Mar 2022 – May 2025 · 3 yrs 2 mos · Remote

• (Formerly Postlight, acquired by NTT DATA)
• ✅ Defined enterprise-wide design principles and AI strategies, set scalable process and quality standards, and led the delivery of high-impact B2B, B2C, and enterprise products aligned with business outcomes and user goals
• ✅ Served as senior design advisor, aligning design vision with enterprise business strategy and securing multimillion-dollar client engagements
• ✅ Partnered with Sales and Client Executives to write, design, and pitch proposals that educated clients on the value and importance of human-centered design, leading to $1M+ in new sales
• ✅ Led and retained 100% of a 75-person design team (designers, researchers, and strategists) during complex merger by cultivating a transparent, inclusive culture that elevated team performance and growth
• ✅ Improved delivery efficiency by 13% through reusable frameworks, scalable design systems, strategic design ops practices, and AI-enabled tools
• ✅ Drove record-high employee engagement and fostered continuous learning by launching designer-led guilds in AI, content strategy, accessibility, and service design

Aug 2021 – Mar 2022 · 7 mos · Remote

• ✅ Drove $1.8B in student loan impact through customer-first product vision and UX strategy
• (World’s Most Innovative Companies of 2024, Fast Company)
• ✅ Boosted platform engagement by 20% by simplifying financial language, optimizing for mobile, and implementing a consistent design system across the platform
• ✅ Directed brand and product design alignment, ensuring seamless end-to-end experiences across marketing and product touch points

May 2018 – Aug 2021 · 3 yrs 3 mos · Remote

• ✅ Built and scaled first design team to 18 (designers, researchers, strategists, content writers) in 2 years, establishing hiring practices and OKRs, creating a remote-first culture, and positioning Flexion as a design-led consultancy that grew account revenue
• ✅ Introduced innovative Agile UX processes that integrated data-driven research and design into collaborative cross-functional teams, providing the ability to deliver exceptional experiences quickly and iteratively
• ✅ Led a cross-functional team to design and build a complex case management system for the United States Tax Court, increasing case processing time by 30% — a project that was lauded as a model for how digital agencies should partner with public sector
• ✅ Directed 7-week UX research and strategy project to support emergency response efforts related to the COVID-19 pandemic, conducting 60+ interviews across 33 federal agencies and writing/designing a report recommending ways to improve how government delivers digital services to the public

Jan 2017 – Jan 2023 · 6 yrs · Remote

• ✅ Designed the brand, product strategy, and user experience for website and BLE mobile app of national start-up that created an award-winning breast pump, launching with a 3,000+ person waitlist
• ✅ Served as Product Manager, leading prioritization of over 100 features, collaborating with engineering teams, and leading QA efforts
• ✅ Directed writing and editing efforts for online blog, hiring and managing over 20 freelance writers

Jan 2015 – May 2018 · 3 yrs 4 mos · Remote

• ✅ Directed cross-functional human-centered design projects to create wireframes, content models, journey maps, and user flows, solving complex UX challenges and aligning design with agency goals
• ✅ Partnered with senior leadership to define project vision, scope, and roadmaps, standardizing user experiences across the Bureau and improving cross-departmental communication and trust
• ✅ Increased completion of the “Submit a Complaint” form by 40% by consolidating 11 legacy forms into a single streamlined experience, using smart logic, tagging, and plain language design
• ✅ Wrote and designed a financial literacy handbook used by 150+ staff to educate 1,000+ individuals, boosting confidence and driving measurable financial behavior improvements across underserved communities
• ✅ Led design and content strategy for an interactive financial aid tool that visualizes student loan impact, reaching nearly 19.1 million users and enabling smarter financial decisions

Mar 2014 – Jan 2015 · 10 mos

• ✅ Led full-stack design teams to create solutions for healthcare, fintech, automotive, and commercial brands by defining user flows, conducting usability tests, developing wireframes and prototypes, and ensuring designs met user needs

Aug 2012 – Sep 2013 · 1 yr 1 mo · Greater St. Louis Area · Remote

• ✅ Led strategy, research, feature prioritization, design, wireframes, and testing for client products and systems

Sep 2013 – Mar 2014 · 6 mos

• ✅ Led the redesign efforts for consumer e-commerce and SaaS websites supporting 1M+ users, leveraging expertise to collaborate in the creation of product strategy, roadmaps, brand messaging, user stories, and design

May 2009 – Aug 2012 · 3 yrs 3 mos · Greater St. Louis Area · On-site

• ✅ Build and directed a team of 9 designers, providing coaching and mentoring in UX design, usability testing, site architecture, wireframing, UI design, messaging, mobile, SEO, and email marketing, building a top-performing team to deliver organizational success
• Leveraged best practices to direct the most significant and riskiest projects, consistently achieving successful delivery on time and under assigned budget

Nov 2008 – May 2009 · 6 mos

• ✅ Spearheaded project to restructure, re-write, and standardize corporate Intranet and transfer to SharePoint environment
• ✅ Collaborated with senior management to construct social media usage policy
• ✅ Wrote and edited content for Intranet and consumer-facing websites, assisting with improving navigation and usability

Jan 2004 – Jan 2009 · 5 yrs · Greater St. Louis Area

• ✅ Wrote and edited articles (celebrity features, health, beauty, home, and dining), managed 2 editors, 4 freelance writers, and 6 interns, and designed page layouts, media kits, and marketing materials
• ✅ Created and managed first internship program

Sep 2000 – Jul 2002 · 1 yr 10 mos

• ✅ Designed a more intuitive and effective interface for SAP software system to improve collection efforts, decreasing write-offs by $5 million in first six months
• ✅ Wrote training manual on new system and trained 25 employees