed escalations and coordinated with internal teams for quick resolution
  • Demonstrated strong objection-handling skills to close sales and improve conversion
  • Supported team targets and contributed to overall business growth
  • Adapted quickly to changing processes and maintained performance in high-pressure environments
Client RelationsTechnical SupportCustomer SupportCustomer Service Management

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