Mona Thapa

Operations Associate

Bengaluru, Karnataka, India4 yrs 6 mos experience
Most Likely To Switch

Key Highlights

  • 1 year of experience in customer support roles
  • Strong skills in customer experience management
  • Proven ability to handle technical support issues
Stackforce AI infers this person is a Customer Support Specialist with experience in B2C environments.

Contact

LinkedIn

Skills

Core Skills

Customer Experience

Other Skills

Global Human Resources ManagementCustomer Service ManagementCustomer SupportCustomer Relationship Management (CRM)TeamworkCustomer ContactEnglishCommunicationProblem Solving

About

To build career in a growing organisation, where I can get an opportunity to prove my abilities by accepting challenges, work for an organisation which provide me the opportunity to improve my skills and knowledge to grow along with the company. 1 year of experience as a seller support executive in Aegis.

Experience

4 yrs 6 mos
Total Experience
1 yr 4 mos
Average Tenure
1 yr 10 mos
Current Experience

Walmart

Contact Center Specialist

Jun 2024 – Present · 1 yr 10 mos · India · On-site

Customer Experience

Infosys

Technical Support Agent

Jul 2022 – Feb 2024 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

  • Technical support, Dealing with phone line and internet connection to repair.
Global Human Resources ManagementCustomer Experience

Startek

Seller support

Dec 2020 – Jan 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India

Customer ExperienceCustomer Service Management

Aegis

Customer Service Agent

Dec 2020 – Jan 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India

Customer ExperienceCustomer Service Management

Education

Govt Girls higher secondary school

B.com — Marketing

Jun 2015 – May 2019

Saint Mary College

b.com — Marketing

Jan 2016 – Jan 2019

Saint Mary College

b.com — Marketing

Jan 2016 – Jan 2019

Stackforce found 100+ more professionals with Customer Experience

Explore similar profiles based on matching skills and experience

Aditi Yadav

Aditi Yadav

VP of Sales

at Techbuddies IT

Delhi, India9 yrs 6 mos exp
Lathish M

Lathish M

Senior Business Operation

at Crio.Do

Karnataka, India4 yrs 8 mos exp
Customer Relationship Management (CRM)
Abhay Vohra

Abhay Vohra

Director and Lead Researcher

at Embodied Intelligence Labs LLP

Chandigarh, India22 yrs 3 mos exp
User-centered DesignInformation ArchitectureService Design
Deepak Vats

Deepak Vats

Technical Recruiter at Worldclass Techtalent

at Worldclass Tech Talent (WorldclassTechTalent.com)

New Delhi, India4 yrs 9 mos exp
JC

Jie Chen

Partner

at qplum

New York City, United States5 yrs 1 mo exp
Customer SuccessProduct Management
MN

Mansur Naiya

Accumulated Expertise

at Career-Wide Experience

India0 mo exp
Anirudha Prasad

Anirudha Prasad

Cyber Security senior Consultant

at EY

Bangalore Urban, India6 yrs 5 mos exp
CybersecurityDistributed Control System (DCS)Risk AssessmentTechnical Requirements
Gagan Seri

Gagan Seri

Senior Recruiting Manager

at Cloud88Inc

India6 yrs 8 mos exp
Recruiting